EE.T-Mob.Orange. Change T&C From 26th March 2014

dazz7400

dazz7400 wrote: »

I'm ready to email CISAS with the evidence template.


However it says in the first paragraph that '[FONT=&quot]following notification of a change in terms and conditions notified to me by text'

I cant remember receiving this text and have no text on my phone.


What date can anyone suggest I use?

The date of which I received the letter from EE notifying the change?[/FONT]

Sorry to quote myself but is someone able to advise, as I have to send off the evidence email to CISAS tonight

Thank You

rachx21

Great to see more wins coming through just wondered after accepting the decision how long does it take for the pac code etc to be sent? Thank you

oxfordmark

Today was the deadline for my response to EEs defence which I sent back last Mon.

Lifes_Grand_Plan

Very excited to announced that I too won my case today. Full compensation, full backdated refund and an apology letter all to come my way.... hehehe.

sauceychoco

Can I ask those who have won, how long after an adjudicator was assigned did it take them to give you the result?

I was assigned Ms Alison Dablin on the 13th May. They said it could take up to 3 weeks but wanted to know if that was norm.

Jadams14

sauceychoco wrote: »

Can I ask those who have won, how long after an adjudicator was assigned did it take them to give you the result?

I was assigned Ms Alison Dablin on the 13th May. They said it could take up to 3 weeks but wanted to know if that was norm.

I was assigned on 13th May and had result today.

Nodding_Donkey

sshariff wrote: »

Hi,

EE have responded to my email about them debiting my bank account AFTER the final settlement had been done. As usual they fail to address my email at all and respond as below:



I have emailed them again (copied in Mr Swantee again) that they have failed to respond to my email at all which was about them debiting a further amount AFTER my final settlement. Lets see how it goes else more compensation will be coming out from EEs account!!!

Have you already notified CISAS they they have complied with the ruling?

sshariff

Nodding_Donkey wrote: »

Have you already notified CISAS they they have complied with the ruling?

No. We don't have to notify cisas. I am waiting for them to reply back to me; else will take this matter further.

matty538

rachx21 wrote: »

Great to see more wins coming through just wondered after accepting the decision how long does it take for the pac code etc to be sent? Thank you

So far Ive been waiting 14 days, but I have seen people where its taken 7 days, I guess they are getting busy.
I may leave it another week and then contact them to see whats going on.

esmith1234

I won! Even though I failed to upload Appendix 1 in my original case and had to send it after I'd received EE's defence!

Adjudicator: C A J Obolensky

Contract: Post October 2012, Orange

Awarded: £50 compensation, PAC code and unlocking code if possible, backdated cancellation to 14/02/14.

Thanks for all your help everyone, especially RC!