ebay bag.... Used condition but described as perfect?

soolin

callmechar wrote: »

I did not want to lie and say it was not received. I may just keep it or accept a partial refund?

Thank you for not making dishonest claims, the moment we all start justifying false INR claims is the day none of us will be able to afford to send without tracking.

callmechar wrote: »

Silly woman just responded saying it costs much more new and was listed as "used" - I am going to give her negative feedback

Feedback should be left at very end of transaction, don't be in any hurry to do it yet.

callmechar

OK will not leave feedback yet, thanks!

Flyonthewall

callmechar wrote: »

Silly woman just responded saying it costs much more new and was listed as "used" - yes used but in "perfect condition," I am going to give her negative feedback

She said "The condition was marked as "used". If you don't want it you need to post it back and you only will get the refund for the price of the bag. They originally cost very much when new. "

soolin wrote: »

Thank you for not making dishonest claims, the moment we all start justifying false INR claims is the day none of us will be able to afford to send without tracking.

Feedback should be left at very end of transaction, don't be in any hurry to do it yet.

^This.

Plus the seller should refund the original costs. That includes the price of the bag and the original postage costs. If they refuse to then escalate the case. Ebay will refund you in full upon return and the seller will get a black mark against their name. It's not right that you should be out of pocket for postage to you and return.

notanewuser

Flyonthewall wrote: »

^This.

Plus the seller should refund the original costs. That includes the price of the bad and the original postage costs. If they refuse to then escalate the case. Ebay will refund you in full upon return and the seller will get a black mark against their name. It's not right that you should be out of pocket for postage to you and return.

Since when?

She's only going to get the cost of the bag back. Plus she's disputing via PayPal, so can't open an eBay case.

callmechar

I don't get the difference in disputing via ebay or Paypal? Which is better?

Flyonthewall

notanewuser wrote: »

Since when?

She's only going to get the cost of the bag back. Plus she's disputing via PayPal, so can't open an eBay case.

Ebay have always refunded the original item cost plus original postage costs back when an item is returned. Only thing they don't refund is the return postage costs. A good seller would refund the whole amount, why should the buyer be out of pocket for all postage costs?

I know you can't open an ebay case when a Paypal case is open but I missed where it said Paypal claim.

callmechar

Should I close the paypal claim and open an ebay claim?

Flyonthewall

callmechar wrote: »

I don't get the difference in disputing via ebay or Paypal? Which is better?

Well personally I always go through ebay as that's where I bought the item from and ebay can sometimes be helpful and provide a postage label for returns. I always thought both allowed you to get a full refund though (item+original postage) but if it's like what notanewuser said and you only get item costs back then ebay would be the better choice, otherwise not really much difference that I know of.

Flyonthewall

callmechar wrote: »

Should I close the paypal claim and open an ebay claim?

No. I'm sure you can only open one case for a transaction.

notanewuser

Makes no difference. Unless something has changed recently eBay doesn't require the seller to refund any postage costs, hence there isn't always much point in disputing for low price items because you end up out of pocket for postage x2.

It's not fair, but that's how it is. I did say I wouldn't normally advise anybody do INR when they have the item - and I've never done it myself - but in this case it's the only way the OP won't lose out. (Except now she's opened a case and messaged the seller so that won't work.)