EE.T-Mob.Orange. Change T&C From 26th March 2014

Dils47

can we not take CISAS and Ofcom to court for failing to do anything useful

RandomCurve

andrewmp wrote: »

Is it possible to submit a new complaint with new info, after adjudication?

Good question - I don't know the answer, but if you can it wil cost EE dpuble and you should then win as you know what to include!!!


When EE send their defence they may well mention the standard "the claimant has not given any other statistic" - and that is when you can give it as and prove it by highlighting the price rise just announced!

RandomCurve

jakethepeguk wrote: »

so we have all used the same template and wording, some have had their decision, yet some of us still wait.
What are they playing at, surely if they reach the decision for one, provided the rest are the same, they should be mailing all the other people with the same outcome!
So who adjudicates the adjudicators !

Here is the problem - there is no appeals process in the adjudication service.
I know someone who LOST their case (a different matter) because the adjudicator judged the facts against the wrong version of EEs T&Cs even though EE and the person claiming had both sent the correct T&Cs - even in these circumstances CISAS refused to re judge the case.


CISAS say each case is judged by its own merits - what they mean is each case is judged on how well you can put a case together, and on the competence of the appointed adjudicator!.

RandomCurve

BananaPilot wrote: »

Shows what a load of crap the system in place is. He obviously knew all the facts, but because I didn't spell them out he was able to reject my claim.

Bananapilot - really sorry about the outcome.


The sickening thing (as highlighted I my posy #881) is that the adjudicators agree that under GC 9.6 Material Detriment means - "not off benefit or Neutral to you" and concede that there has been detriment - you should win right there! But they then go on to assess if the detriment is "Material" - which is irrelevant as they have already concluded the meaning of Material detriment.


The above is why you will win in the SCC, the only down side is that you can't get compensation - only costs. I'll post later how to make a claim - it is really simple and you have all the documents you need already.
In the meantime follow the price rise forum.

diamonds

Dils47 wrote: »

can we not take CISAS and Ofcom to court for failing to do anything useful

Yes, no ADR should replace or try to replace the 2002 EU Directive. Ofcom should be enforcing our rights en-masse.


Failing us since 2002.

muse213

Hey guys,

Got the letter saying that my monthly plan is increasing like the other people, how would I be able to get out of the contract as I have experienced this last year, after taking out a £45 contract 2 years ago. It will be over £48 now, and with me going to uni i will not be able to afford it, can anyone advise me on what to do?

RandomCurve

muse213 wrote: »

Hey guys,

Got the letter saying that my monthly plan is increasing like the other people, how would I be able to get out of the contract as I have experienced this last year, after taking out a £45 contract 2 years ago. It will be over £48 now, and with me going to uni i will not be able to afford it, can anyone advise me on what to do?

https://forums.moneysavingexpert.com/discussion/4818999


See post #80 at the bottom of the page

muse213

Have emailed as advised, will inform you guys when I get a reply (if I get one that is)

Carping_mad

Hi everyone looking for some help??
Last year i started three new phone contracts with orange/ee one for myself,my wife and my daughter,and then another one in january 2014 for my son...am i affected in all this??Can i make a claim on these accounts as they are all in my name???

Hope you can answer questions
Many thanks CM.

oxfordmark

The more I think and read about what EE have done makes me want to leave NOW.

I think PAYG with add ons is best. Not tied into a contract and can move around if needed. The unit problem is if you can't afford a £400 out right.