EE.T-Mob.Orange. Change T&C From 26th March 2014

sshariff

50Twuncle wrote: »

I am still waiting for a response to an email sent 10 days ago - so I have to agree with you
Are you getting a message read response back ?
SwanatEE is going to regret messing with MSE'ers !!!

I just got the second response. Already replied back to EE with the 3rd email.

Mic2904

Resent my first email about 30 minutes ago and received a reply within minutes. Guess they set up an auto answer.

I replied with the pre written email by random curve for not calling 150. Lets see what happens, if not I might call up at the weekend.

shafeeq

I have had no response for my first email sent on 8th Feb. I just have sent another emailing with the copy of original stating it is not acceptable that I had no response and to agree to my request as stated on my original email


Shafeeq

shafeeq wrote: »

Hi

I sent the first email on Saturday 8th February. I had no response yet. Do I wait few days more before emailing again and stating I have had no response to the email.

Thanks
Shafeeq

Lifes_Grand_Plan

Just received a response to my first e-mail last night after a week, was an exact copy of what others received saying they weren't putting prices up, just clarifying things.... they didn't even remove the "FW:" from the subject line to hide the fact that they had just forwarded the response to someone else on to me with exactly the same content.

EDIT

Just fired the second e-mail straight back to them - thanks Random Curve, love the wording of it, very concise and direct.

GolfBravo

Sent my last email on Sunday, no reply yet.

But I'm not holding my breath, I guess it will eventually end up as a CISAS complaint or small claims on Monday.

baldyj

I signed up to t mobile in December (2013), so reading the original post in this thread it seems I am not affected, yet I have received the text from ee?!

Can anybody advise whether I should pursue this or not?

Thanks.

Lifes_Grand_Plan

baldyj wrote: »

I signed up to t mobile in December (2013), so reading the original post in this thread it seems I am not affected, yet I have received the text from ee?!

Can anybody advise whether I should pursue this or not?

Thanks.

It depends:

If you are not bothered about the change (either way) then don't pursue.

If you are bothered about the change then double check with them and get it in writing.

If you want to try and get out of your contract penalty free then don't bother checking and just send them the e-mails as if you are affected and see what happens.

andrewmp

Lifes_Grand_Plan wrote: »

Just received a response to my first e-mail last night after a week, was an exact copy of what others received saying they weren't putting prices up, just clarifying things.... they didn't even remove the "FW:" from the subject line to hide the fact that they had just forwarded the response to someone else on to me with exactly the same content.

EDIT

Just fired the second e-mail straight back to them - thanks Random Curve, love the wording of it, very concise and direct.

Same here, they're a bit shoddy I think! Hope we get out of our contracts. I've got two, one with 15 months to run and one with about 18!

sshariff

I have just noticed the cheeky EE manipulating it's terms and conditions online. This is what clause 4.3 actually is for Orange customers who had taken a contract before 31st Oct 2012.

" 4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; "

This is what they have sneakily modified clause 4.3.1 to only on their website only.

"4.3.1 we give you written notice to increase the Charges (as a percentage) by an amount
equal to or less than the percentage increase in the All Items Index of Retail Prices or
any other statistical measure of inflation published by any government body
authorised to publish measures of inflation from time to time, and published on a date
as close as reasonably possible before the date on which we send you written notice;"

I have the original terms and conditions document with me when I had taken out the contract. Clause 4.3.1 in my contract is not enforceable for a price rise in any court of law as it only specifies an old government body that does not exist today!

I think CISAS and then the small claims court will be the way for me (if the pro-provider cisas don't duly deal with it!)

Dudeface

Just got this last response after sending the emails about material detriment
am sorry you remain unhappy with my response.

As a company EE does not accept there has been any material detriment due to the recent proposed change in its terms and conditions. !Under these circumstances any request from its customers to be released from contract without penalty will be declined. !Any customer wishing to cancel their contract may do so by providing the relevant 30 days notice period required but they will be held liable for any early termination fee.

The company, EE, have fully complied with the General Conditions set out under Ofcom regulations and as the previous emails and this one sets out fully the final position EE has taken, no further discussion will be entered into with regard to this matter.

Whilst I understand this is not the outcome you were looking for, I trust I have clarified EE's position regarding this matter.

Looks like they think they can decide what it means!