MSE EE deal

dummydaydream

I finally got my telephone number back and I received my voucher too. My bill wasn't correct and I was told some guff about the system not being able to do 2 discounts as I'd paid the line rental up front. So instead of £2.50 for the monthly broadband I've paid £10 and should get it re credited. Needless to say I'll be watching my bill like a hawk every month to make sure I pay only what I should. It was great to get the voucher but overall with the messing about over the number and the continuing uncertainty over the bill if I had the choice I'd have stayed put. Hope everyone gets theirs sorted too.

EE

dummydaydream wrote: »

I finally got my telephone number back and I received my voucher too. My bill wasn't correct and I was told some guff about the system not being able to do 2 discounts as I'd paid the line rental up front. So instead of £2.50 for the monthly broadband I've paid £10 and should get it re credited. Needless to say I'll be watching my bill like a hawk every month to make sure I pay only what I should. It was great to get the voucher but overall with the messing about over the number and the continuing uncertainty over the bill if I had the choice I'd have stayed put. Hope everyone gets theirs sorted too.

Hi Dummydaydream

Glad to hear your issues are now resolved. We are sorry that they occured in the first place.

If you have any future issues, please feel free to call customer services, or email eevouchers@affiliatewindow, stating that you have came from the MSE forum and we can pass on your details.

Thank you
Jade- Representing EE

smitchy73

Received my e-voucher this week, not 3 months since I joined, but I did make the one off advance payment for line rental, so not sure if that's anything to do with it.


Hope everyone gets theirs sorted soon.

TimCee_2

EE wrote: »

Hi all

We are sorry that you are experiencing a range of issues with this offer. As MSE have stated we are working with them to resolve these issues.

If you have any voucher queries or offer queries please contact [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL].
If you have any service issues or billing issues please go to community.ee.co.uk where you can post. Representatives are on this forum ready to respond.

I will be working through this thread and other threads this week and replying to everyone on an individual basis, to ensure all your matters are resolved.

Again we apologise for any inconvenience this has caused and we will do our best to ensure all issues are resolved.

Thank you
Jade- Representing EE

Hi Jade,
Pls see posts 90,94,95,97. I think I'm still waiting for your "individual" response? Did I miss your reply?

FYI, my bank account has recently been debited for the first month of your service which, despite contrary assurances from your telephone based colleagues, still uses a new landline number and provides unacceptably slow BB speed. In view of the quality of service you have provided, I have asked my bank to pull my money back.

Truly, I have moved now beyond anger into a state of incredulity that such a massive mess up could be perpetrated in a regulated industry in an era of consumer rights protction legislation.

You will be aware that I am taking my business back from EE. Pls contact me directly outside this forum to resolve this sorry saga. I authorise MSE hereby to provide you with my contact details in confidence for these purposes only, and for no other one.

I'm looking forward to hearing from you both in this forum for the information of others, and privately about my individual circumstances.

BTW, I have also been mailed recently by your direct marketing colleagues with a deal which looks exactly like the fiasco that I am kicking myself for getting involved in with you. EE surely know how to reassure their customers!

follyfoot

catwoman73 wrote: »

I'm also thinking of signing up for this. Does anyone know if EE broadband is OK?

I would hate to be stuck with hopeless broadband for a year. Currently have Sky unlimited which is used for general surfing and seems fine.

However OH sometimes streams videos or plays xbox online and he would want it to be ok for that too.

Hi whereas orange or ee mobile reception is poor, their broadband is surprisingly very good

tazdev

I cant comment on current Orange/EE mobile reception as I'm with GiffGaff (uses O2) but I agree with Follyfoot that EE broadband performance is very good, it is slightly faster:) than my previous PlusNet service but has more "traffic management" and for longer periods for certain types of traffic. Depends what you use it for really.

EE

TimCee wrote: »

Hi Jade,
Pls see posts 90,94,95,97. I think I'm still waiting for your "individual" response? Did I miss your reply?

FYI, my bank account has recently been debited for the first month of your service which, despite contrary assurances from your telephone based colleagues, still uses a new landline number and provides unacceptably slow BB speed. In view of the quality of service you have provided, I have asked my bank to pull my money back.

Truly, I have moved now beyond anger into a state of incredulity that such a massive mess up could be perpetrated in a regulated industry in an era of consumer rights protction legislation.

You will be aware that I am taking my business back from EE. Pls contact me directly outside this forum to resolve this sorry saga. I authorise MSE hereby to provide you with my contact details in confidence for these purposes only, and for no other one.

I'm looking forward to hearing from you both in this forum for the information of others, and privately about my individual circumstances.

BTW, I have also been mailed recently by your direct marketing colleagues with a deal which looks exactly like the fiasco that I am kicking myself for getting involved in with you. EE surely know how to reassure their customers!

Hi TimCee

Sorry for the delay. With service issues we have been asking MSE to contact you directly so we can speak to you offline regarding this. I have spoken to MSE this morning and asked that you are contacted urgently to recieve this information.

We apologise for the inconvenience caused to you with this offer, and we hope (once we have your details) we can solve the issues quickly and efficently.

Again we apologise for the issues you have had
Thank you
Jade- Representing EE

Bennyboi

Hi EE,

I have sent two emails over the course of a week to the listed email address at eevouchers@affiliatewindow.com to check that my order made on 18 July 2014 had tracked but have received no reply.

The first email was sent on 23 July and the second chaser email was sent on 29 email. I have received no reply to either.

I am keen to receive confirmation that my order has tracked and would be grateful for a response.

Kind regards,

Ben

stiggle

Hi all,

I have also not had my voucher. About 2 weeks ago I got the email from 'Harry' saying sorry your order did not track you'll have it by the end of the month...

I know it isn't the end of the month until tomorrow, but I sent a chaser email to ask about progress a few days ago because I was more concerned after reading this thread.

I have had no response and I am not particularly hopeful about it coming through. Having to wait 90 days after ordering the broadband service is quite long enough.

I don't know whose responsibility this truly is. It seems very odd that EE take none of the blame for their 3rd party promoter's shortcomings.

I'm wondering how long it is appropriate to wait without making a more formal complaint to relevant organisations...trading standards, advertising standards authority, and maybe try to drum up a bit of noise in the media – Twitter or BBC's watchdog anyone?

EE

Bennyboi wrote: »

Hi EE,

I have sent two emails over the course of a week to the listed email address at [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] to check that my order made on 18 July 2014 had tracked but have received no reply.

The first email was sent on 23 July and the second chaser email was sent on 29 email. I have received no reply to either.

I am keen to receive confirmation that my order has tracked and would be grateful for a response.

Kind regards,

Ben

Hi Ben

Sorry to hear you havent had a response. We did have a large influx over the weekend which we worked through yesterday.

Please let me know if you havent had a reply by the end of the day and I can chase it up.

Thank you
Jade- Representing EE