age renew serum

wealdroam

Shamed_to_be_tricked wrote: »

I thought I was dealing with a bone fide company whilst on my bank's website.

Have you advised your bank on how you became involved?

Shamed_to_be_tricked

Just been to bank. They said I wasn't the first, Age Renew was known for this scam and will try to take money every month through their own or a sister company. Bank put a block on credit card.

Age renew has caused a lot of frown lines and wrinkles!

chimdi

pls how do I get out of the mess, I don't have a link to contact anyone, checked my in box, can't find the confirmation mail anymore.

TheFruitbat

They can be reached on this number: 0800 249 4323

It is fairly clear from the outset that the call centre staff have been very well coached in this. In the background I could hear another person on the phone reading word for word the exact same response.

They say that they can refund if the item is returned and 'after an inspection process' has been deemed faulty.
To return the items, you have to be given a 'return' number and send it recorded delivery to the USA with tracking. There is NO GUARANTEE that after all of this they will have deemed it 'faulty'.

They offered to refund me £31, thus buying the serum at a discounted price because I was unhappy with the product.

I know that not everyone is in the position to pay £50, but I did just to get shot of them.

I have also cancelled my credit card and requested a new one.

This advert popped up on a stationery site that our office regularly purchase from so I thought it was trustworthy. Irritatingly clever scam!

RoverSimmon

My Husband was checking his BT Statement online when a pop-up appeared offering 3(three) different 'freebie' items with just Postage payable, one of which was the Age Renew serum which was ordered online without any form of Contract Agreement and just required name, address and Credit Card numerical.

The item was never received and my Credit Card Statement for the month of order was not received either. To my horror the next C/Card Statement showed two payments to Age Renew each of near £85.

I telephoned their Customer Service number 0800-249-4323 and after a 45 minute conversation with an American office, they simply sought to advise the tracking number that I should enquire of the Post Office (as it was MY responsibility to do so !), but offered to reimburse me for ONE item.

Obviously, I refused as I sought reimbursement of the two distinct sums as debited to my Credit Card.

My Credit Card company has filed a Dispute and potential Fraud as I did not agree to the supply of these items in continuity. I now await the result of their action.

wealdroam

RoverSimmon wrote: »

My Husband was checking his BT Statement online when a pop-up appeared offering 3(three) different 'freebie' items with just Postage payable, one of which was the Age Renew serum which was ordered online without any form of Contract Agreement and just required name, address and Credit Card numerical.

The item was never received and my Credit Card Statement for the month of order was not received either. To my horror the next C/Card Statement showed two payments to Age Renew each of near £85.

I telephoned their Customer Service number 0800-249-4323 and after a 45 minute conversation with an American office, they simply sought to advise the tracking number that I should enquire of the Post Office (as it was MY responsibility to do so !), but offered to reimburse me for ONE item.

Obviously, I refused as I sought reimbursement of the two distinct sums as debited to my Credit Card.

My Credit Card company has filed a Dispute and potential Fraud as I did not agree to the supply of these items in continuity. I now await the result of their action.

Have you now cancelled your subscription?

If not, you can look forward to seeing more monthly charges to your credit card.

Nosuchthingasafreelunch

Hi Everyone,

Thought I had learnt how to look out for things such as this situation but like most of you I got caught out having completed an online survey through my bank where I was given the option of one of three gifts. I opted for the AgeRenew trial on 21 June. It was only yesterday that when my husband checked the bank account that we realised that £85,00 had been taken out by this company.

Last night I sent them an email which you can do via their link asking for my money back as at no time was I given to understand that I was purchasing a product and that I was only undertaking a trial. They did email me back this morning noting my concerns but as I have already exceeded the 14 day trial as pointed out in their terms and conditions that they would not give me my money back but would cancel subsequent orders. I have contacted my bank today who were aware of this and are willing to take this case on as a dispute, they will also refund the money to me. This afternoon I have also called the company I spoke to someone in the states who I assumed was at a call centre and asked for some details of the company she was not prepared to do this, she seemed very defensive when i told her that back in the UK we are all viewing this as a scam! I also found an Agerenew Blog where people have posted that this is a scam. I have put this message on here as this was the first point that I came to when I realised something was wrong hence my speed at contacting my bank- so a big thank you for your help.

Kervelicat

Thanks for the details of your bank's response. My experience of Age Renew was just like yours. I was told by my bank to report them to Trading Standards but having read your post I have now asked my bank for a refund. I have emailed Age Renew asking for a refund to no avail and do now intend to report them to Trading Standards. I hope my bank pays up as they knew about the scam when I phoned them to cancel future payments and were able to tell me all about Age Renew and their tactics.

gcp89

I've had the same problem. The survey came up when I was on my uni web-site so I thought it was legit. I was so annoyed to see that they stole my money!


I phoned them a day after it was debited, all the blame was put on this '3rd party company that they aren't affiliated with?' etc etc... I did ask if I returned the unused product could they reimburse me and they said yes. I sent it to the address he quoted me on recorded delivery, but that was 11th July. I haven't had any money back. I'm going to give them another call later.


Also, how do we report these guys to trading standards? As this is nothing less than theft!

Spurgold1

Hi I am afraid I was scammed, my credit company has refused to refund me saying that it was in the terms and conditions of the email.
I did tell them that i did not see this and it was a sample that I paid.Should I take this forward ... I did contact age renew and agree its a call centre based in India and they were not helpful. In fact she was trying to sell me more stuff.

So please could someone help me with an email address so that I Can at least email them with my cancellation.

Thanks