EE.T-Mob.Orange. Change T&C From 26th March 2014

Dils47

Sent of response to EE post #116 3rd E-Mail to them on the 16/02/2014 got a read receipt same day from Mr Swantee and Executive office.

Still have not heard anything back from that email, should I resend.

One other thing I think we all should be sending the notice to cancel contract in writing to EE as per the terms and conditions.

9.6 Unless otherwise stated in this Agreement, any notices from You to Us must be sent to: EE Ltd, Trident Place,
Mosquito Way, Hatfield, Hertfordshire, AL10 9BW.

I sent the first e-mail request in writing to them on 10/02/2014 by recorded delivery, they received on the 11/02/2014

hammersfaniow

I sent the first email on the 13th Feb with no reply, sent another email today and have yet to hear anything back.

shafeeq

Reply to my second email. On the reply I send. Do the date I refer back to is it the first email I sent or to the second.

Thank you


Please be advised the Universal Service Directive 2003/22/EC you refer to is implemented in the UK through the Telecommunications Act 2003 and via Ofcom's General Conditions. !Under General Condition GC9.6 a customer has the right to cancel its contract without paying a cancellation charge but only where the change is likely to be to the customer's material detriment. !The notice we have issued to our customers is not a notice whereby the change is of material detriment, as such there is no entitlement for customers to cancel their contract without charge.

This is the companies final position and it refers the right not to enter into any further discussion with regard to this matter. just had a reply to my second email. The reply I send do I write the date for my first email or to the second one I sentm thank you.

Shafeeq

RandomCurve

I decided to call CISAS today to get their view of EEs behaviour. They confirmed that a change in T&Cs which I feel is of Material Detriment to me, whilst EE believe it is not is exactly the type of case they should be dealing with and EE should be issuing deadlock references - are you reading this EE spies?


I was a little rushed for time and my connection was not good, but CISAS are sending me a letter, they also gave me a reference number (I'm not sure if it was deadlock reference or not). I'll clarify the next steps once I get the letter, but if I understood correctly this means either

1. I can now write to EE informing them that they have to issue a deadlock reference and enclose a copy of the letter CISAS are sending me OR
2. I write to EE informing them that CISAS have issued a deadlock reference!

I suggest you all call CISAS, you just need to confirm which phone company you are with and then explain they have changed the T&Cs and you think it s of material detriment to you but EE are refusing to issue a deadlock reference.
They will then take your name and address and send you the letter.


The number is 020-7520-3827 (so free from your inclusive minutes) and it is option "0" to talk to someone.

rachx21

Sorry if I seem dumb but what is a deadlock reference? Just want to be sure on what im asking for before i make the call

sshariff

RandomCurve wrote: »

I decided to call CISAS today to get their view of EEs behaviour. They confirmed that a change in T&Cs which I feel is of Material Detriment to me, whilst EE believe it is not is exactly the type of case they should be dealing with and EE should be issuing deadlock references - are reading this EE spies?


I was a little rushed for time and my connection was not good, but CISAS are sending me a letter, they also gave me a reference number (I'm not sure if it was deadlock reference or not). I'll clarify the next steps once I get the letter, but if I understood correctly this means either

1. I can now write to EE informing them that they have to issue a deadlock reference and enclose a copy of the letter CISAS are sending me OR
2. I write to EE informing them that CISAS have issued a deadlock reference!

I suggest you all call CISAS, you just need to confirm which phone company you are with and then explain they have changed the T&Cs and you think it s of material detriment to you but EE are refusing to issue a deadlock reference.
They will then take your name and address and send you the letter.


The number is 020-7520-3827 (so free from your inclusive minutes) and it is option "0" to talk to someone.

Hi RandomCurve,

Can't we simply use EE's response that "they will not enter any further discussion regarding this matter" as a basis to raise an application with cisas? Or alternatively ask EE to issue a deadlock reference to which they will almost certainly decline and then use this as a reference to raise a case with cisas?

Thanks

RandomCurve

rachx21 wrote: »

Sorry if I seem dumb but what is a deadlock reference? Just want to be sure on what im asking for before i make the call

There are 2 routes to take a case to CISAS. The official route is that if you and your provider can not reach agreement (e.g. in this case you both disagree as to what is Material detriment) then your provider is supposed to give you a deadlock reference so that you can take the case to CISAS - with out the reference you cannot take the case to CISAS immediately.


If the provider refuses to issue a deadlock reference then you have to wait 8 weeks from the date of your first contact with the provider to take this to CISAS. Of Course EE hope that in 8 weeks time you would have forgotten all about this and so by not issuing a deadlock reference they can limit the number of consumers who will pursue a case.


It seems (after my call to CISAS) that there is a 3rd route - if it is as clear cut as this dispute - i.e. you have opposing views and the argument is one which CISAS can deal with then EE CAN NOT withhold giving you a deadlock reference.


Some say that if you receive a letter from EE saying they will not discuss the case, or it is closed then that can also act as a deadlock "reference", but the trouble with that route is that it seems to be a bit hit and miss if CISAS except that as deadlock or not.

RandomCurve

sshariff wrote: »

Hi RandomCurve,

Can't we simply use EE's response that "they will not enter any further discussion regarding this matter" as a basis to raise an application with cisas? Or alternatively ask EE to issue a deadlock reference to which they will almost certainly decline and then use this as a reference to raise a case with cisas?

Thanks

Yes you can try that route too. but by alerting CISAS up front that EE are not complying with the rules by issuing a deadlock reference when they clearly should I am hoping it will strength your case for compensation. In previous dealings I have had with EE where they have refused to issue a deadlock letter they have "wriggled out" of the compensation (for that part anyway) by claiming it was an isolated incident and an isolated error on their part. By contacting CISAS upfront I am hoping it puts EE on the back foot.

jakethepeguk

RandomCurve wrote: »

By contacting CISAS upfront I am hoping it puts EE on the back foot.

this is what I love about the www, power to the people ;p

shafeeq

Hi


I Called CISAS this morning, they wanted to know how long I communicated with them. I was told have to get a deadlock letter and reference. I said last communication from EE was it's end of matter.


Then I was told that they will send me an application form. They didn't ask for my telephone number.


I am thinking emailing EE and saying I contacted CISAS and can they give me a deadlock letter and a reference number. Do you think this is a good idea?


Shafeeq

RandomCurve wrote: »

I decided to call CISAS today to get their view of EEs behaviour. They confirmed that a change in T&Cs which I feel is of Material Detriment to me, whilst EE believe it is not is exactly the type of case they should be dealing with and EE should be issuing deadlock references - are you reading this EE spies?


I was a little rushed for time and my connection was not good, but CISAS are sending me a letter, they also gave me a reference number (I'm not sure if it was deadlock reference or not). I'll clarify the next steps once I get the letter, but if I understood correctly this means either

1. I can now write to EE informing them that they have to issue a deadlock reference and enclose a copy of the letter CISAS are sending me OR
2. I write to EE informing them that CISAS have issued a deadlock reference!

I suggest you all call CISAS, you just need to confirm which phone company you are with and then explain they have changed the T&Cs and you think it s of material detriment to you but EE are refusing to issue a deadlock reference.
They will then take your name and address and send you the letter.


The number is 020-7520-3827 (so free from your inclusive minutes) and it is option "0" to talk to someone.