ebay bag.... Used condition but described as perfect?

notanewuser

Flyonthewall wrote: »

Ebay have always refunded the original item cost plus original postage costs back when an item is returned. Only thing they don't refund is the return postage costs. A good seller would refund the whole amount, why should the buyer be out of pocket for all postage costs?

I know you can't open an ebay case when a Paypal case is open but I missed where it said Paypal claim.

A good seller wouldn't describe a well used bag as "in perfect condition".

Flyonthewall

notanewuser wrote: »

Makes no difference. Unless something has changed recently eBay doesn't require the seller to refund any postage costs, hence there isn't always much point in disputing for low price items because you end up out of pocket for postage x2.

It's not fair, but that's how it is. I did say I wouldn't normally advise anybody do INR when they have the item - and I've never done it myself - but in this case it's the only way the OP won't lose out. (Except now she's opened a case and messaged the seller so that won't work.)

Ebay couldn't care less if the issue is resolved by a seller offering to only refund the item cost and the buyer accepting it. If you escalate the ebay case then ebay will always refund all original costs (item+postage) upon return. I don't know about Paypal, never opened a case through them, but that's how it is for ebay.

Ebay/Paypal cannot force sellers to pay return postage costs but by law business sellers should.

notanewuser

Flyonthewall wrote: »

Ebay couldn't care less if the issue is resolved by a seller offering to only refund the item cost and the buyer accepting it. If you escalate the ebay case then ebay will always refund all original costs (item+postage) upon return. I don't know about Paypal, never opened a case through them, but that's how it is for ebay.

Ebay/Paypal cannot force sellers to pay return postage costs but by law business sellers should.

No, that's not what the law says at all.

Under DSRs sellers must refund postage costs paid to them by the buyer, but as long as their T+C's state that the buyer is responsible for return postage costs its absolutely fine.

I've never had eBay refund any postage costs on the occasions that I've raised an item not as described dispute.

Flyonthewall

notanewuser wrote: »

A good seller wouldn't describe a well used bag as "in perfect condition".

True. Still, a case is a chance for them to redeem themselves by offering to refund the whole amount.

It's always possible the seller originally made a mistake rather than just being a bad seller - two of the same bag; one used rarely and in excellent condition and the other used often and not so good. Probably not the case but just a thought.

Flyonthewall

notanewuser wrote: »

No, that's not what the law says at all.

Under DSRs sellers must refund postage costs paid to them by the buyer, but as long as their T+C's state that the buyer is responsible for return postage costs its absolutely fine.

I've never had eBay refund any postage costs on the occasions that I've raised an item not as described dispute.

You look at many threads on here and they'll say that business sellers should pay return postage by law. Either way, if they are a business and haven't stated that in the T&Cs then by law they should.

I have always been refunded the entire amount.

You said yourself that under DSRs sellers must refund postage costs paid to them. That is something ebay can enforce too when the case is escalated.

callmechar

Sellers response was clear. She says it was used so I shouldn't expect it to be clean and free from marks. So I should, in her view not moan. The bag was described as perfect which it clearly isn't.

Flyonthewall

callmechar wrote: »

Sellers response was clear. She says it was used so I shouldn't expect it to be clean and free from marks. So I should, in her view not moan. The bag was described as perfect which it clearly isn't.

Ebay descriptions are there for a reason, to describe the exact condition. Used can vary greatly. Used doesn't mean that it has to be unclean or scratched or marked, plenty of people have used items that are in mint/perfect condition. Why did she state perfect condition if used to her means the opposite (and obviously it's not the case)?

I do wonder what some people are thinking when they selling things...although I get the feeling they're probably not thinking lol.

notanewuser

Flyonthewall wrote: »

You said yourself that under DSRs sellers must refund postage costs paid to them. That is something ebay can enforce too when the case is escalated.

Only business sellers.

Flyonthewall

notanewuser wrote: »

Only business sellers.

I know. I've only mentioned business sellers regarding that and I knew you meant busines sellers regarding that but you're the one that didn't mention business sellers before...

notanewuser

Flyonthewall wrote: »

I know. I've only mentioned business sellers regarding that and I knew you meant busines sellers regarding that but you're the one that didn't mention business sellers before...

Apologies, I didn't find your posts clear about business v private sellers at all.