Tsb plus account 5%

PeakOwl

YorkshireBoy wrote: »

I don't see it. Although my available balance is £1 (last of the big spenders!) on both accounts, my recent transactions sections are populated by...


"Unfortunately we couldn't complete your transaction. Sorry for any inconvenience this may cause you. Please try again later. If you continue to experience problems, please call us on 0845 835 3844. We're open Monday to Friday 7:00am - 10:00pm; Saturday and Sunday 8:00am - 6:00pm."


...so you (and I) may be correct in that I'll have to wait a while?

I'm in exactly the same boat as you by the sounds of it, YorkshireBoy

bob792

YorkshireBoy wrote: »

May I ask how you did that? I've edited my post above to say I couldn't do it.

I opened my 3 Enhance accounts last Sept so I'm not new to their system. Earlier today I switched my existing accounts to paperless and got an email to confirm this was done. I then logged in again and opened 2 Plus accounts from the bsms1147 link. When I went back to the account screen, I had been logged out due to inactivity. I logged back in and found the 2 new accounts set up but those accounts were allocated to paper statements (others still paperless), so I re-allocated the 2 new accounts to paperless and then got another email to confirm this was done and all 5 now show as paperless in my account.

bob792

TSB still haven't updated their site. Links for info (from email confirmation of account opening)

[FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]Personal Banking Terms and Conditions[/FONT]

[FONT=Arial, Helvetica, sans-serif]Classic Plus Terms and Conditions[/FONT]

[FONT=Arial, Helvetica, sans-serif]Welcome Pack[/FONT]

[FONT=Arial, Helvetica, sans-serif]Charges[/FONT]

[FONT=Arial, Helvetica, sans-serif]Rates[/FONT][/FONT]

Archi_Bald

YorkshireBoy wrote: »

"Unfortunately we couldn't complete your transaction. Sorry for any inconvenience this may cause you. Please try again later. If you continue to experience problems, please call us on 0845 835 3844. We're open Monday to Friday 7:00am - 10:00pm; Saturday and Sunday 8:00am - 6:00pm."


...so you (and I) may be correct in that I'll have to wait a while?

I am seeing the same message, after having made two deposits which have updated my available balance.

However, just beneath the message, I can see "Reactivate paper statements" (might read "Go paperless" if you haven't yet changed it?). When I click on that, I see all my accounts and am able to make changes to the settings.


[URL="[IMG]http://i58.tinypic.com/24c83k8.jpg[/IMG]"][/URL]

masonic

Archi_Bald wrote: »

I am seeing the same message, after having made two deposits which have updated my available balance.

However, just beneath the message, I can see "Reactivate paper statements". When I click on that, I see all my accounts and am able to make changes to the settings.

Seems to be the case for my accounts too and I assume they will update overnight. However, it sounds as though those people new to TSB online banking have the option missing due to limited functionality. I can't believe YB missed it if it was there.

bsms1147

Still waiting for Santander to transfer the money...

masonic

bsms1147 wrote: »

Still waiting for Santander to transfer the money...

After putting in £2k by internal transfer, I made a test transfer from First Direct and it took almost 2 hours for that £1 to show up.

YorkshireBoy

masonic wrote: »

However, it sounds as though those people new to TSB online banking have the option missing due to limited functionality.

I think you're right. I've gone into 'change details' and it won't let me add any income data etc, only change the basics, so I'll just ride it out a few days until the activation code arrives.


I might just bung in a couple of £K to check everything's OK with the interest come Wed night/Thurs morning.

cosmicrichie

sta0612 wrote: »

Was anyone else told to 'refer to branch' to show proof of identity and address?

Scrolling through the thread, this doesn't seem to have been an issue for other people so wondering what triggered this.

I helped my gf apply and got that response. Mind you when selecting the local branch I disregarded all those close to her address and selected my nearest one so that may have affected it.

essexmate

TSB Classic with Plus Account Welcome Pack....

http://www.tsb.co.uk/media/tsb/pdfs/classic_plus_account_welcome_pack.pdf