Whitetime Whitening trial pack

JuliaGoulia

I have purchased the above online for the trial price of £1.00 but did not receive a order acknowledgment. Then 12 days later the company have taken a further £99.99 when I questioned this they have stated that when ordering the trial item I signed up to their program! I have cancelled it but have no recollection of entering into a contract and have read on my consumer rights that it is banned from automatically ticking boxes such as for additional payments, that I should not have to opt out of these add ons. I have gone back to the company and advised them of this but they have said that they can only give me a refund of £20, Can anyone advise how I can get my money back?

marliepanda

Just tried to sign up myself to test it and I got all the way to the payment page with no mention of a £99 subscription type sign up. Obviously didnt progress past the payment page.

JuliaGoulia

Any Idea's of how I get my money back??

marliepanda

JuliaGoulia wrote: »

Any Idea's of how I get my money back??

I don't sorry, there are people on here who should be able to help you though. I just tested it as the first thing people will do will check to make sure that it wasnt in the T&c's or fine print or anything. I wasn't pointed towards any T&c's or clicked any box, just paying £1 for the box.

What you should be able to do is go to your bank and make them reverse the transaction.

wealdroam

marliepanda wrote: »

Just tried to sign up myself to test it and I got all the way to the payment page with no mention of a £99 subscription type sign up. Obviously didnt progress past the payment page.

I did the same... and of course saw the same as you did.

In the very small print I did find a link to their T&Cs, and here is a short extract:

FREE TRIAL OFFER TERMS:
By placing your order today you'll be shipped a 30 day supply of Whitetime Dental Expert (just pay 1 £ for shipping to get your product). If you feel Whitetime Dental Expert is not for you, cancel within 12 days from today to avoid the purchase price of up to £99,99 + £19,99 for shipping and enrollment in the auto-shipment program. Thirty days after you start your trial and every thirty days thereafter, we shall send you a fresh 30-day supply of Whitetime Dental Expert and charge you £99,99 + £19,99 for shipping. You may cancel at any time by calling Customer Service at +44 2074425903 or via written correspondence to:

Estinity Aesthetic Medicine Clinic, Podbipiety 27/1 02-732 Warsaw, Mazowieckie, Poland

Their contact us webpage also makes interesting reading.

JuliaGoulia

Oh I feel a fool alright! That contact number is not valid though as I did try to call them. Is their nothing I can do?? £99.99 is such a lot of money just to lose!

Jim_Jupiter

Yes, as Marliepanda already advised, try your bank.

harrys_dad

Make sure you get the bank to stop any future payments too, with a written instruction. These scams are becoming more common (several threads on here) and the firms are always based abroad so out of the reach of trading standards.

Bantex_2

And never give your card details to unknown companies.

JuliaGoulia

Thank you all for your advise, have gone back to bank who are investigating it further.

JuliaGoulia

Also am I right in thinking that the terms are void as that contact number is invalid??