ebay blatently stole my money

soolin

Thrugelmir wrote: »

Close the Ebay case.

I know it is immaterial to this that but never ever close a case once opened. No further case can be opened and the complainant would have no further recourse through eBay or PayPal.

matttye

What's the "Global shipping thing" - is that a shipping carrier like Royal Mail, FedEx, UPS, etc.?

A lot of people will only ship to the registered PayPal/eBay address. My understanding is that the seller is only covered for shipping to the PayPal address. It's therefore understandable why they might have shipped to that address.

If the seller shipped to your registered address, but you no longer live there, then it would be unfair for the seller to refund you when they have not yet received back the item. Clearly the item has been sent back but is still 'in transit with destination carrier.'

techspec

jerry12x wrote: »

What's a Board Guide?

Post below yours - Soolin.

She also moonlights working for Ebay - so may be able to explain in Ebay speak why your the first buyer in history to lose a case - they normally screw the seller.

P.s she doesn't really work for Ebay - she's just their biggest fan

jerry12x

I think the reason is, they are desperate to make the global shipping policy work.
You need to learn about that.
I bought an item for $99.
Shipping was $6.50
They then took an exorbitant $32.50 to pay our customs.
That also means nothing cheap from china any more if they are in the global shipping which ebay would like to force all sellers into.

What I have had is an email from the last ebay member I spoke to.
It was very brief.

Subject: White glove request saphieb23 SR# 1-22887963073

Approved Regards, Stuart

That is just from the sale of the item, I don't know about the other $40 yet.
I have not had any refund yet.
Anyone know what a White glove request is?

https://www.paypal.com/uk/webapps/mpp/gsp#separate-payment

jerry12x

What I have had is an email from the last ebay member I spoke to.

Sorry, that should have read ebay customer service person, not ebay member.

jerry12x

Thank you for contacting PayPal.

It appears that the dispute you’re referring to was opened through eBay. As a result, we’re unable to take any action for you regarding this dispute and recommend that you contact eBay to resolve this issue. Please visit https://www.eBay.com and click on Contact Us at the bottom of the page under "About eBay."

Please let us know if you require any further assistance.

Yours sincerely,

PayPal

Copyright © 1999-2014 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Soci!t! en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349



From: zzzzzzzzzzz@xxxxxx
Sent: Thursday, March ##, #### #:##:## PM (-##:##)
To: webform@paypal.co.uk
Subject: RE: Fileacomplaint (ID: C###-L###-T#####-S###-W######) (KMM57925313V12886L0KM) :ppEU

Please read what I have put. Your reply comes nowhere close.

matttye

Please correct me if I'm wrong on any part of this....

- your eBay/PayPal address was out of date
- you messaged the seller asking them to ship to another address
- the seller (or global shipping) shipped to your old address
- the item was delivered, but sent back and hasn't arrived back with the seller yet

If all of the above is correct, it's difficult to see how you'd be entitled to a refund until such time as the item is back with the seller. Neither they not eBay appear to have done anything wrong, so it would be unfair to refund you for an item lost in transit when the mistake was yours.

matttye

londonwristwear wrote: »

Have you tried going through ebay.com and using their live chat? Haven't experienced something like this before. You'd think if the seller received it back they would do the right thing and refund you.

The seller hasn't received it back.

Sinhanada

I've had a dispute with PayPal and Ebay before and it wasn't easy to resolve.

I'd suggest the following:

Have you kept in contact with the seller? Have they received the item back as yet? If not wait until they do and ask for them to ship it to your correct address.

You also need to ensure that your contact details are kept up to date. Generally speaking they will only ship to the registered billing address as this helps to reduce fraud - a safety net I'm happy to adhere to.

matttye

londonwristwear wrote: »

Sorry I must be getting confused from previous posts. Some say it was delivered back to seller but now im confused.

Unless I'm getting it wrong myself, but the last part of the tracking info says:

"In Transit with Destination Carrier"

I would think it would say "delivered" if it had arrived back.