Amazon gift voucher with EE broadband

EE

TopCat11 wrote: »

I signed up for the EE phone/broadband deal via the link and got a confirmation page when I completed the order, which unfortunately I didn't print as I knew I would get an email.
No email arrived.
However I did get a phone call a couple of days later from EE from a lady asking if she could help me with anything - I said I'd signed up to a deal, so she checked and said it was all there. I then had a letter from EE saying that the transfer had started and was due to go live 27th Oct. I also had letters from Sky (previous provider) saying they would terminate service on 27th October. Didn't hear anything else until today (27th Oct, go-live day!) when I had a text from EE asking me to ring - I did and turns out there was a problem with my address so the order had to go through again. Now EE won't start my service until 10th Nov and if Sky do switch us off today that means no phone or broadband for 2 weeks. EE have agreed to give me a month free because of this.
However I am now worried I won't get the Amazon voucher. I've emailed the Affiliate email address and await a reply.
Really wish I hadn't bothered with this now but I trusted MSE - this is the first deal I've signed up to via MSE, won't bother again if this is the result!

Hi Topcat11

Have you now received your voucher? I am happy to investigate this if you havent, and ensure it is sent ASAP.

Thanks
Jade- Representing EE

EE

martinobianco wrote: »

Hello,

I am having the same problems with receiving a response from affiliatewindow. I am hoping this can be sorted as my line rental and broadband has been live since May - I have emailed affiliate window 3 times and received no response. I sent another today.

If you see this Jade can you assist? I can see your out of office is on and you will be back on 10th November so I'm hoping someone will pick this up in your absence.

Thanks,
Martin

Hi Martin

Sorry for the delayed response. Have you now recieved your voucher? If not I am happy to investigate this for you.

Thanks
Jade- Representing EE

EE

Richand26mhz wrote: »

hello, i having the same issue, been with EE since June and no Amazon voucher, i have just Emailed Jade and the other emails given to get a response.

Richard

Hi Richard

Sorry for the delayed response. Have either myself or one of my colleagues got back to you yet about your voucher? Or are you still awaiting information?

Thanks
Jade- Representing EE

EE

V-Man wrote: »

It's been over 3 months for me too and no voucher I emailed the address in the letter a couple of days ago. Can someone please look into this??

Hi V-Man

Sorry about the delayed response. Have you recieved your voucher yet? or had feedback on where your voucher is?

If not I am happy to assist.

Thanks
Jade- Representing EE

EE

indie_blue wrote: »

Based on advice in this thread I sent a message to Jade at Affiliate Window as it was over 48 hours since I had sent my original e-mail to the [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] address. I got an auto-reply to my message saying that Jade is away on leave but then got a message from Molly a few hours later saying that I should get my voucher in the next end-of-month run.


Fingers crossed!

Hi Indie_blue

Sorry to hear your voucher was delayed. I am gald Molly got back to you and sorted the issue. Have you now recieved your voucher?

Thanks
Jade- Representing EE

EE

mohanbabug wrote: »

Hello,

I am having the same problems with receiving a response from affiliatewindow. I am hoping this can be sorted as my line rental and broadband has been live since June 2014. I have emailed affiliate window one time on 6th November and received no response. I sent another today.
I used the above one because of the MSE blogged and thought there would not be much hassle.
Hope I would get the amazon vouchers as promised

Thanks in Advance

Regards,
Mohan

Hi Mohan

Sorry for the delayed response.

Have you had feedback on the status of your voucher? If not I am happy to look in to this for you.

Thanks
Jade- Representing EE

EE

llkit wrote: »

Still waiting after chasing 3x by email, once directly to ee, and a direct message to mse.

Not impressed. mse needs to take responsibility for the offers it touts.

Hi llkit

Sorry for the issues you have faced. Have you now recieved feedback on the status of your voucher?

Thanks
Jade-Representing EE

EE

meelos wrote: »

I'm having the same troubles. Signed up in July, activated in August. No voucher, no response from email support. Support number is disconnected. Service from EE has been the most awful I've ever received.

Pretty sure this is a game of numbers. EE and this cowboy voucher company are playing the odds that many people will not complain and follow through.

Scam written all over it.

Hi Meelos

Sorry about the issues you have faced.

I can reassure you this offer is not a scam. We have had a few issues which we are looking to resolve but do assure all customers receive the voucher.
Have you had any feedback on the status of your voucher? If not I am happy to look in to this for you?

Thanks
Jade- Representing EE

EE

moremore wrote: »

I am pursuing EE website and was thinking of order from them I was told Amazon voucher would arrived 90 days after connection. Hope that is helpful for you.

Hi Moremore

Sorry to hear you havent received your voucher.

Have you been informed of the status of your voucher, or do you need me to look in to this for you?

Thanks
Jade- Representing EE

EE

DannyWhoWorks wrote: »

In August I signed up to the EE Broadband deal which included a £100 Amazon Voucher.


It is now approaching the end of November and I have not yet received this.


I emailed them and they said I would need to provide them a DKI number which I should have got with my original email when I signed up.


However, I do not have access to this email.


I have tried contacting them by phone but keep going on hold (so far has cost me £9 in calls and also on twitter and with no luck!


Anyone have any advice?


thank you!

Hi Danny

Masonic is correct. For data protection reasons we are only given the order reference number which is given to the customer when they make their order. If you no longer have this confirmation, you will need to call EE customer services and ask them to provide you with it.

Once we have that information we can look in to the status of your voucher.

Thanks
Jade- Representing EE