EE.T-Mob.Orange. Change T&C From 26th March 2014

BallsMan

I have 3 accounts, 2 with EE 1 with Orange. EE have put in the standard defence on May 6th (last day) however it seems that Orange have not replied to CISAS and the allotted time ran out on May 6th.

My question is this a automatic win on the Orange account? How do I proceed?

SimonD316

BallsMan wrote: »

I have 3 accounts, 2 with EE 1 with Orange. EE have put in the standard defence on May 6th (last day) however it seems that Orange have not replied to CISAS and the allotted time ran out on May 6th.

My question is this a automatic win on the Orange account? How do I proceed?

Sadly its not an automatic win, and the adjudicator can still allow Orange to submit a defence.

Should they submit a defence, the adjudicator will still have to make a decision based on what they have in front of them.

BallsMan

SimonD316 wrote: »

Sadly its not an automatic win, and the adjudicator can still allow Orange to submit a defence.

Should they submit a defence, the adjudicator will still have to make a decision based on what they have in front of them.

So should I remind CISAS or just sit back and wait? CISAS time line meens nothing to Orange?

RandomCurve

Wullie32 wrote: »

Gah I've just realised that the reply I received seems to correspond to the ones received about the Price Rise, the two T&Cs emails, they have ignored.

Not sure what to do now.

Did you send a price rise compliant as well? If not:
Send the a price rise compliant - just in case you lose here.
If it has been 8 weeks go to CISAs and quote EE sending a letter that has nothing to do with your case which is further evidence of shoddy customer Service


If you have already sent a price rise compliant then:
If it has been 8 weeks go to CISAS and quote EE ignoring your email as evidence of shoddy customer Service,
If it has been less than 8 weeks then resend the email stating they have not responded and copy in [EMAIL="Lynn.Parker@Ofcom.org.uk"]Lynn.Parker@Ofcom.org.uk[/EMAIL]

Good Luck.

RandomCurve

smac02 wrote: »

Hi all,
I have been following the threads and sent the emails to EE and am now at the point where I need to complete the CICAS forum and send to them. I have searched but cannot find the correct template.
Can anyone point me to it please?

Posts #617, #618 and #1161 - you need to mix and match #1161 depending on what EE put in the defence document.

Bimmermad

I just received my PAC code from ee today. I wanted to know if I can stay with ee but not be in contract?? Most of the other deals are the same as if not worse than what I'm on with ee.

dazz7400

Hi RC.

I received a reply from EE which is in post #1554

They ended it with ..

'As the increase is less than RPI should you wish to close the account early in accordance with clause 7.2.3.3 you would be subject to an early termination fee.'


Can I not take this any further?

sunshinerise111

RandomCurve wrote: »

Posts #617, #618 and #1161 - you need to mix and match #1161 depending on what EE put in the defence document.

Hello Random Curve, i'm a newbie here, can you please advise me where the template for CISAS application form is, as I'm rather confuse from readinf previous threads.

Thank You !

jon1555

sunshinerise111 wrote: »

Hello Random Curve, i'm a newbie here, can you please advise me where the template for CISAS application form is, as I'm rather confuse from readinf previous threads.

Thank You !

Have you already emailed rejecting the change in terms and conditions?

Or have you emailed rejecting the price rise?

jon1555

smac02 wrote: »

Hi all,
I have been following the threads and sent the emails to EE and am now at the point where I need to complete the CICAS forum and send to them. I have searched but cannot find the correct template.
Can anyone point me to it please?

Have you already emailed rejecting the change in terms and conditions?

Or have you emailed rejecting the price rise?