age renew serum

Billy_Bouncer

Just felt so stupid as like most people I am not daft on these sort of things. I to completed a survey and was offered a free product which then ended up with an £89 fee - I thought I was paying just over £1 for postage... I guess nothing in life is free...

I have now cancelled the back, and they have agreed to refund and further charges if they miss it, but as others have refused to refund the payment taken.

I have talked to the USA teledesk and have been given an Edinborough return address and a date to return it by, with a refund code.

We will now see where this takes us, but I guess its keep complaining and dont be fobbed off with a 35% off offer followed by a 50% offer....

AuntieAl

I too was caught by this scam. I signed up for the £2.95 'trial size' of the serum, which I duly received, but failed to cancel the subscription within the 14 days. I was charged £84.71.

I phoned and cancelled my subscription, but expected to recieve a non-trial size of the product since I had been charged £84.71 for it. When it did not arrive I phoned Agerenew who said that I was charged the full amount because I had failed to cancel my subscription. I would not be getting any more serum, or my money back.

This was very expensive for a very small bottle and I didn't really notice any difference in my skin. It is an underhand and shameful way of doing business.

Sopie

Please unit and fight against these scam companies. I recently caught by 3 of them: Leorsys, AgeRenew, Lumagenex.

I have created a tweet, so please all come along and tweet @Songzhuoyi

I initially though I was stupid to be caught up in this scams, but now I do not think so, as from the responses of the customer care, they are well trained, and these scams are elaborative designed.

So Please all do not feel bad about yourselves, let us all stand up and fight against them.

lorraine18

I too have fallen foul of this. Unfortunately I have only now discovered in month 2 that their T&Cs are on the end of the confirmation e-mail that they send you.
I have sent a strongly worded e-mail to Agerenew, not asking for a refund, just instructing them not to send me any more products nor deduct any more money from my account.
I rang HSBC to cancel my CPA in case, they said that Agerenew are well known to them, but they may just deduct under a different name and therefore it might not be effective to cancel the CPA. She suggested that safest way is to cancel the Credit Card completely.
As I need my Credit Card for a holiday in the next few days I am going to leave it for now, I have had an automated response from AgeRenew acknowledging my e-mail so I would hope that should be the end of it.
The lady at HSBC did say that they would get the money back for me if they deduct again next month.
The sad thing is that I gave the product to my mum who is 71 and she loves it, says it makes her skin feel lovely. She will probably offer to give me the £80 herself when I tell her that it wasnt free after all!

Ayla_93

Hi,

Wealdroam;


(http and colon slash slash)womanslifeandhealth (dot com) /uk_wrinkles3/index2. (html)


On this page toward the bottom it does use your wording of "free trial", but it also says "receive a free 30 day supply of age renew skin serum". That wording to me suggests it's free, not paid for after 14 days. Though I guess they could argue that it's not part of thier website.

One thing I found when trying to google whether it was a scam was that so many sites seem to be set up by them, I didn't find mse until the 3rd Google page.

Billyfeathers1

i too was taken in with the Age Renew serum it came up as a free trial when I was on Facebook. 2 weeks later £84.71 taken from my bank. I phoned them and they said I should have cancelled the free trial. Offered me a refund for £31. I asked for a full refund but they weren't forthcoming. Will take it up with Bank in the morning. Interested to know how others got on.

password123_2

Hi Everyone,
I've had exactly the same problem. When I was in Oxford last December I received a pop-up on my screen offering free AgeRenew serum samples for £1.95 (postage), and I ordered that. Sinve I've been back home to Martinique, my account has been debited £89 twice, in January and February. I called the Customer Support service yesterday and was told the same story as you all: that I had subscribed to a montly delivery of skin products. I am quite certain I DID NOT, considering that I do not live in the UK. The gil on the phone agreed to cancel my 'registration' and offered to give me 35% back on my second 'order'. Obviously, I never ordered or received any products other than the 'free' sample. What can I do to get my money back?
Since there are so many of us who have been similarly conned by that company, do you think we could prosecute them as a group?

throwawa

Interestingly try comparing the agerenew site with just healthbeautymags with no extensions. In the first , you will find out that "Lillian Moore" used two products called AgeRenew and Lumagenex. In the second, you will find out that "Lillian Moore" used two products called Black Diamond Deluxe and DermaPerfect with identical results (and photographs!).

Apparently, the secret of the first two is Vitamin C and Aloe Vera juice, whereas the secret of the second pair is Black Diamonds and Green Tea!

They describe it as a "risk free trial", but split "risk" and "free trial" over two lines.

It's a scam - if you're lucky, you will get the overpriced "risk-free" product that you signed up for.


Also avoid diamondluxeserum which miraculously has the same helpline phone number or anything that mentions lavandox or juvesiio

Ratison

Interesting to see that this is getting out into the mainstream media via the banks now: http://dailym.ai/1zyQ6YL

loumarie

badgeman49 wrote: »

hi, followed a link from MSE for free age renew serum then a couple weeks later found that the company involved had taken over £80 from my bank. Cant seem to find the original link on this site to check all the info on it but any advice on what to do next would be welcome. Thanks

I too fell for this, it was from orange saying as a vaild customer please select a free gift!!! I was assured that all I had to pay was £2.95 postage, I was shocked to find 10 days later that £84.17 was deducted from my account. I went to my bank closed down the account and stopped further payments, I then got in touch with Age Renew and after many threatening letters they eventually repaid my money so keep at them and hopefully you too will get your money back.