ebay blatently stole my money

Aquamania

jerry12x wrote: »

What's a Board Guide?

They are the volunteers that can move this thread for you

https://forums.moneysavingexpert.com/discussion/103395

You have already been given the names of the 2 Board Guides that work on this particular board.

eddddy

Hi jerry12x

It looks like eBay.com's Global Shipping Program ( http://pages.ebay.com/help/sell/shipping-globally.html), works like this:

- Your agreement with the seller is that they send the package to eBay's U.S. Shipping Center (operated by a company called Pitney Bowes)

- You then have a separate agreement with Pitney Bowes to arrange an international courier.(Which is why you had 2 separate paypal payments.)

So... my guess is that the international courier will return the package to the sender... i.e. Pitney Bowes


Some of "eBay.com Global Shipping Program Buyer Terms & Conditions" (which you presumably agreed to) relating to undeliverable parcels look very vicious:

eBay and Pitney Bowes shall have no liability and shall have, in their discretion and in any manner that they prefer, the right to dispose of or liquidate Parcels (and their contents) that eBay or Pitney Bowes conclude are undeliverable, for whatever reason.

If eBay or Pitney Bowes conclude that a Parcel is undeliverable and elect to dispose of or liquidate a Parcel, title to the Parcel (and its contents) shall transfer automatically from your Seller to eBay, Pitney Bowes and/or any third party...
...

eBay or Pitney Bowes may also elect to return to your Seller any Parcels that eBay or Pitney Bowes conclude are undeliverable.

...
eBay shall not be responsible under either the eBay Money Back Guarantee or PayPal Purchase Protection policies if eBay concludes that a GSP Item is not deliverable to your designated delivery address or to the collection center near you that is designated by the shipping carrier for any reason, including because the delivery address that you provide is incorrect, incomplete, or inaccessible.

see http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html section 4d.

Kayalana99

jerry12x wrote: »

Here are the tracking details... Please take note of ...

Feb-17-14, 05:32 AM, 7003407547 Unable to Deliver-RTS-RECIPIENT GONE AWAY
It was returned to the seller who got it a week later.

Global tracking #:
UPAAA000000044712541
Courier:
Multiple Carriers
This post has been transferred to CitiPost for delivery to the final destination # TPBI0301442BL78AP00
Status:
AcceptedIn transitDelivered

Delivered ETA:Delivered to Sender
Feb-24-14, 15:20 PM, Delivery Address
In Transit with Destination Carrier
Feb-17-14, 05:32 AM, 7003407547
Unable to Deliver-RTS-RECIPIENT GONE AWAY ETA:(This is where it reachs OP address and turns back round)
Feb-14-14, 09:56 AM, Bolton North DO
In Transit with Destination Carrier

matttye wrote: »

Unless I'm getting it wrong myself, but the last part of the tracking info says:

"In Transit with Destination Carrier"

I would think it would say "delivered" if it had arrived back.

As far as I can read from what the original post says (I havn't checked the tracking myself) is it has been returned to sender and OP has said that it has.

Perhaps as it is not straight forward as to why the confusion with eBay.

jerry12x

matttye wrote: »

Please correct me if I'm wrong on any part of this....

- your eBay/PayPal address was out of date
- you messaged the seller asking them to ship to another address
- the seller (or global shipping) shipped to your old address
- the item was delivered, but sent back and hasn't arrived back with the seller yet

If all of the above is correct, it's difficult to see how you'd be entitled to a refund until such time as the item is back with the seller. Neither they not eBay appear to have done anything wrong, so it would be unfair to refund you for an item lost in transit when the mistake was yours.

I have been using my new ebay address for some months without a problem.
It always selects the same address and I no longer check it.
I buy on average 4 or 5 items a week. I am addicted.

- you messaged the seller asking them to ship to another address
- the seller (or global shipping) shipped to your old address.
Both correct.

The ebay item was given to postie but I lived in a small village and postie knows me. He didn't bother trying to deliver it, just arranged for it to be returned.
I have had nothing to do with it's journey.

My problem is the dispute and the appeal.
They say I have lost both because the item Was delivered to ME.
It's like they refuse to look at the tracking.

I am at a loss as to recognise the error of my ways.

Thrugelmir

jerry12x wrote: »

The ebay item was given to postie but I lived in a small village and postie knows me. He didn't bother trying to deliver it, just arranged for it to be returned.

Parcels are normally held in the sorting office for some days before being returned. Unless the shipment is declined so will be returned straight away.

jerry12x

Sinhanada wrote: »

I've had a dispute with PayPal and Ebay before and it wasn't easy to resolve.

I'd suggest the following:

Have you kept in contact with the seller? Have they received the item back as yet? If not wait until they do and ask for them to ship it to your correct address.

This is the last communication.
I was not hassling the guy until I saw on the tracking that it was delivered on the 24th of Feb.
That was not happy reading. It was purchased on the 2nd of Feb.

Dear saphieb23,

Our company has not recieved your package back. I see where it says it was delivered I have no idea where it is.
Since you chose Global shipping program we have no connection. This shipment has been transferred to CitiPost for delivery to the final destination # TPBI0301442BL78AP00. We have no connection with Citipost either.
Once we do receive your package back we will issue you a refund.

- weinermusic
Reply in your email program or through My Messages

Respond Now


From: saphieb23
To: weinermusic
Subject: Re: Other: saphieb23 sent a message about MEYER RUBBER ALTO SAX MOUTHPIECE 6MM #141161600704
Sent Date: 02-Mar-14 12:48:21 GMT

Dear weinermusic,

You got it back over a week ago.
Refund me.
I want nothing more to do with you.

- saphieb23

jerry12x

Thrugelmir wrote: »

Parcels are normally held in the sorting office for some days before being returned. Unless the shipment is declined so will be returned straight away.

That day I had an email from the Royal mail.

Dear Customer, Royal Mail has received your item from CITIPOST LIMITED (No: FJ815831275GB) at Bolton North DO Delivery Office. Your item is now ready for delivery and we will attempt to deliver it today

We were unable to deliver item FJ815831275GB as the addressee has gone away. We returned the item to sender on the 2014-02-14.

I rang the sorting office asking if I could go and pick it up.
They said No. It has already been returned.

Thrugelmir

jerry12x wrote: »

We were unable to deliver item FJ815831275GB as the addressee has gone away. We returned the item to sender on the 2014-02-14.

Thats what I said would be the case,

Your fault that the address in the system was wrong.

jerry12x

With all due respect...
Have you tried to remove old addresses.
An ebay guy talked me through it.
I would never have worked out how to do it myself.
Which asks a question.

Why is it so difficult to remove an old address?

Does anyone here know how to do it?

Notice I said ebay.
I had worked out how to do paypal and that was spot on.
Some say they post to the paypal address.
They didn't.

jerry12x

ebay are becoming a very dangerous law onto themselves.
They need to be taken in hand before there is no control over them.
They will buy people all too easily.
Money talks.

Do you disagree?