Consumer Rights Sticky - Please Read Before Posting

SCowley88

I bought a kitchen tap in June 2017 from online retailer Victorian Plumbing, the product was manufactured by Mayfair and paid via a debit card.

We recently noticed that the tap was leaking from the handle which a plumber informers me means the cartridge is gone. The tap came with a 5 year warranty, so emailed Victorian Plumbing to ask about getting the spare part on my warranty to be informed that Mayfair went into liquidation and so the warranty is no longer valid.

A quick google shows me that Mayfair is now under new management so I am unsure about what to do next. Do I get in contact with the new owners of Mayfair and ask for them to honour the warranty (or at least supply the spare part) – do I have any consumer protection in this arena? If they do sell the parts can I expect to get it for free?

Or do I push back on Victorian Plumbing and say that my contract was with them so they need to honour it?

I’m unsure how the debit chargeback thing works but I no longer have the bank account I bought the tap with – which is another issue.

Can anyone offer any advice? I would really like to avoid having to fork out for a brand new tap and installation.

Thanks!

[Deleted User]

SCowley88 wrote: »

I bought a kitchen tap in June 2017 from online retailer Victorian Plumbing, the product was manufactured by Mayfair and paid via a debit card.

We recently noticed that the tap was leaking from the handle which a plumber informers me means the cartridge is gone. The tap came with a 5 year warranty, so emailed Victorian Plumbing to ask about getting the spare part on my warranty to be informed that Mayfair went into liquidation and so the warranty is no longer valid.

A quick google shows me that Mayfair is now under new management so I am unsure about what to do next. Do I get in contact with the new owners of Mayfair and ask for them to honour the warranty (or at least supply the spare part) – do I have any consumer protection in this arena?

Or do I push back on Victorian Plumbing and say that my contract was with them so they need to honour it?

I’m unsure how the debit chargeback thing works but I no longer have the bank account I bought the tap with – which is another issue.

Can anyone offer any advice? I would really like to avoid having to fork out for a brand new tap and installation.

Thanks!

My advice would be to read post #28

Stephbee

Hi, do online retailers have to refund your original postage when you return an item within their allocated timeframe?

I understand that you sometimes have you pay for the return postage to get the item back to them but my question is regarding the original postage fee that you paid

Thanks

waamo

Read the post above yours. It tells you how to get help.

waamo

waamo wrote: »

Newbies. Do not post here it is not an advice thread. You will likely get no reply. Instead see here and start a new thread of your own for your own bespoke advice.

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

This is worth repeating

Nana1970

I need some advice please please.On the 3rd Jan 20 I went to my local currys store to buy a new washing machine as mine died on boxing day. Looking around i saw a kenwood machine perfect size. Assistant came over an i asked bought buying the washer an if they had any in stock i was told that this was last one an i could have it delivered the next day, if i ordered 1 from the warehouse stock i would be waiting 5 days. The assistant insisted that it made no difference it was still new an she could do 20% off as it was display stock. I reluctantly agreed an paid.
When the machine arrived we plumbed it in an put a was in. IT LEAKS. Called repairs an they send engineer who says its dead i need replacement. Curry now say yes i can have a replacement BUT I HAVE TO PAY £49 which is the 20% discount difference. I say no i don't because they can't fix it an we were happy for a fix. Who is right? Do i have to pay the difference an lose my bargain

KimTaylor

Chickabiddybex said:

This is the new Consumer Rights Sticky where links to all important threads will be kept:

READ ME FIRST PLEASE . . . Useful links, Resources and FAQs

Quick Questions on Consumer Rights



Do shops have to sell at the advertised price?

KimTaylor

I’m not sure if I’m putting this in the right place. I can’t seem to find a button that just says ‘Post’.  So I will put here and if it’s the wrong place my apologies.

I have a query about a refund issue.

June 2019: booked taxis via Kabbee. Two failed to arrive. Kabbee offered a refund to my online account for future use.
10 Dec 2019: I did not use the service again so closed the account and requested the refund. 
Jan 2020: No received so requested again.
Feb 2020: Received following -
Kabbee has moved to new payment processor who don’t have your card details.
So need to do a bank transfer. To do this need the following:
Send us a bank statement showing account number, sort code and last 4 digits of card ending in (last four digits actually included, eg. Send us last four digits of card ending in 1234!)
If bank statement doesn’t have last four digits then provide a photo of the card with the bank statement.
Alternatively a letter from your bank confirming bank account belongs to the card holder who transacted with Kabbee.
To comply with GDPR please upload these documents to my.smartvault.com.

Queried all this as it seems  excessive for a refund! For a bank transfer don’t you just need sort code and account number, name of account holder?

I queried this, said I’m not prepared to upload copies of my bank statement or photo of my debit card. 

Kabbee response:
Payment provider archives payments older than 12 months so can’t search for them. (My refund was 10th December last year, original payments made to Kabbee for the taxis was June 2019, so not 12 months).
Have to do it this way to comply with GDPR.

My question is, is this legitimate. Uploading a copy of bank statement and a photo of my debit card feels suspicious to me. 
Do I really have to do this to get a refund (£21.00)? 
Or is this a tactic to try and dissuade me from actually pushing for my refund?

JJ_Egan

Newbies. Do not post here it is not an advice thread. You will likely get no reply. Instead see here and start a new thread of your own for your own bespoke advice.

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

DCFC79

KimTaylor said:

I’m not sure if I’m putting this in the right place. I can’t seem to find a button that just says ‘Post’.  So I will put here and if it’s the wrong place my apologies.

I have a query about a refund issue.

June 2019: booked taxis via Kabbee. Two failed to arrive. Kabbee offered a refund to my online account for future use.
10 Dec 2019: I did not use the service again so closed the account and requested the refund. 
Jan 2020: No received so requested again.
Feb 2020: Received following -
Kabbee has moved to new payment processor who don’t have your card details.
So need to do a bank transfer. To do this need the following:
Send us a bank statement showing account number, sort code and last 4 digits of card ending in (last four digits actually included, eg. Send us last four digits of card ending in 1234!)
If bank statement doesn’t have last four digits then provide a photo of the card with the bank statement.
Alternatively a letter from your bank confirming bank account belongs to the card holder who transacted with Kabbee.
To comply with GDPR please upload these documents to my.smartvault.com.

Queried all this as it seems  excessive for a refund! For a bank transfer don’t you just need sort code and account number, name of account holder?

I queried this, said I’m not prepared to upload copies of my bank statement or photo of my debit card. 

Kabbee response:
Payment provider archives payments older than 12 months so can’t search for them. (My refund was 10th December last year, original payments made to Kabbee for the taxis was June 2019, so not 12 months).
Have to do it this way to comply with GDPR.

My question is, is this legitimate. Uploading a copy of bank statement and a photo of my debit card feels suspicious to me. 
Do I really have to do this to get a refund (£21.00)? 
Or is this a tactic to try and dissuade me from actually pushing for my refund?

Kim
On the main page of the form there a red button saying new discussion, I see a link has been provided.