EE.T-Mob.Orange. Change T&C From 26th March 2014

SimonD316

Dils47 wrote: »

@SimonD316 who was your adjudicator

It was Justine Mensa-Bonsu

Lifes_Grand_Plan

Well done to everyone winning their cases, this has finally spurred me on to finally submitting my own case.

MASSIVE THANK YOU to Random Curve... anyone watching Game of Thrones at the moment will be familiar with Jamie Lannister - "The King Slayer".... well Random Curve is very much "The Mobile Network Slayer"..... lol.

sauceychoco

I've finally submitted my claim to Cisas today as well.

Big thanks to RC and everyone else who has contributed to this thread. Could not have done this without you all :beer:

RandomCurve

Sunnyhaze wrote: »

In their application pack it says the adjudicator can award more compensation than what you asked for if the company has been unreasonable and not treated you well.

Would there be any harm in asking EE for compensation after accepting the CISAS decision? Would probably get told to F off lol

There would be no harm -and no point either. You have seen from the responses to the letters what a nice bunch of people they are at EE - so your lol would be the response to expect!


You can also see (as per my warning after I read a whole adjudication) and subsequently Bannapilots ruling, CISAS are not there to help you, they are there to try and prevent things getting to the SCC. They will not award anything you have not asked for, as they won't even infer what is meant in your claim.

RandomCurve

markagm wrote: »

Spoke to Orange today, as I've not received a text or letter saying my terms were changing. My contract is from June 2013. She advised that terms have already changed and I have to agree to them. When I said she needed to give notice to change terms, she said that they would send out a text or letter giving me notice that my terms are going to change.
She told me that the terms don't actually change until May 24, even though at the beginning of the conversation she said they changed in March.

So because I never received notice that my terms were changing, can I cancel my contract, as I don't want to agree to the new terms???

She said that the new terms are better for the customer and I quote "under old terms, we could increase prices whenever and you couldn't do anything about it. Now if we increase prices above RPI you can now cancel, and we will be increasing prices every year in March by RPI".

Any thoughts people?!

Ask them to send you the text "read receipt" or to confirm the date their system sent you the follow-up letter - and some proof, if they can do neither than you have not received the change notification so when they do send you the notification you can follow this thread to get out of your contract.

RandomCurve

Bimmermad wrote: »

Sorry if this question sounds a bit ignorant but just wondering what does CISAS gain from this?? Dont mean to sound cynical but Could our cases possibly give them some sort of recognition or market advantage??? Extra funding???

They get paid the same regardless of the outcome - that is my understanding. However I would not be at all surprised if they got a bonus for each case the consumer loses.

RandomCurve

Sunnyhaze wrote: »

We really need names of the adjudicators and their decisions.

What happens when you lose your case? Because some people have own, it wouldn't seems fair to win and lose some at the same time, it just doesn't seem consistent.

I warned at the very beginning of the thread that only about 95% of customers won against T-Mobile last year - the adjudicators all come to different conclusions based on the same facts. It is WRONG that the actual "act" (change of T&Cs) is the same for all, but only those able to argue their case "correctly" are successful. The case is being judged not on the wrong that EE have done, but on how well you can prove what they have done - it is an absolute disgrace!


I will be showing you how to take this to the SCC (where you WILL WIN - I'll explain why later).

RandomCurve

baldyj wrote: »

.....

It's a shame you can't appeal the decision, but I'm sure for anyone who fails at CISAS Random Curve will don his cape once more and assist with SCC claims.

You better believe

jakethepeguk

so we have all used the same template and wording, some have had their decision, yet some of us still wait.
What are they playing at, surely if they reach the decision for one, provided the rest are the same, they should be mailing all the other people with the same outcome!
So who adjudicates the adjudicators !

RandomCurve

baldyj wrote: »

It'll be interesting to see if EE alter their defence in light of the CISAS cases they have lost so far.

I would be really surprised if they did - but if they do please post it here.