Mc afee or avast ?

emerald21

grumpycrab wrote: »

Ahh, problem-solving via forum - isn't it fun;)
Assuming those 36 Malwarebytes found issues were removed...

1. check for unrequired programs installed (by accident)
WINDOWS key +X
Programs and Features
Click on "Installed On" Column and tell us anything that's been installed since you got the laptop. e.g. if JollyWallet is there you can zap that straight away

2. reset browser settings as linked to before
http://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

EDIT: and if its a new laptop and you're not getting anywhere next step is "windows 8 referesh" which I'll add in a moment.
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
Have you got Windows 8 or 8.1 ?

Well there's adobe air, apple soft ware, bonjour, I cloud, intel app up sm Center,internet helper anti phishing, lenovo one key recovery, malware bytes, mc afee internet security, my pc back up which is a joke lol, power to go, software updates version 1.8.4'. Start menu x version5.16, spotify, sugar sync manager, yahoo community smart bar engine. I must say I haven t installed most of these. These were only yesterday too

emerald21

grumpycrab wrote: »

As you will have nothing on the PC (is that correct?) then cut your losses and do a restore...
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
(from "Removing everything and reinstalling Windows")

That sounds a good idea

RumRat

Restore it back to factory settings and start over again. This time, checking that you are downloading genuine programs.
Go to Settings from the Charm bar (top right corner mover cursor down). Click on 'Change PC setting' - Click on 'Update and recovery' - Click on 'Recovery' - Click on 'Remove everything and reinstall Windows'
As you have only had it a few days, I'm assuming you don't have anything you want to keep on it yet.
If you have choose 'Refresh your PC without affecting your files'.

Ah Missed that Grumpy had already suggested this....:o:o.:D

emerald21

emerald21 wrote: »

That sounds a good idea[/

All I really need this laptop for it to print things as I can't do it all on my iPad which I use most of the time. So I guess the less I put on it the better it ll be

emerald21

RumRat wrote: »

Restore it back to factory settings and start over again. This time, checking that you are downloading genuine programs.
Go to Settings from the Charm bar (top right corner mover cursor down). Click on 'Change PC setting' - Click on 'Update and recovery' - Click on 'Recovery' - Click on 'Remove everything and reinstall Windows'
As you have only had it a few days, I'm assuming you don't have anything you want to keep on it yet.
If you have choose 'Refresh your PC without affecting your files'.

Ah Missed that Grumpy had already suggested this....:o:o.:D

I haven't got an update and recovery option

grumpycrab

Lenovo may include a utility to help, eg. (if this doesn't help tell us the exact model number).

To restore the system partition:
1 Press the Novo button to start the Lenovo OneKey Recovery system.
2 Click System Recovery. The computer will restart to the recovery environment.
3 Follow the on-screen instructions to restore the system partition to its original status.
Note:

• The recovery process is irreversible. Make sure to back up any data you wish to save on the system partition before starting the recovery process.
• The recovery process may take a while. So be sure to connect the AC adapter to your computer during the recovery process.
• The above instructions should be followed when Windows can be started normally.

If Windows cannot be started, then follow the steps below to start the Lenovo OneKey Recovery system:
1. Shut down the computer.
2. Press the Novo button. From the Novo button menu, select the Lenovo OneKey Recovery system and press Enter.

RumRat

emerald21 wrote: »

I haven't got an update and recovery option

Ahh, you still have windows 8 it was changed in 8.1. It should be under 'General' in PC settings for W8.

emerald21

grumpycrab wrote: »

Lenovo may include a utility to help, eg. (if this doesn't help tell us the exact model number).

To restore the system partition:
1 Press the Novo button to start the Lenovo OneKey Recovery system.
2 Click System Recovery. The computer will restart to the recovery environment.
3 Follow the on-screen instructions to restore the system partition to its original status.
Note:

• The recovery process is irreversible. Make sure to back up any data you wish to save on the system partition before starting the recovery process.
• The recovery process may take a while. So be sure to connect the AC adapter to your computer during the recovery process.
• The above instructions should be followed when Windows can be started normally.

If Windows cannot be started, then follow the steps below to start the Lenovo OneKey Recovery system:
1. Shut down the computer.
2. Press the Novo button. From the Novo button menu, select the Lenovo OneKey Recovery system and press Enter.

Shall we start again lol

emerald21

emerald21 wrote: »

Shall we start again lol

Do I need to update it to windows 8.1.1 and if so how please

grumpycrab

No, forget about any updates. (If the Lenovo Novo button doesn't mean anything see Rumrats posts).