Free ebay voucher

ballisticbrian

Maybe those that got the compensation are people that got their knickers in a twist with the password change and had to phone support.

soolin

ballisticbrian wrote: »

Maybe those that got the compensation are people that got their knickers in a twist with the password change and had to phone support.

I phoned support on one of my accounts, but actually went through my business account as I was unable to access my email in order to confirm changes to my password.

No vouchers here still

F&L

ballisticbrian wrote: »

Maybe those that got the compensation are people that got their knickers in a twist with the password change and had to phone support.

I've not phoned at all about the password changes but I had a £75 voucher on an account I haven't used since January but nothing on two different accounts I've been using. Ebay must have used some criteria to run off a list but who knows what that is?

sujac

Prehaps they've given it to accounts hardly used so people don't realise they have it. As the accounts aren't used its unlikely they will have to pay out but they can still say they have given x amount of goodwill vouchers.

Maybe I'm just cynical...

merzal

This is the response I got...

Hello ....,

This is a follow up email with regard to your enquiry about the recent promotional voucher.

I understand your disappointment at not being included in this promotion, however, as I am sure you are aware, our Marketing Team targets certain groups of members, depending upon their activities, hobbies or previous purchases.

While you may not have been included in this campaign, I’ve no doubt that you will be included in a future Marketing campaign, given your history and continued loyalty to eBay.

We appreciate your understanding in this matter and hope you will enjoy the benefits of a similar promotion in the near future.
Kind regards,
Girlbert

F&L

Perhaps anyone who wants to livechat with them should just copy the message they sent with the voucher which clearly states it's to do with the password problems! Message is below:

Thank you for your patience during the recent password reset issue.

As a valued customer we know you wanted us to fix this issue straight away, and since day one we have been working hard to do just that:


• Once we learned customers’ data was impacted, we immediately began notifying customers through email and news alerts, although sending millions of emails did take some time.

• We re-engineered large sections of our site within days to allow all our customers to securely reset their password whilst keeping eBay running. Unfortunately, the size of this task meant that some customers experienced delays completing their reset.

• Our customer service teams have been working hard to help users. Call volumes were up significantly so we pulled in all of our teams to help, although some customers still experienced longer-than-usual wait times when calling in.

This disruption is not what people should expect from eBay. As a measure of our appreciation for your continued loyalty, we’ve included a voucher below to spend on whatever you would like on eBay.

We hope you enjoy spending this voucher which we’ve tried to make as easy as possible to use: all you need to do is to sign into eBay from the account this email is addressed to, pay with PayPal, and use the voucher code below during checkout.

Sophie._2

I just contacted ebay through live chat and was told that this was not a promotion or marketing campaign and that everyone affected will get a voucher but they're sending them out in batches.
So hopefully we will all get something eventually.

pulliptears

Sophie. wrote: »

I just contacted ebay through live chat and was told that this was not a promotion or marketing campaign and that everyone affected will get a voucher but they're sending them out in batches.
So hopefully we will all get something eventually.

Which roughly translates to

"Go away, I'm not having this discussion again but I'll fob you off and you'll leave me alone. P.S, you aren't getting a voucher"

Sophie._2

Haha you're probably right but I live in hope :rotfl:

lovinituk

I have no idea why anyone is bothering to use the live chat to try and get an answer on this subject! They are overseas operators who probably don't know any more than you do and will say anything to try and get rid of you!

Seriously... don't bother wasting your time!