Amazon gift voucher with EE broadband

Rajeevg

Hi - I'm writing from the BBC Radio 4 You and Yours programme and we're currently investigating some of the problems consumers have had getting hold of their Amazon vouchers. If you have had issues please feel free to contact me at rajeev.gupta@bbc.co.uk. Many Thanks

scw-100

I signed up for the EE broadband deal with £120 Amazon voucher in August...I've not yet received the voucher despite chasing twice and being told it was sent. Rubbish.

EE

scw-100 wrote: »

I signed up for the EE broadband deal with £120 Amazon voucher in August...I've not yet received the voucher despite chasing twice and being told it was sent. Rubbish.

Hi SCW

I do apologise that you havent had your voucher yet.

Please email me directly on jade.taylor@affiliatewindow.com with your order referenace and order date and I can look in to this for you.

Thanks
Jade- Representing EE

scw-100

Hi Jade,

Have emailed you - appreciate your help with this.

SCW

EE

scw-100 wrote: »

Hi Jade,

Have emailed you - appreciate your help with this.

SCW

Hi SCW

No problem. I will hope to have this resolved within 2 working days for you.

Thanks
Jade- Representing EE

befnee

My husband and I purchased the EE broadband deal in April 2014. I waited the three months and then started chasing EE for our voucher in August. I have been back and forward with Harry McFarlane and recently Molly Lediard, and was eventually sent an Amazon voucher redemption code.

This code turned out to be invalid, and I am STILL waiting for this to be resolved nearly eight months after purchasing the deal.

I am so fed up. This is completely unacceptable. Can anyone tell me what to do? I fear I may just end up contacting yet another EE/Affiliate Window representative who will fob me off again.

EE

befnee wrote: »

My husband and I purchased the EE broadband deal in April 2014. I waited the three months and then started chasing EE for our voucher in August. I have been back and forward with Harry McFarlane and recently Molly Lediard, and was eventually sent an Amazon voucher redemption code.

This code turned out to be invalid, and I am STILL waiting for this to be resolved nearly eight months after purchasing the deal.

I am so fed up. This is completely unacceptable. Can anyone tell me what to do? I fear I may just end up contacting yet another EE/Affiliate Window representative who will fob me off again.

Hi Befnee

I do apologise that you have had issues with your voucher.

Can you send me the previous threads you have had with Harry and Molly, and your order reference and I will ensure this is resolved by the end of the day.
My email is jade.taylor@affiliatewindow.com

Thanks
Jade- Representing EE

ascribe

I have had the same problem - 4 months on and no voucher.

ascribe

I waited four months for a response, then wrote to customer relations and heard back within a couple of days. Apparently, my order had not tracked properly (not sure why as I received an email telling me when I would receive the voucher after I'd signed up), but the voucher then arrived within a day. So, those of you who haven't received your voucher - I would urge you to contact them. They responded pretty quickly in my case.

EE_SwindleOnThisWebsite

I also signed up. given the promise by Martin.
Very disappointed, feel dirty, like burgled or thieved from.