MSE EE deal

EE

stiggle wrote: »

Hi all,

I have also not had my voucher. About 2 weeks ago I got the email from 'Harry' saying sorry your order did not track you'll have it by the end of the month...

I know it isn't the end of the month until tomorrow, but I sent a chaser email to ask about progress a few days ago because I was more concerned after reading this thread.

I have had no response and I am not particularly hopeful about it coming through. Having to wait 90 days after ordering the broadband service is quite long enough.

I don't know whose responsibility this truly is. It seems very odd that EE take none of the blame for their 3rd party promoter's shortcomings.

I'm wondering how long it is appropriate to wait without making a more formal complaint to relevant organisations...trading standards, advertising standards authority, and maybe try to drum up a bit of noise in the media – Twitter or BBC's watchdog anyone?

Hi Stiggle

Your order would have been placed in a file which is validated at the end of the month. Please be assured this is being looked at this week and the vouchers will be sent within the next week.

Please be assured the voucher will be with you within the next week.

The reason we have to go through this process is because your order did not track with the voucher provider correctly. This would have been because the process was not completed correctly. It isnt a problem, but does mean we have to take a few extra steps to get the voucher sent to you, which obviously delays the process.

I do apologise for the delay you have experienced but can assure you the voucher will be sent shortly.

Thank you
Jade- Representing EE

Bennyboi

EE wrote: »

Hi Ben

Sorry to hear you havent had a response. We did have a large influx over the weekend which we worked through yesterday.

Please let me know if you havent had a reply by the end of the day and I can chase it up.

Thank you
Jade- Representing EE

Hi Jade,

Just to say that I still haven't received a response to my two emails.

Thanks,

Ben

EE

Bennyboi wrote: »

Hi Jade,

Just to say that I still haven't received a response to my two emails.

Thanks,

Ben

Hi Ben

Sorry to hear it hasnt been picked up. Please contact me directly with your order reference, and order date and I will look in to this for you. My contact details are jade.taylor@affiliatewindow.com

Thank you
Jade- Representing EE

Bennyboi

EE wrote: »

Hi Ben

Sorry to hear it hasnt been picked up. Please contact me directly with your order reference, and order date and I will look in to this for you. My contact details are jade.taylor@affiliatewindow.com

Thank you
Jade- Representing EE

Hi Jade,

Thanks for that. Have just emailed you now.

Kind regards,

Ben

EE

Bennyboi wrote: »

Hi Jade,

Thanks for that. Have just emailed you now.

Kind regards,

Ben

Hi Ben

I have checked my emails since you posted and I havent recieved anything.

I will ask MSE to contact you and provide you with my number so you can call instead.

Thanks
Jade- Representing EE

Bennyboi

EE wrote: »

Hi Ben

I have checked my emails since you posted and I havent recieved anything.

I will ask MSE to contact you and provide you with my number so you can call instead.

Thanks
Jade- Representing EE

Thank you - in case it has been an issue with my hotmail account I have forwarded all the emails again from my work email account. Hopefully they will reach you this time.

Thanks,

Ben

EE

Bennyboi wrote: »

Thank you - in case it has been an issue with my hotmail account I have forwarded all the emails again from my work email account. Hopefully they will reach you this time.

Thanks,

Ben

Hi Ben

It seems we werent getting them from your hotmail account. I have now recieved the email that you forwarded, and have just replied.

Please be assured the voucher will be sent on Monday.

Enjoy your weekend
Jade- Representing EE

TimCee_2

EE wrote: »

Hi TimCee

Sorry for the delay. With service issues we have been asking MSE to contact you directly so we can speak to you offline regarding this. I have spoken to MSE this morning and asked that you are contacted urgently to recieve this information.

We apologise for the inconvenience caused to you with this offer, and we hope (once we have your details) we can solve the issues quickly and efficently.

Again we apologise for the issues you have had
Thank you
Jade- Representing EE

Hi Jade,
Thanks for the reply. I have just logged onto this site again after some time away and my pop up blocker stopped a message from MSEZorca(?). Pls can you try again. Better still, ask MSE to contact me using the email address that they have on record. Thanks.

FYI, the current status is that my business has been taken back by Utility Warehouse, I am disputing my bill, your customer services colleagues have raised a 'complaint' on my behalf. They tell me incidentally that EE has written to me to explain why I must pay it. I await that letter's arrival.

I'm considering my options.

Regards,

TimCee

cherryblossomzel

Can this deal be used when you don't have a connected phone line yet (i.e. not switching from another provider)?

I'll be moving into a new flat at the end of the month. It does have a phone line installed but will have to be connected by someone. I'm trying to avoid paying BT's reconnection fee.

EE

TimCee wrote: »

Hi Jade,
Thanks for the reply. I have just logged onto this site again after some time away and my pop up blocker stopped a message from MSEZorca(?). Pls can you try again. Better still, ask MSE to contact me using the email address that they have on record. Thanks.

FYI, the current status is that my business has been taken back by Utility Warehouse, I am disputing my bill, your customer services colleagues have raised a 'complaint' on my behalf. They tell me incidentally that EE has written to me to explain why I must pay it. I await that letter's arrival.

I'm considering my options.

Regards,

TimCee

Hi TimCee

I have passed your feedback onto Zorica, who will be able to pick this up with you.
Its good to hear your complaint has moved forward. Once we have your personal details we can ensure a customer service person speaks to your directly and helps to resolve any further issues.

Again we apologise for the issues you have had
Thank you
Jade- Representing EE