Amazon gift voucher with EE broadband

EE

matttaylor wrote: »

I've just emailed eevouchers@affiliatewindow.com after checking my Amazon account is void of an gift certificates. I ordered my EE BB 4th May.

We'll see what happens.

Hi Matt Taylor

Sorry for the delayed response.

Have you received your voucher? If not I am happy to investigate this for you.

Thanks
Jade- Representing EE

EE

snortmaiden wrote: »

Hi Jade I have sent you an email regarding missing Amazon vouchers, I hope you can look into this issue for me too.

Hi Snortmaiden

Sorry about the delayed response.

Have you received your voucher?

If not I can look in to this for you, and ensure it is sent ASAP.

Thanks
Jade- Representing EE

EE

Bedspring wrote: »

H, there signed up with EE on 3rd of seventh and not received any vouchers, called EE who told me to call MSE on 0800 953 5836, not working. So looked on MSE website for some contact details but non obvious, natch. So looked on the forums and we have a huge thread about it.
Pretty shameful really for an operation that is supposed to champion consumers.
So is there a link or some resource I can go to sort this out with minimal fuss.
Cheers Beds

Hi Bedspring

Sorry about the delayed response.

Have you received your voucher now? If not I am happy to investigate this for you.

Thanks
Jade- Representing EE

EE

franticspider wrote: »

Hi there, I too am having problems with my EE broadband voucher. I signed up on the 15th of June. No voucher after 3 months. I rang to complain, and I was told I should have received the voucher by the 9th of October, and still I have not received it.

I've had a number of other issues of poor customer service with EE that I'm struggling to resolve - very poor customer service at present.

I have emailed [EMAIL="eevouchers@affiliatewindows.com"]eevouchers@affiliatewindows.com[/EMAIL] this morning, but I'm raising the issue on this forum in an attempt to get some customer service!

Hi franticspider

Sorry for the delayed response.

Did you receive your Amazon voucher? If not I am happy to look in to this for you. Please let me know on this thread if you are still having issues.

Thanks
Jade- Representing EE

EE

Ladyhoops wrote: »

EE may look like a good deal but it is definitely a deal with a lot of hassle attached!:mad: From placing the order on 23 September and receiving email saying it was all fine and going through within 10 days, the broadband will now not be activated until 22 October (soooo how many days??! Defo not 10!!!)

During which time I had 1 text saying there was a problem with the line and 4 subsequent phone calls up to a week apart (where I had to sit on the line listening to that horrid music while I waited for someone to answer!!!....the quickest was 17 minutes!!!).....whatever time of day you phoned it was the same old message " we are experiencing a high volume of calls...." well, employ more staff then!!!!:T Depending on who i spoke to depended on what wild goose chase they had me on......phone BT......phone the previous provider......but surely that was their responsibility now?! BT laughed at me and the previous provide Sky was not my account so they wouldn't talk to me anyway......

To cut a long story short (as I really feel this had been dragging on now for months!!:rotfl:) they apologised, they have sorted the line issue with Sky and I have demanded compensation, least of all to cover my phone bill which has accumulated due to EE's incompetence. I'd better get my Amazon Voucher now after all this?! In hindsight I wish I'd gone with Sky.........:o so attractive deals are not always the best deals, maybe it's cheap for a reason, they don't employ enough staff and staff that know what they are doing!!!:rotfl:

Hi Ladyhoops

I am sorry to hear of the service issues you have had.

Has this all been resolved now and you are happy with your service? If not I am happy to get the customer services team in touch with you.

Have you also recieved your voucher now? Again if not I am happy to pick this up.

Thanks
Jade- Representing EE

EE

dauphin wrote: »

I'm having endless trouble trying to get my Amazon voucher. Signed up on 20 June, emailed [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] on 12 and 19 August. Got a reply from Harry on 19 August stating:
"We are very sorry for the inconvenience as it appears that your order has not tracked, I have now added your order to our system and to the file which is processed on the last day of the month. This will be with you around the start of the new month if your order was successfully connected, please contact me if the voucher is still not with you by then and thank you for being patient"

So on that basis I should have had my voucher in early September, but still nothing. Further emails from me dated 18 and 26 September have gone unanswered. How can I get this resolved?

Hi Dauphin

Sorry for the delayed response.

Has this issue now been resolved, or are you still awaiting your voucher? If you are still awaiting it please let me know and I can get this sent ASAP.

Thanks
Jade- Representing EE

EE

alexcs wrote: »

Equally struggling to hear anything regarding this offer.

I sent an email a week ago because I did not recieve a confirmation (family members have recieved confirmation of the Amazon voucher upon ordering their subscription) however did not recieve any response from the eevouchers email address or Jade Taylor!!

Would really appreciate a response !!

Hi Alexcs

Sorry for the delay.

Is your issue now resolved? If not please let me know and I am happy to send the voucher ASAP.

Thanks
Jade- Representing EE

EE

Butterfly54x wrote: »

I sent the 2 emails on 7/10/14 as per my original post - no reply so then sent again to both plus Molly Lediard on 13/10/14 this time saying if I didn't get a response within 48 hours I would take it further :mad: Molly replied 14/10/14 asking for DK ref from EE confirming order. I sent this and then got this response the next day:
[FONT=&quot]I have had a look for your order and it appears that it has not tracked. I have now added your order to the file which is processed on the last day of the month. The voucher will be with you around the start of the next month if your broadband was successfully connected.[/FONT]

[FONT=&quot]Please contact me if the voucher is still not with you by then and thank you for being patient.[/FONT]
[FONT=&quot]Sorry for any inconvenience caused. [/FONT]

Now I will check at the start of next month and update you all....
I hope this is finally sorted now...:shocked: :undecided

Hi Butterfly54

I apologise for the delayed response and issues you have faced.

Do you now have your voucher? If not I am happy to investigate this and ensure the voucher is sent ASAP.

Sorry again for the issues you have faced
Thanks
Jade- Representing EE

EE

chaplin1409 wrote: »

We too signed up but I believe it said 3 months so still waiting for ours. It would be good to follow this thread.

Michaela

Hi Michaela

Sorry for the delayed response.

Have you received your voucher?

Thanks
Jade- Representing EE

EE

Gunner66 wrote: »

I am in the same position and hoping that by posting a response here results in a positive response.
Quite pleased with broadband service

Hi Gunner66

Sorry for the delayed response.

Have you recieved your voucher? If not I am happy to investigate this for you.

Thanks
Jade- Representing EE