MSE EE deal

EE

[FONT=&quot]Hi James_N

Sorry for the issue you had. The £2 deal may not have appeared on site for you, because you are not in an EE Broadband area. This offer is only available if you are in an EE area.

Please let me know if you are still having issues, or would like to know what the best deal for your area is.

Again we apologise for the confusion
Thank you
Jade- Representing EE[/FONT]

EE

rossr wrote: »

I recently signed up for EE broadband, and followed the link via the MSE website as to qualify for the Amazon voucher. However i have not received an email as it seems some of you have in order to claim it. Can anyone tell me what the email instructed them to do or does anyone know who i should contact as i don't think the deal is on behalf of EE, it seems its a MSE thing. Thanks

Hi Rossr

Sorry for the confusion with regards to the voucher process.
If you have still not recieved it please email eevouchers@affiliatewindow.com with your order reference and order date.

Thank you
Jade- Representing EE

mushypeaman

Thank you MSE Nick for going in to bat for us, albeit belatedly.

Thank you EE Jade. I received my voucher this evening, just as you promised. :j

Mati

Jade

Does my phone number have to change? Thanks

Mati

EE

umbrello wrote: »

I signed up through MSE site for EE broadband deal with £120 Amazon vouchers,
But have had no correspondence about them, where are they? On phoning EE they in formed me that it is nothing to do with them, so how do I get in touch with
MSE site? Any advice please would be welcome.

Hi Umbrello

Sorry to hear of the issues you have faced.

Have you recieved your voucher yet? If not please contact eevouchers@affiliatewindow.com with your order date and order reference and we can look in to this for you. Please also state you posted on the MSE forum.

Again we apologise for the inconvenience caused.
Thank you
Jade- Representing EE

EE

Charbear wrote: »

Has anyone had their £120 voucher yet? How long was it meant to take?

Hi Charbear

The vouchers take 3 months from connection to be sent to you.

If you connected your broadband over 3 months ago and have still not recieved your voucher please contact eevouchers@affiliatewindow.com with your order reference and order date and we can look in to this for you.

Thank you
Jade- Representing EE

EE

topadi wrote: »

Does anyone know how we claim this voucher or is it done automatically? EE and Amazon know nothing they say its down to MSE website to supply them!!! MSE do you know what's happening?

Hi Topadi

Sorry for the issues you have had with the vouchers.

Have you recieved them yet? If not please contact eevouchers@affiliatewindow.com with your order reference and order date and we can look in to this for you.

Again we apologise for the inconvience caused
Thank you
Jade- Representing EE

EE

The-Man-From-Hipley wrote: »

I am trying to speak to someone about the elusive Amazon voucher. When I followed the link from MSE it said complete your registration with EE first. So I did. Then when submitting the voucher it said that I needed to then complete the registration process. When I speak to EE they say that the voucher is nothing to do with them, and I need to talk to MSE, but there is a lack of meaningful contact details on the MSE site.
Any suggestions on how to get the voucher?

Hi The-Man-From-Hipley

Sorry for the issues you have had.

Have you recieved your voucher yet? If not please contact eevouchers@affiliatewindow.com with your order reference and order date and we can look in to this for you.

Again we apologise for the issues you have experienced
Thank you
Jade- Representing EE

EE

philipitous wrote: »

+1 I've been signed up for over a month now. No sign of the voucher and I haven't a clue how to ask about this. MSE are quick to criticise others, but how do we go about criticising MSE!

Hi Philipitous

Sorry to hear of the numerous issues you have experienced with this offer.

Firstly with regards to the voucher, have you received this yet? If not please send your order date and order reference to eevouchers@affiliatewindow.com and we will look in to this for you.

Regarding your service MSE will be contacting you privately to gather some information so EE can deal with this directly for you.

Again we apologise for the inconvenience caused.

Thank you
Jade- Representing EE

EE

innyminy wrote: »

OMG! I am currently in live chat with EE - apparently the £2.50 offer is not available to me as I do not live in an EE home broadband network area.......
BUT I've had orange (now EE) broadband for YEARS!!!!
I've now been told:

ok in this case you can call to our technical team and check with them

Jessica: at 14:11:05

As per our website check your address falls in non LLU area


Jessica: at 14:11:11

You can call on 08448738586 or call on 150 from your mobile they would be in right position to help you on this.


Jessica: at 14:11:16

We have a dedicated Technical desk to resolve any problem/issue that you have of this kind



I think i will look elsewhere.
innyminy

Hi Innyminy

Sorry for the confusion caused with this issue.

As the customer services rep said the offers are only eligible if you are in an EE area. We are sorry this wasnt clearer. We have ensured this is stated clearer in current and future promotions.

Thank you
Jade- Representing EE