ebay blatently stole my money

jerry12x

I live in England. I bought an item from America on ebay.
When I bought the item I accepted the default delivery address as I always do.
Ebay USA gave an old address so I contacted the seller with the correct address.
They were happy to post there.
In jumps the Global shipping thing who post it to my old address.

Today after a dispute over it, I got this...

Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you with a refund. We're sorry this didn't work out.

Decision:
This case has been decided in the seller's favour.

Comments:
We received tracking information from the seller that shows the item was delivered to your address.


Here are the tracking details... Please take note of ...

Feb-17-14, 05:32 AM, 7003407547 Unable to Deliver-RTS-RECIPIENT GONE AWAY
It was returned to the seller who got it a week later.

Global tracking #:
UPAAA000000044712541
Courier:
Multiple Carriers
This post has been transferred to CitiPost for delivery to the final destination # TPBI0301442BL78AP00
Status:
AcceptedIn transitDelivered

Delivered
Feb-24-14, 15:20 PM, Delivery Address
In Transit with Destination Carrier
Feb-17-14, 05:32 AM, 7003407547
Unable to Deliver-RTS-RECIPIENT GONE AWAY
Feb-14-14, 09:56 AM, Bolton North DO
In Transit with Destination Carrier

I appealed.
This was the answer.

Hello Jerry,

Thank you for contacting eBay Customer Service regarding the mouthpiece (item# 141161600704) you purchased from "weinermusic". As a concerned fellow eBay member, I understand the importance of this matter to you as you did not received the item. Given the situation you are in, I would like to extend my assistance to you.

In response to your claim, I have fully reviewed the details and can see that the seller has provided proof of tracking indicating that the item was posted and delivered to you. Because of this, the case cannot be closed in your favour. We also cannot approve an appeal of a case decision where tracking shows an item has been delivered as we must take this as proof of delivery.

I understand this is not the resolution you had hoped for but I trust I have addressed all your queries, as always our aim is to assist you in the most efficient and professional manner.

Kind regards,

Jill Farmar
eBay Customer Service


Ok people.
ebay have no regard for justice.
Profit is their only concern.
They will keep their best sellers sweet whatever the outcome.

Tell me. How do I deal with this?

Kayalana99

You ring them and talk to a real person and say that the item was never delivered and sent back to the seller ... they will sort you out.

jerry12x

I have done that three times so far.

Kayalana99

Strange what is the reason for not refunding if tracking shows undelivered?

jerry12x

Possibly they look at tracking and the first word they see is DELIVERED?

This post has been transferred to CitiPost for delivery to the final destination # TPBI0301442BL78AP00
Status:
AcceptedIn transitDelivered

Delivered
Feb-24-14, 15:20 PM, Delivery Address

Kayalana99

And the final destination is the sellers address?

I can't understand if you rang them and said 'Item has been returned to sender and the tracking shows this, if you read it though you can see it's been to my address then back to sender and then delivered but people won't help me because all they read is delivered...?

eBay are usually really good in these (when you ring them)

jerry12x

I call it incredible stupidity but I have to work with it.
I am usually good at sorting things out but I'm not sure about this.

Kayalana99

If you can't get eBay to agree it's going to get really complicated with the seller being in the US to take it further. I'm failing to see why a real person can't see that it's been sent back to the sender - and if your on the phone to them that you can't break it down for them so they know.

FYI: Their is a eBay section on this fourm, I'll edit in the link if you want more advice.

These guys are experts in a way but I'm not sure they will be able to help you any more then I have;

http://forums.moneysavingexpert.com/forumdisplay.php?f=40

Happygreen

This is the first case I hear of that is reloved in the seller's favour! There should be further tracking information once the seller receives it back. Could you contact them to post it to the right address this time? As a rule, your address should always be up to date with paypal as most people only send it to the confirmed address. That doesn't help you now but maybe in the future.

jerry12x

Thanks. Should I have posted there?

I speak to people at ebay in the UK and they say don't worry, I will get a refund.
America does not see it that way.

Sadly it is having a dramatic affect on my sanity.

jerry12x

Happygreen wrote: »

This is the first case I hear of that is reloved in the seller's favour! There should be further tracking information once the seller receives it back. Could you contact them to post it to the right address this time? As a rule, your address should always be up to date with paypal as most people only send it to the confirmed address. That doesn't help you now but maybe in the future.

My address is up to date.
Sadly I have not worked out how to remove old addresses.
I do not find ebay very user friendly for things like that.