EE.T-Mob.Orange. Change T&C From 26th March 2014

k3caz

RC, just a quick piece of advice if possible?

3 Emails ignored now from EE, and now a letter sent recorded delivery and received no reply received after giving them 10 working days in the letter. Can I go to CISAS, I am fed up of waiting for them to reply. First email was sent a few days after this thread was opened

Indie_Kid

Oh !!!!!!. Been trying to get an answer out of EE for the last two weeks. Their only response has been "I can confirm that your number has been ported to another provider". And what about the rest? They haven't acknowledged the other part.

jakethepeguk

@Indie Kid,
your message as in, you have received your pac code, used it and havent received comp or backdated credit for previous bills?

jakethepeguk

@K3Caz, have you copied Lynne Parker in at OFCOM, to your mails?

Previous people who have been ignored, have had responses from EE by doing this.

Indie_Kid

jakethepeguk wrote: »

@Indie Kid,
your message as in, you have received your pac code, used it and havent received comp or backdated credit for previous bills?

PAC has been received. Not heard anything about comp or backdated credit.

RandomCurve

rachx21 wrote: »

Hi randomcurve I was wondering if you would mind proof reading my defence to EE please? I posted there defence on #1533 #1534
I think I have it in order but just want to be sure before I send it off, dont want to fluff it up!
Thank you very much

Use posts #1477 and #1478 and the amendment to #1478 which is at #1479.

RandomCurve

LIQU1D5NAKE wrote: »

can someone please point me in the right direction for the reply to ee defence sent to me today via CISAS. Im on EE CONTRACT taken out on 27th september 2013.

THANKS IN ADVANCE EVERYONE!

Use posts #1477 and #1478 and the amendment to #1478 which is at #1479.

RandomCurve

k3caz wrote: »

RC, just a quick piece of advice if possible?

3 Emails ignored now from EE, and now a letter sent recorded delivery and received no reply received after giving them 10 working days in the letter. Can I go to CISAS, I am fed up of waiting for them to reply. First email was sent a few days after this thread was opened

If you have been copying in Ofcom and EE have still ignored you then if it has been 8 weeks go to CISAS and change the compensation rationale to read - EEs total lack of response to my emails and recorded delivery letters £100.

SimonD316

We received an email this morning with the PAC Code for both our numbers.

Just waiting for the compensation and refund now

Thanks to RC and everyone who has helped on the thread.

digp

Why are people not suing EE?