MSE EE deal

EE

cherryblossomzel wrote: »

Can this deal be used when you don't have a connected phone line yet (i.e. not switching from another provider)?

I'll be moving into a new flat at the end of the month. It does have a phone line installed but will have to be connected by someone. I'm trying to avoid paying BT's reconnection fee.

Hi Cherry Blossom

As this is a product query I would recommend either speaking to the live online chat facility which can be found on the site, or you can call 0844 873 8586.

Thank you
Jade- Representing EE

pelipost

I chased EE as I did not get my voucher despite being connected since 25th April. Now the lovely people at affilitate who are very often out of office are saying that they have checked and I am not with EE, despite all obvious and checkable evidence to the contrary. I am very cross. I only went with this offer for the voucher which they now seem determined not to send to me as contracted. EE broadband is slower and more glitchy than my previous supplier but I cannot leave without penalities for?18 months. Has anyone else had similar problems? With slow speed and being denied voucher even after 3 months connection?
Claire

EE

pelipost wrote: »

I chased EE as I did not get my voucher despite being connected since 25th April. Now the lovely people at affilitate who are very often out of office are saying that they have checked and I am not with EE, despite all obvious and checkable evidence to the contrary. I am very cross. I only went with this offer for the voucher which they now seem determined not to send to me as contracted. EE broadband is slower and more glitchy than my previous supplier but I cannot leave without penalities for?18 months. Has anyone else had similar problems? With slow speed and being denied voucher even after 3 months connection?
Claire

Hi Claire

We are happy to honour the voucher if you can send through a copy of your bill. We can then pass this on the EE to prove you are a customer and therefore honour your voucher.

Please feel free to send this to me directly (jade.taylor@affiliatewindow.com) and I can pick this up for you.

We do apologise for the issues you have experienced.

Thank you
Jade- Representing EE

TimCee_2

EE wrote: »

Hi TimCee

I have passed your feedback onto Zorica, who will be able to pick this up with you.
Its good to hear your complaint has moved forward. Once we have your personal details we can ensure a customer service person speaks to your directly and helps to resolve any further issues.

Again we apologise for the issues you have had
Thank you
Jade- Representing EE

Hi Jade,
Sadly, but as expected, the formal EE complaint has got precisely nowhere. The letter I mention in post 169 (now received) informed me that EE had unilaterally disconnected my service despite a month of calls to their customer service and raising a formal complaint. The incompetence here is breathtaking.

What I need now is as follows: a letter from EE acknowledging fault, providing a full apology and confirming that no money is owed by me to EE.


Additionally, I will consider an offer of compensation for the time wasted and the personal stress and anxiety caused - please refer to my first post here as to why.

EE have my contact details. Zorica will provide them to you. I continue to consider my options.


Over to you.

crabbycrabcrab

My 12 month broadband contract runs out in 5 days. I want to change providers after this ends.

If i cancel then sign up again. Can I get the new deal? Or do you think to keep me as a customer they would just give me and other 12months at 2.50?

devoted

Thanks to everyone for the comments here. I would've lost the deal but based on info gained here, I was able to get my voucher tracked. I signed up 17 July 2014 and got my voucher 6 august 2014, yippee!!!

devoted

Hi crabbycrabcrab, best to ring your provider and ask

EE

TimCee wrote: »

Hi Jade,
Sadly, but as expected, the formal EE complaint has got precisely nowhere. The letter I mention in post 169 (now received) informed me that EE had unilaterally disconnected my service despite a month of calls to their customer service and raising a formal complaint. The incompetence here is breathtaking.

What I need now is as follows: a letter from EE acknowledging fault, providing a full apology and confirming that no money is owed by me to EE.


Additionally, I will consider an offer of compensation for the time wasted and the personal stress and anxiety caused - please refer to my first post here as to why.

EE have my contact details. Zorica will provide them to you. I continue to consider my options.


Over to you.

Hi TimCee

Again I do apologise that you have had endless issues with your broadband.

I havent received your details yet, but have chased Zorica to pass these on to me. As previously mentioned when I have them I can pass EE all our correspondence, and they can pick this up directly with you.

I really do apologise for all the issues you have had and hope I can have this sorted for you asap.

Thank you
Jade- Representing EE

sheenaweena

Although the message below was posted in April by MSE, if you check out EE's so called 'Community' site, if you look at it, you'll unfortunately, find that they use the same evasive tactics that are employed when/if you ring them, namely, contact EE's 'affiliate window' e-mail! I've done that many times to no avail, as they always tell me something different in their responses, with the concluding statement that this is down to Money Saving Expert! Your thoughts...?


Moneysavers,

We are working with EE to resolve any issues some of you may have had with the broadband deal.

EE have created a community forum with agents ready and waiting to deal with any problems customers are experiencing with Service, Promotion, and Vouchers.

The URL is: community.ee.co.uk

We will provide an update on the situation come Monday. In the meantime please use the link provided if you have any problems.

Have a pleasant weekend.[/QUOTE]

EE

sheenaweena wrote: »

Although the message below was posted in April by MSE, if you check out EE's so called 'Community' site, if you look at it, you'll unfortunately, find that they use the same evasive tactics that are employed when/if you ring them, namely, contact EE's 'affiliate window' e-mail! I've done that many times to no avail, as they always tell me something different in their responses, with the concluding statement that this is down to Money Saving Expert! Your thoughts...?


Moneysavers,

We are working with EE to resolve any issues some of you may have had with the broadband deal.

EE have created a community forum with agents ready and waiting to deal with any problems customers are experiencing with Service, Promotion, and Vouchers.

The URL is: community.ee.co.uk

We will provide an update on the situation come Monday. In the meantime please use the link provided if you have any problems.

Have a pleasant weekend.

[/QUOTE]

Hi

I have replied to another thread you have posted, but if you are still having issues recieving your voucher please contact me directly at jade.taylor@affiliatewindow.com and I will ensure one of the team picks this up.

Thanks
Jade- Representing EE