Mc afee or avast ?

emerald21

emerald21 wrote: »

Scan been going for 33 mins and 36 detected objects been that for a while though, just have to wait to see what it says when it's finished I guess

Scan seems to have finished now but no option to tick them just either qurantine , add exclusion or ignore once. So I presume I just click apply actions

grumpycrab

****Boxes must be ticked.****

emerald21

grumpycrab wrote: »

****Boxes must be ticked.****

My pic doesn t look like that

emerald21

emerald21 wrote: »

My pic doesn t look like that

I'm afraid to do anything now in case I do it wrong or have to start again

grumpycrab

qurantine then. (cannot do any harm) and tell us what comes up next.

emerald21

grumpycrab wrote: »

qurantine then. (cannot do any harm) and tell us what comes up next.

Says finished cleaning items view the log for more details and a green tick.

This jolly wallet thing still pops up

emerald21

grumpycrab wrote: »

qurantine then. (cannot do any harm) and tell us what comes up next.

Malwearbytes has been successful and I'm restarting the laptop.

grumpycrab

Ahh, problem-solving via forum - isn't it fun;)
Assuming those 36 Malwarebytes found issues were removed...

1. check for unrequired programs installed (by accident)
WINDOWS key +X
Programs and Features
Click on "Installed On" Column and tell us anything that's been installed since you got the laptop. e.g. if JollyWallet is there you can zap that straight away

2. reset browser settings as linked to before
http://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

EDIT: and if its a new laptop and you're not getting anywhere next step is "windows 8 referesh" which I'll add in a moment.
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
Have you got Windows 8 or 8.1 ?

emerald21

grumpycrab wrote: »

Ahh, problem-solving via forum - isn't it fun;)
Assuming those 36 Malwarebytes found issues were removed...

1. check for unrequired programs installed (by accident)
WINDOWS key +X
Programs and Features
Click on "Installed On" Column and tell us anything that's been installed since you got the laptop. e.g. if JollyWallet is there you can zap that straight away

2. reset browser settings as linked to before
http://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-

EDIT: and if its a new laptop and you're not getting anywhere next step is "windows 8 referesh" which I'll add in a moment.

Yes I do appreciate the help but atm I'm looking at the start screen and when I click on something nothing happens

grumpycrab

emerald21 wrote: »

I've only used this laptop three times from brand new

As you will have nothing on the PC (is that correct?) then cut your losses and do a restore...
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
(from "Removing everything and reinstalling Windows")