OVIVO gone ! : Where to go next ?

Crabman

federer wrote: »

quick question. i can still recieve texts on my number that was on ovivo, how long will that continue for if network is dead ?

You can transfer the number to any other network on a PAYG tariff, it doesn't cost anything to do so and you'll know you can continue to receive calls and texts with the option to make outgoing calls if needed.

MikeWhite

federer wrote: »

quick question. i can still recieve texts on my number that was on ovivo, how long will that continue for if network is dead ?

Considering the web site is going off line on 10th April I would not hang around. I realise that the web site going is no guarantee that service will stop, but why take the risk?

smiffy

I paid for my SIM on a Tesco Credit Card. I've filled in the claim forms, but they say I need to prove that I've not used any of the £15 credit to get a refund. Obviously that's no possible I can no longer access my on-line account.

Is this a dead end, so should I ask them to prove that I had used some credit.

HappyMJ

smiffy wrote: »

I paid for my SIM on a Tesco Credit Card. I've filled in the claim forms, but they say I need to prove that I've not used any of the £15 credit to get a refund. Obviously that's no possible I can no longer access my on-line account.

Is this a dead end, so should I ask them to prove that I had used some credit.

You can check the balance by typing in a short code on the phone. Take a picture of the balance and use that as your evidence.

You will find it more difficult to claim a refund the longer you've had the SIM and not used it. No harm in trying though.

Busylizzie

HappyMJ wrote: »

You can check the balance by typing in a short code on the phone. Take a picture of the balance and use that as your evidence.

You will find it more difficult to claim a refund the longer you've had the SIM and not used it. No harm in trying though.

What is the code please?

thetightone

I never knew they had a short code other than texting bb to 39555

sdduk

HappyMJ wrote: »

You can check the balance by typing in a short code on the phone. Take a picture of the balance and use that as your evidence.

You will find it more difficult to claim a refund the longer you've had the SIM and not used it. No harm in trying though.

I would like to know how you text the short code when the phone as no signal mine went dead the day Ovivo went down...i still had credit left:mad:

The only thing that's left of Ovivo on the website is the page telling you how to get your pac code by a certain time.

Scrounger

Busylizzie wrote: »

What is the code please?

The short code for your Ovivo balance is: *#1455# and, amazingly, it still works.

You don't text it, just dial: *#1455# <call> :beer:

Scrounger

Busylizzie

Scrounger wrote: »

The short code for your Ovivo balance is: *#1455# and, amazingly, it still works.

You don't text it, just dial: *#1455# <call> :beer:

Scrounger

Thank you :beer:

Middlestitch

Had confirmation today that 3 claims I made through Paypal (I bought 2 SIMs for myself and one as a present for someone else) have all been found in my favour, so a £20 refund in each case.

Very pleased! Hope other people have similar success.