phones4u selling contracts to minors. (and Orange)

MrSilk

mtwiscool wrote: »

orange ware a pain to deal with
st least the person at the switchboard(yes a real person) was polite.

the first customer service person hanged up.

the second one only sent the email after i told her the laws in relation to fraud checks you need to do in the UK as a telecoms compney.

Orange did nothing wrong,they didn't force your sister to take out the contract.

[Deleted User]

MrSilk wrote: »

Orange did nothing wrong,they didn't force your sister to take out the contract.

apart from lack of checks.

Anoneemoose

mtwiscool wrote: »

apart from lack of checks.

What checks are you referring to? They will have done a credit check using the information provided by your sister. This is then cross referenced with cra's and electoral role info amongst other things. It is an automated system and not 100% fool proof!

[Deleted User]

Anoneemoose wrote: »

What checks are you referring to? They will have done a credit check using the information provided by your sister. This is then cross referenced with cra's and electoral role info amongst other things. It is an automated system and not 100% fool proof!

our debit card was in the correct age so was her bank account both say 16 years old.

Anoneemoose

mtwiscool wrote: »

our debit card was in the correct age so was her bank account both say 16 years old.

But an automated system wouldn't see that!

[Deleted User]

Anoneemoose wrote: »

I agree with the others who say the blames lies with your sister. Orange are not to blame and neither are phones for you (unless it was done in store and they didn't check id).

I used to work for Orange and had a case like this where the account holder's mum totally kicked off at us for allowing this to happen...she was completely oblivous to the fact her daughter had committed fraud! And she was nearly 18 when she took the contact so had no 'didn't know what i was doing excuse'.

In these circumstances, I believe Orange will investigate the agreement and offer the option of someone else taking over the account (your grandad). Otherwise the account will be closed, as she cannot be held liable until over 18. If this is the case, a fraud marker will (probably) be put on her credit records - basically alerting people to the fact that she has committed fraud. This is how it used to work when i was an employee anyway.

this is exstanly what me and my grandad want.

Anoneemoose

mtwiscool wrote: »

this is exstanly what me and my grandad want.

And that is what will happen. They may request proof of her actual date of birth before closing the account though. And the fly in the ointment might be that she has a fraud marker on her credit file in future.

[Deleted User]

Anoneemoose wrote: »

And that is what will happen. They may request proof of her actual date of birth before closing the account though. And the fly in the ointment might be that she has a fraud marker on her credit file in future.

if it makes her learn her lesson so be it.

gjchester

mtwiscool wrote: »

orange ware a pain to deal with
st least the person at the switchboard(yes a real person) was polite..

Phones 4 U were the ones who sold the contract and are supposed to do any checks, not sure why you are holding Orange to blame. Orange are not to blame here.

mtwiscool wrote: »

this is exstanly what me and my grandad want. ..

Be careful what you wish for.


Fraud markers may lead to a lack of student loan if she wants to go to further education, in ability to get any credit (even utility companies they may want a PAYG meter) or possible failure to get a job if the prospective employer does a background check.


I understand the sentiment but you may be creating a huge headache for her, and no doubt you will have to help out at times.

[Deleted User]

That 24 hour thing has passed with no phone call from Ee