EE.T-Mob.Orange. Change T&C From 26th March 2014

sshariff

I too called up cisas today and they stated that a deadlock reference is not necessary as long as the provider has clearly mentioned that they won't enter into any further discussion regarding this matter.

I have been advised to raise an online application with them attaching the communication where EE has stated that it is their final position and they won't be entering any further discussions (i.e. their 2nd email response) and then they will take it from there.

Over to our friend RandomCurve to create one of his master pieces!

Wallace231

Hi

I am still waiting on the 3rd email from ee sent to them on the 15/02..

Can you guys update me and maybe put down a link (CISAS) where i can raise an online application with them attaching the communication where EE has stated that it is their final position and they won't be entering any further discussions (i.e. their 2nd email response) and then they will take it from there.

Thank you

RandomCurve

shafeeq wrote: »

I am thinking emailing EE and saying I contacted CISAS and can they give me a deadlock letter and a reference number. Do you think this is a good idea?


Shafeeq

Yes, but only after you have received a response to email 4 at post #168.

RandomCurve

Nodding_Donkey wrote: »

I had already fired off the reply to their third email, should I wait for another reply before before filling in the CISAS application?

I would wait - I'll explain why later

RandomCurve

Mr_Uddin wrote: »

I sent all 3 emails and still awaiting a response for the 3rd,

Quick question, my contract is an additional line on my wife's current contract. Do i need to send emails for both accounts separately or will one email cover it for both. I noticed that I put down only one of the numbers in the first email.

I'm not sure how the second line think works - did you get separate texts? If so you will probably need 2 separate cancellation requests.


Either way I'd make it clear to EE that you are requesting a penalty free cancelation for both.

RandomCurve

andrewmp wrote: »

Got this back

I am sorry you remain unhappy with my response.



As a company EE does not accept there has been any material detriment due to the recent proposed change in its terms and conditions. Under these circumstances any request from its customers to be released from contract without penalty will be declined. Any customer wishing to cancel their contract may do so by providing the relevant 30 days notice period required but they will be held liable for any early termination fee.



The company, EE, have fully complied with the General Conditions set out under Ofcom regulations and as the previous emails and this one sets out fully the final position EE has taken in the matter no further discussion will be entered into with regard to this matter.

Wehre do I go from here?

Was this a response to email 3 or 4?

RandomCurve

As per the pre-amble to my post at #168 I think we should wait until a response is received from email 4 before going to CISAS, as it will improve our position.


If EE have not responded to email 4 by next weekend then we should go to CISAS then as it would be further evidence of EE not engaging with a reasonable request for information.


Below is the link to CISAS:
http://www.cisas.org.uk/


In the meantime you need to encourage as many people as possible to send email 1 as there is less than 2 weeks before the deadline runs out.

DON'T DELAY
CANCEL TODAY

Tigerrock

Hi. Another disgruntled customer seeking a contract termination.

I sent the first email to EE two weeks ago but im yet to receive a single reply. Resent email and posted out a letter aswell and again no response. Had to ring them up and they've refused to offer a deadlock reference point blank which is absurd, but expected. Ended up calling CISAS who ill be going through to present my case. I'm not entirely sure what my options are at the moment but hopefully a successful resolution will be in the offing. Thanks Randomcurve for the templates and helpful info.

sshariff

I just got a response to the 4th email I sent EE and guess what - It is the exact same response to my 2nd email which has already been posted on this forum by other members! I think that they have gone mad and probably they have been instructed to simply send out the below email as a standard response specifying their final position.

One thing that I noticed is that for every response the case number keeps changing - have others noticed the same? Probably they are simply copying and pasting earlier responses to everyone emailing on this very subject irrespective of the sequence of the email that we sent out! Absolutely pathetic!

Below is the response.

Case Reference: xxxx
Account Number: xxxx

Dear Mr xxxx,

Thank you for response with regard to the recent notification in the change of the Terms and Conditions of your agreement.

Please be advised the Universal Service Directive 2003/22/EC you refer to is implemented in the UK through the Telecommunications Act 2003 and via Ofcom's General Conditions. Under General Condition GC9.6 a customer has the right to cancel its contract without paying a cancellation charge but only where the change is likely to be to the customer's material detriment. The notice we have issued to our customers is not a notice whereby the change is of material detriment, as such there is no entitlement for customers to cancel their contract without charge.

This is the companies final position and it refers the right not to enter into any further discussion with regard to this matter.

Yours sincerely

Executive Office,EE

Sunnyhaze

sshariff wrote: »

I just got a response to the 4th email I sent EE and guess what - It is the exact same response to my 2nd email which has already been posted on this forum by other members! I think that they have gone mad and probably they have been instructed to simply send out the below email as a standard response specifying their final position.

One thing that I noticed is that for every response the case number keeps changing - have others noticed the same? Probably they are simply copying and pasting earlier responses to everyone emailing on this very subject irrespective of the sequence of the email that we sent out! Absolutely pathetic!

Below is the response.

Case Reference: xxxx
Account Number: xxxx

Dear Mr xxxx,

Thank you for response with regard to the recent notification in the change of the Terms and Conditions of your agreement.

Please be advised the Universal Service Directive 2003/22/EC you refer to is implemented in the UK through the Telecommunications Act 2003 and via Ofcom's General Conditions. Under General Condition GC9.6 a customer has the right to cancel its contract without paying a cancellation charge but only where the change is likely to be to the customer's material detriment. The notice we have issued to our customers is not a notice whereby the change is of material detriment, as such there is no entitlement for customers to cancel their contract without charge.

This is the companies final position and it refers the right not to enter into any further discussion with regard to this matter.

Yours sincerely

Executive Office,EE

I got that today too. Kind of happy really as I spoke to CISAS yesterday and told them that EE were not responding to any of my emails, CISAS said they would send a pack out to me which would explain the next steps.

Haven't received the pack yet, but surprise surprise, I get a response from EE who say this is their final position which I think can be taken as deadlock.

I wonder though, do I or all of us take it as a deadlock and file it all with CISAS? Or is there more emails that I or we need to send EE?