Tsb plus account 5%

bob792

lonewolf123 wrote: »

Hi

How did you bypass the problem?

It still asks for a new User ID and password for my 2nd application

I didn't have to enter a userID or password for either of my 2 applications. I logged in to my account first then used the link published above. Worked faultlessly.

YorkshireBoy

bob792 wrote: »

I logged in to my account first then used the link published above.

You logged in first? I didn't...I just clicked the link and went through exactly the same process I did with the first. I wasn't asked to go paperless though, or accept/decline the offered O/D facility, so that's something I need to log back in and check I'm OK there.




EDIT: Logged back in but I don't have the option (under 'account tools') to go paperless on this 2nd account [or indeed any options for the 1st]...probably due to the limited functionality available until I receive the activation code).

bob792

YorkshireBoy wrote: »

You logged in first? I didn't...I hit the new customer application button and went through exactly the same process I did with the first. I wasn't asked to go paperless though, or accept/decline the offered O/D facility, so that's something I need to log back in and check I'm OK there.

Yes, I logged in first, then used the bsms1147 link. It didn't give me the option to either have the overdraft or go paperless. I had to select paperless myself afterwards and it hasn't given me an overdraft. (not bothered as didn't want one)

lonewolf123

YorkshireBoy wrote: »

You logged in first? I didn't...I hit the new customer application button and went through exactly the same process I did with the first. I wasn't asked to go paperless though, or accept/decline the offered O/D facility, so that's something I need to log back in and check I'm OK there.

This is so weird..it still doesn't work for me even after changing a few details / login into my account first.

I'm just going to wait till later to try again or wait till the confirmation code arrives and open it from within my login.

masonic

bob792 wrote: »

I didn't have to enter a userID or password for either of my 2 applications. I logged in to my account first then used the link published above. Worked faultlessly.

Come to think of it I happened to be logged in when I used the link for the first application. However, I initially had a problem with my second application (it just redirected me to the main TSB website after the second page), so I closed everything down, cleared cookies and tried again. My retry of the second application (while not logged in) then went identically to the first.

YorkshireBoy

bob792 wrote: »

It didn't give me the option to either have the overdraft or go paperless. I had to select paperless myself afterwards

May I ask how you did that? I've edited my post above to say I couldn't do it.

masonic

YorkshireBoy wrote: »

May I ask how you did that? I've edited my post above to say I couldn't do it.

There should be an option underneath Recent Transactions when you select the account (same a Lloyds). If it isn't there, you might need to wait until you have full access.

PeakOwl

lonewolf123 wrote: »

Hi

How did you bypass the problem?

It still asks for a new User ID and password for my 2nd application

Did you clear your cookies before applying again?


Managed to open two accounts with no request for new passwords etc. following the link posted by bsms1147.


However, I wasn't asked if I wanted an overdraft option, paperless etc second time round either, and can't find the option on their site...presumably they'll take the same responses as per your original application..?

bsms1147

I had the option to switch on/off paper statements when I logged in to online banking for the first time (just after selecting a memorable word). If you're not new to TSB online banking you likely wouldnt have faced this step.

I have no way of checking the status of paperless though, and was not presented with the option after the second account, so it's a case of waiting for the stuff in the post, and I'm assuming using the activation code when it arrives.

TSB reckons the option will look like this


http://www.tsb.co.uk/new_internet_banking_demo/text_only/tours/tour5/stage7.html

"You receive paper statements for this account > Go paperless" when it does appear

YorkshireBoy

masonic wrote: »

There should be an option underneath Recent Transactions when you select the account (same a Lloyds). If it isn't there, you might need to wait until you have full access.

I don't see it. Although my available balance is £1 (last of the big spenders!) on both accounts, my recent transactions sections are populated by...


"Unfortunately we couldn't complete your transaction. Sorry for any inconvenience this may cause you. Please try again later. If you continue to experience problems, please call us on 0845 835 3844. We're open Monday to Friday 7:00am - 10:00pm; Saturday and Sunday 8:00am - 6:00pm."


...so you (and I) may be correct in that I'll have to wait a while?