phones4u selling contracts to minors. (and Orange)

Ash_McCloud

mtwiscool wrote: »

before orange stopped responding they said they wanted my grandad to pay for the handset witch is illegal as he's not part of the contract.

Illegal? Which law was broken when they asked your Grandad that question?

[Deleted User]

mtwiscool wrote: »

our debit card was in the correct age so was her bank account both say 16 years old.

As others keep saying a person's age is not passed on to anyone from the banking system, if your sister lied on her application then it's her at fault and not anyone else

Anoneemoose

mtwiscool wrote: »

That 24 hour thing has passed with no phone call from Ee

There is no such way of raising an 'urgent' fraud case. The cases are all sent the same way and is usually 24 hours after the fraud team look at it before you get a response. As the queries are sent to a general inbox, the get dealt with in chronological order. They don't work on the weekends AFAIK.

How come the Orange advisors are discussing this with you? Has you yr sister given you permission? I ask because although she can't be held liable under 18, DPA is still relevant!

grumbler

Anoneemoose wrote: »

...Orange are not to blame and neither are phones for you (unless it was done in store and they didn't check id)....

P4U are. They failed to check the ID properly before selling a contract. If they couldn't verify the age by the available means they should have taken extra steps to do this.

grumbler

Ash_McCloud wrote: »

Illegal? Which law was broken when they asked your Grandad that question?

It wasn't a question. And yes, it was illegal to demand money from a person that wasn't a part of the contract, not to mention the fact that the contract was legally void.

Anoneemoose

grumbler wrote: »

P4U are. They failed to check the ID properly before selling a contract. If they couldn't verify the age by the available means they should have taken extra steps to do this.

Not sure why you posted this as I have put the exact same thing. Also, if done online and a credit check passed, they would not need to do any further.

Anoneemoose

grumbler wrote: »

It wasn't a question. And yes, it was illegal to demand money from a person that wasn't a part of the contract, not to mention the fact that the contract was legally void.

I think you'll find they didn't demand money for the contract. So wind your neck in. In circumstances like this, if the account holder is under age, they can't be held liable but they ASK if someone wants to take it over. If they don't, then the contract is cancelled.

With a fraud marker on the person whose fault it is' credit file.

Also, OP mentions her Grandad being asked to pay for the handset - they're either confusing it with Orange asking if her Grandad wants to take over the contract or they're talking rubbish.

Orange didn't sell the handset afterall.

d123

grumbler wrote: »

It wasn't a question. And yes, it was illegal to demand money from a person that wasn't a part of the contract, not to mention the fact that the contract was legally void.

From memory, they don't "verify" ID, the customer is asked for age and D.O.B and signs to acknowledge all details are correct. The proofs required don't have to show age either, it's normally one for ID (bank card would do) and one for address (separate bank account statement, utility bill etc).

If those types of proofs are shown, it's up to the customer to be honest.

grumbler

Are you saying that it's OK to refuse contracts to people with rubbish credit history while routinely selling void contracts to under-aged people with no credit history at all?

d123

grumbler wrote: »

Are you saying that it's OK to refuse contracts to people with rubbish credit history while routinely selling void contracts to under-aged people with no credit history at all?

Not at all, I'm saying the fault lies with the person who gave false details and signed to say they were correct.

Checking of age isn't specifically done on a credit contract for a phone, it is possible to supply proofs which don't show the age of the customer.

An official government ID card would probably be the only way to prevent this sort of issue.