phones4u selling contracts to minors. (and Orange)

[Deleted User]

Jon_01 wrote: »

There's no cross check with the dob from the info entered to get the acc open and the one the bank holds (due to dpa).

Get the phone and lock it away. Either p4u or Orange are going to want it back at some point (or it'll be theft as well).
I'd think someone from the Orange fraud team will be in contact after they've run an investigation on this.

the biggest issue is that phones4u and orange keep blaming each other.

Jon_01

If she got the phone from p4u it's their phone. I don't know if they have a fraud team but I know Orange do and, I would think, it would be them that would take the lead in getting this sorted out. At least providing that it's been alerted to them by the front line staff? They should have passed the info on as soon as they became aware of the problem.

[Deleted User]

Jon_01 wrote: »

If she got the phone from p4u it's their phone. I don't know if they have a fraud team but I know Orange do and, I would think, it would be them that would take the lead in getting this sorted out. At least providing that it's been alerted to them by the front line staff? They should have passed the info on as soon as they became aware of the problem.

what happened it became a blame game between orange and phones4u.

are they any staff from theys compneys on here.

Silk

mtwiscool wrote: »

what happened it became a blame game between orange and phones4u.

are they any staff from theys compneys on here.

No there are no reps on here.

The blame rests on your sister, whilst a mistake may have been made in th process the fault is due to your sister's act of fraud by giving false details.

It would be best to avoid any action by Orange or P4You to recover the account as it may end up with a prosecution by them against your sister and may result in future credit ratings being trashed for the next 6 years.

The phone could always be sold towards the cost of the contract

[Deleted User]

Silk wrote: »

No there are no reps on here.

The blame rests on your sister, whilst a mistake may have been made in th process the fault is due to your sister's act of fraud by giving false details.

It would be best to avoid any action by Orange or P4You to recover the account as it may end up with a prosecution by them against your sister and may result in future credit ratings being trashed for the next 6 years.

The phone could always be sold towards the cost of the contract

i want her to learn

MrSilk

End of the day, your sister committed fraud, and if you are that serious about getting this sorted, You need to call the police and report it.

Orange shall more than likely close the account and pursue a debt for the remainder of the contract, or leave it running.

[Deleted User]

Update:
Orange have opened a fraud case priority: urgent.
and told me i will get a call within 24 hours.

MrSilk

That's fantastic, keep us updated

Anoneemoose

I agree with the others who say the blames lies with your sister. Orange are not to blame and neither are phones for you (unless it was done in store and they didn't check id).

I used to work for Orange and had a case like this where the account holder's mum totally kicked off at us for allowing this to happen...she was completely oblivous to the fact her daughter had committed fraud! And she was nearly 18 when she took the contact so had no 'didn't know what i was doing excuse'.

In these circumstances, I believe Orange will investigate the agreement and offer the option of someone else taking over the account (your grandad). Otherwise the account will be closed, as she cannot be held liable until over 18. If this is the case, a fraud marker will (probably) be put on her credit records - basically alerting people to the fact that she has committed fraud. This is how it used to work when i was an employee anyway.

[Deleted User]

MrSilk wrote: »

That's fantastic, keep us updated

orange ware a pain to deal with
st least the person at the switchboard(yes a real person) was polite.

the first customer service person hanged up.

the second one only sent the email after i told her the laws in relation to fraud checks you need to do in the UK as a telecoms compney.