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EE.T-Mob.Orange. Change T&C From 26th March 2014

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  • sauceychoco
    sauceychoco Posts: 61 Forumite
    Thanks for all your help with this RC.

    I’ve finally received the defence from pre Oct 2012 Orange and using the templates from 703, 704 and 705 as my response to their defence.

    I saw that the paragraph numbering went out of sync from paragraph 6 as the original defence it was based on had 2 contracts while I only have 1.

    However, the paragraphs re-syncs at 13, I think due to heading 13 being duplicated in the original letter (626 – page 32) so all further paragraphs are correct.

    I also marked the “Reason for Compensation” paragraph response to link to 37. Is that correct?

    Planning on reading through all of the response tonight to make sure I actually understand all the points, however I think it’s been really well put together as I have understood what I have read so far, unlike the response from EE.
  • EnglishWelshie
    EnglishWelshie Posts: 5,100 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Dave92en wrote: »
    Adjudicator assigned... Miss Justine Mensa-Bonsu. Haven't seen her name mentioned anywhere before?

    She has awarded 2 x full claims on orange pre oct 12 it is on the progress report pg 76 post 1516 :)
  • SimonD316
    SimonD316 Posts: 331 Forumite
    Part of the Furniture Combo Breaker
    Dave92en wrote: »
    Adjudicator assigned... Miss Justine Mensa-Bonsu. Haven't seen her name mentioned anywhere before?
    That's who I had... she awarded in my favor with £100 compensation :money:
  • Dave92en
    Dave92en Posts: 30 Forumite
    Good to hear, hopefully she remembers your cases when doing mine.
  • RandomCurve
    RandomCurve Posts: 1,637 Forumite
    Watch this space - there is going to be a new campaign group being launched VERY soon - it is time Ofcom did what it is paid to do, and these big companies complied with the rules!


    Hi all - sorry to quote myself!


    The new campaign site is now published - but it needs some tidying up. Once I learn how to use it properly I should be able to post word document templates to make the whole process easier!


    Please a take a look - I will be asking for your support to send another template email to Ofcom.
    Cheers
    http://fightmobileincreases.com/
  • Bimmermad
    Bimmermad Posts: 62 Forumite
    Hi all - sorry to quote myself!


    The new campaign site is now published - but it needs some tidying up. Once I learn how to use it properly I should be able to post word document templates to make the whole process easier!


    Please a take a look - I will be asking for your support to send another template email to Ofcom.
    Cheers
    http://fightmobileincreases.com/

    Hey RC,

    This looks great! Very informative.
  • Samarkand
    Samarkand Posts: 33 Forumite
    Part of the Furniture Combo Breaker
    I have sent off my defence to CICAS, how long before i know who i have been allocated and how long before i get my decision guys.
    Thanks
  • Wullie32
    Wullie32 Posts: 35 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    I've had my first response:


    Thank you for your email dated 22 April 2014, received in the Executive Office, I have been asked to respond on behalf of EE.

    I am sorry you are unhappy with the recent increase to our prices and some of our services. As a company we are committed to investing significantly in our network and work hard to give the best value for our service, we have in this instance tried to keep these increases to a minimum. However due to rising business costs linked to inflation we have had to revaluate our pricing structure.

    In this instance, the increase to price plans is in line with RPI at 2.7% and compliant with the Terms and Conditions of your contract. Our Terms and Conditions give us the right to increase the cost of our services and this change does not give you a right to terminate your contract. Please refer to clause 3.7 in your Terms and Conditions.

    Whilst I understand this is not the outcome you were looking for, I trust I have clarified EE's position regarding this matter.

    Yours sincerely



    Can some kind soul point me in the direction of the response template please? Thanks. :)
  • sshariff
    sshariff Posts: 97 Forumite
    Eighth Anniversary 10 Posts Combo Breaker
    edited 7 May 2014 at 8:37AM
    Hi Guys,

    Just to let you guys know that I have received an automatic credit to my bank account from EE for the £100 compensation and the money that they charged since 24th Feb. Below is a timeline of events for those interested.

    7th April - I win my case at CISAS and accept the decision the same day
    15th April - CISAS instruct EE to act upon their decision
    24th April - Receive PAC code from EE via SMS
    28th April - Took up a new sim only contract with 3
    29th April - Submitted my PAC code from EE
    30th April - Number ported, EE (Orange) sim inactive
    06th May - EE acted on CISAS decision and refunded the amounts including the £100 compensation.
  • SimonD316
    SimonD316 Posts: 331 Forumite
    Part of the Furniture Combo Breaker
    sshariff wrote: »
    Hi Guys,

    Just to let you guys know that I have received an automatic credit to my bank account from EE for the £100 compensation and the money that they charged since 24th Feb. Below is a timeline of events for those interested.

    7th April - I win my case at CISAS and accept the decision the same day
    15th April - CISAS instruct EE to act upon their decision
    24th April - Receive PAC code from EE via SMS
    28th April - Took up a new sim only contract with 3
    29th April - Submitted my PAC code from EE
    30th April - Number ported, EE (Orange) sim inactive
    06th May - EE acted on CISAS decision and refunded the amounts including the £100 compensation.

    That's great news. I'm in the process of porting using the PAC code to o2, should be completed today. Did you get anything from EE saying they had sent the refund?
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