Amazon gift voucher with EE broadband

EE

anjirw wrote: »

I took out EE broadband through the link on moneysavingexpert.com at the start of June. After three months when the £100 amazon voucher hadn't arrived I emailed [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] to no avail. Since then I've been passed around different EE departments when phoning them and been told so many different things by different EE advisers. This is the worst customer service I have ever experienced from any company.

One person I phoned and explained that emailing [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] had not helped said they had logged my call, passed the information onto their supervisor and the voucher would be with me within two weeks. After the two weeks and still no voucher, when I phoned again a different person said the previous call had been logged and that they would phone me back at a specific time the next day and have it sorted by then, they never called back. During my next phone call to EE I was told that I needed to contact amazon directly, when I asked why I hadn't been told this earlier there was no explanation. After calling amazon who told me they couldn't help me and that I should try to contact moneysavingexpert.com I am literally at my wits end. What do I do next? Has anyone got anywhere with a complaint to EE?

Hi

Sorry that you have been passed around with this issue.

Please can you email me directly at jade.taylor@affiliatewindow.com stating that we have spoken on the forums and I will look in to this asap for you.

Thanks
Jade- Representing EE

EE

tommymfc wrote: »

Hi,

I signed up for the EE home broadband deal in mid August where you pay the line rental upfront and get a £ 120 Amazon voucher.

At the time of purchase is said the voucher would be received within a few months. I still haven't received it and obviously would be great to have it before christmas.

Anyone received theirs or know how to speed it up?

Admin can you sort this??

Tom

Hi Tom

Please send your order reference, beginning DKI and order date, to eevouchers@affiliatewindow.com, and we will look in to the status of your voucher.

Thanks
Jade- Representing EE

EE

purpoise wrote: »

I joined EE through MSE in June to take advantage of the Amazon £120 voucher.
A few months ago I contacted customer services about a billing query. By the by, the agent let slip that, after the first six months, the Customer Discount of £7.45 on my Account Charges would no longer apply and I'd be paying £9.95 instead of the present £2.50.
I ended up sending EE an extract of the original offer from my MSE email of 18/06/14.
" Unlimited broadband: You pay £2.50/mth, so £30 for 1yr (avail to 95% of UK). The price'll rise after contract end."
EE got back and confirmed that I was right and I'd pay only £2.50 for the whole year. So watch your bills, they might try it on!

The last two months I have been billed for calls to a landline number that I never made. Pasting the number into the search box revealed that it was Orange Broadband telesales. I got on the phone again to EE and have been promised a refund but it wasn't without hemming and hawing and passing me around and parroting my name and password each time.
They don't make it easy. I really do think they're trying it on. Watch them!

Hi Purpoise

Sorry to hear you have suffered endless issues.

Are you still having customer service issues? Have you recieved your voucher yet?
If the answer is no to either of the above please drop me an email at jade.taylor@affiliatewindow.con and I can investigate this for you.

Again sorry for the issues you have faced.

Thanks
Jade- Representing EE

EE

dp1201 wrote: »

I've done above and sent email re my voucher and no reply yet .

Hi DP

Sorry to hear you hadnt had any feedback. Can you confirm if you now have the voucher? If not I can look to have this resolved ASAP.

Thanks
Jade- Representing EE

EE

drtapase wrote: »

Email I received on 4th September from Molly

Hi there,

I have had a look for your order and it appears that it has not tracked. I have now added your order to the file which is processed on the last day of the month. The voucher will be with you around the start of the next month if your broadband was successfully connected.

Please contact me if the voucher is still not with you by then and thank you for being patient.
Sorry for any inconvenience caused.

Thanks,
Molly

So today is the last day of the month. Hope fully they will send me the voucher in next 1-2 days. If not what are my options? There is no one I can contact on MSE they are as useless as Affiliate window.
I will stop using MSE and there should be some accountability by MSE to promote such an offer which the company may have no intention to honour.

Hi drtapase

Sorry to hear you have had issues.

Has this all been resolved now? If not I will do my best to solve this for you.

Thanks
Jade- Representing EE

EE

vonBlanko wrote: »

Hello,

I was wondering if anyone had dealt with returning an EE router? Ours arrived today after cancelling an in-process contract over the weekend and, as per the website's "Returns, refunds and charges from cancelling" page, it's not clear to me if we are to send it back, via a sent-out silver bag.

No mention of a bag, or return of router, was mentioned in the phone call and I am unable to log into the EE forums with the account info originally sent out to us.

Naturally, I'm not eager for the process (if actually incomplete), to drag on.

Thanks in advance.

Hi Vonblanko

Have this been resolved for you, or do you still have questions?

Sorry for the delayed response
Thanks
Jade- Representing EE

EE

Butterfly54x wrote: »

Hello Jade
I hope you can help - I have just sent you the following email and hope you can sort this out for me as well. I only got the EE broadband because it worked out cheaper only because of this Amazon voucher.:eek:Please HELP... thank you. :mad:

Hello Jade

Please find below a copy of the email I received when placing my order for home broadband and telephone with EE via the link on MoneySavingExpert.com.

I followed the link and entered all the details and placed our order on 8th May 2014 after receiving the link below and our contract with EE went live on 28th May 2014.

Please also find attached a copy of my EE bill showing my bills for 8th and 28th May 2014 as proof of my order.

It has been well over 3 months but I have still not received the promised £120 voucher for Amazon as promised. I have been looking on the MSE website forum for help and can see many other people have also had the same issue.

I can see that some of them with your help have finally been able to get this issue resolved with your help and therefore I am asking you to sort this out for me as soon as possible.

I look forward to hearing from you very soon with a resolution to this problem.

Hi Butterfly54

I believe I have responded to you on another thread, but just wanted to triple check, have everything now been resovled and you have your voucher?

Thanks
Jade- Representing EE

purpoise

I did receive the voucher, there's no problem about that.
I'm just waiting for my next bill, due in a couple of days, to see if I've been charged again for calls I didn't make or if I actually have been refunded as promised in October and November.

Slm24mbo

Thanks Jade and Molly - I received my voucher this afternoon, which I have already added to my Amazon balance. Good work on the chase up for me. :T:rotfl:

EE

[QUOTEpurpoise=;67152469]I did receive the voucher, there's no problem about that.
I'm just waiting for my next bill, due in a couple of days, to see if I've been charged again for calls I didn't make or if I actually have been refunded as promised in October and November.[/QUOTE]

Hi Purpoise

Great to hear you have your voucher.

Please let me know once you have received your bill if all of this has been sorted. If there is still an issue please feel free to email me at jade.taylor@affiliatewindow.com, saying we spoke on the forums, and listing the issues and I can chase this with customer services for you.

Sorry again for the billing issues you have faced.
Thanks
Jade- Representing EE