How best to post a query on Consumer Rights

squeaky

Hi,


Sometimes we see that the Original Post (OP) in a thread is one huge block of text. This makes it difficult to pick out pertinent points and to give sensible advice. We don't need long posts, particularly posts where the Original Poster (OP) is "deeply upset" or "horrified at the company response" - we don't need to know that you are upset; we need to be able to find the facts of the case.

Long posts mean that some readers will skip it and so the OP will probably receive only a few replies.

In order to give accurate advice we just need the basic details. Answers to these questions-

• What did you buy?
• When did you buy it?
• Where from? (internet or in store - it DOES make a difference)
• How did you pay? (cash/cheque/debit card/credit card etc)
• What went wrong?
• What are the vendors telling you?
• What solution or remedy are you looking for? (Companies may Repair / Refund / Replace)

See also:

• The thread Tips on negotiating with companies
• The MSE article Consumer Rights: "Give me my money back!"[/

This section was generated by Valli in the following thread: Comet Must Be Stopped in [post=51100813]Post #22[/post]

Posting on forums, or writing to companies, to state how upset or unsatisfied you are does not help in anyway to work out what the problems are and what solutions to offer - they merely cloud the issue. Companies know that you are probably upset - they might even be interested and sympathetic; but much more likely is their desire to get to the root of the problem quickly and efficiently and dealt with as expediently as possible. Presentation of the basic facts of your case in as orderly a manner as possible really helps things along towards getting the kind of result / help that you need.


HTH

.