Treated rudely by Tesco checkout staff

Dave_Brooker

cowboy wrote: »

Asking customers to shop elsewhere after they are mistreated is just like asking you to leave the country if you're not satisfied with the government.

No it's not.

There are half a dozen (at least) supermarket groups in the UK, if you don't like they way one treats you, shop elsewhere.

Although I for one would be happy if all the whingers left the country...

kitekat

dangeroussports wrote: »

Shopping collectivism.

'nip' it in the bud. What planet are you on? Were not fascist shoppers!

Obviously not the same planet as you mate.Planet Zorg by the sound of you.

kitekat

uktim29 wrote: »

As I've already said people still seem to believe other people keep a job for life? Retail staff turnover is 40%. In 2 years it will be a completely new group of people. Your nipped in the bud lot would have gone, so whats that achived?

Whats achieved is that i am showing i am nobodies verbal punchbag and i come out of the store feeling better,instead of coming out full of resentment for not having done anything,and it makes no difference whether the person moves on to another job or not,this is about basic human rights,which sadly is lacking in society today.

uktim29

What about all the staff who feel like a verbal punchbag? And the customers with no self awareness that they do it!

I think you'll find thats much more of that going on than verbally abused customers, of which 90% are self inflicted.

regularsaver1

grex80 wrote: »

Oh COME ON!!!!

What do you really expect? They pay, like a pound an hour. The only reason people work in "grunt" jobs like checkout operators in Tesco is because the jobcentre threatened to cut their benefits!!!!

If you want decent service, go somewhere that pays its staff a bit more, where people have a feeling of self-worth and a semi-decent standard of life.

I here tesco pay quite well actually - as in they get bonus's and free shares

dangeroussports

kitekat wrote: »

Whats achieved is that i am showing i am nobodies verbal punchbag and i come out of the store feeling better,instead of coming out full of resentment for not having done anything,and it makes no difference whether the person moves on to another job or not,this is about basic human rights,which sadly is lacking in society today.

I cannot believe you have actually used 'human rights' in sentence to persuade your argument over a dispute with Tesco.

What a sheltered life you lead. Have you stopped listening to the Archers and switched on the television yet? There is a world out there were Human Rights are a genuine cause.

I can understand someone using the term "human rights' when they have had thier home bulldozed or jailed for no reason but over a dispute with Tesco? Are you trolling ? Are you a troll?

Reread what you have written in the grand scheme of human rights!

Timmne

I couldn't be @rsed to read the whole of this thread as that grex lady is here again; the troll that won't disappear.

What I will say though it that I think it's really funny that so many people think Terry Leahy gives a shoot about little miss mardy @rse that thought she should get compensation for not being carried to her car and the like - if you don't like shopping there then !!!! off and shop somewhere else!

I just think that if these people were spoken to rudely in a greengrocers they'd just accept it. As it's Tesco we've got the toys being thrown out of the pram and emails being sent to the CEO!

kittiwoz

cowboy wrote:

Maybe, the cashiers here are too pampered. They get the at least £5/hour salary with so little effort. All they do is scan, get paid by customer, return change - they don't even need to do the packing, we customers do it for them! So how difficult it is to just be polite to customers? None of this would've happened if she explained to me politely that the voucher cannot be used somehow..I would've just say forget about it then. But she went on and on, grunting arguing and !!!!ing me off. I really don't understand what is wrong with people like this. If she can't be polite, then why choose this kind of job?

My friend in another country (a developing country) worked as a cashier/checkout lady in a not-so-big supermarket before, and she got paid peanuts (like £0.50 per hour if you convert). There, they have to pack the goods for customers and have to be polite + greet their customers all the time; otherwise they will get sacked. Why is this the case for a medium-sized supermarket of a developing country but not for a giant supermarket like Tesco in a developed country like UK?

Probably because the staff in supermarkets in developing countries don't have targets to scan x items per minute so they have more time to spend on customer service, just like my local grocers.

Not that I'm excusing this woman being rude to you. Obviously that's not acceptable even if your coupon not coming up is going to lead to her missing her targets. However I think you are displaying a major overreaction to what sounds like essentially a minor incident. I also think that your complaint that checkout staff are too pampered and do little to earn their money is very arrogant. Staff have high productivity targets to meet and they have to work efficiently doing monotonous, repetitive work which affords little in the way of stimulation or job satisfaction. I strongly suspect as well that it is far more often the checkout staff who are on the receiving end of rudeness from the customers than the other way around. Simply because one member of staff in one store was rude towards you you feel entitled to denigrate every one of the thousands of checkout staff around the country. Now that is rude.

uktim29

I can see the post has been quiet rightly removed but I have tried to explain to cowboy that retail staff are hardly pampered.

It doesn't take much thought to work out that if retail staff are that pampered, why does the industry have a 40% staff turnover rate?

RibAd

MORPH3US wrote: »

Not much, but its one for us pesants against the arrogant, ignorant bullies!

It's this exact line of thought and attitude - the THEM Vs US - describing a retailer as a bully that arises this sort of situation.

If that's your perception of Tesco or any other supermarket in general then you should grow your own food!

Yes, you can shop elsewhere as your "punishment" to Tesco for encountering a bit of rudeness that shouldn't have happened but that's hardly going to bring down the empire or put them out of business.

If you really don't like big, corporate supermarket bullies, then why not do something and support your local shop? Oh, that would never happen because they don't sell something for nothing under a bargained down agreement with the supplier who gets peanuts. If everyone weren't so overly-sensitive to price then maybe supermarket chain stores wouldn't be so huge, powerful, cheap and lacking - in some instances - staff that are trained properly and that are happy.

IMO writing a considerate complaint letter ie NOT something like "RUDE B%^&** AT CHECKOUT, AM DISGUSTED WANT COMPO FOR THIS" but something that explains the situation in a calm manner and voicing concerns in a non sarcastic tone may be a start, if you don't hear anything from the manager that you spoke to. And if you haven't heard from the manager, then include this in your letter too. Send it just to head management in store and not the CEO.

If you do get a response, how satisfied will you be with it? Will you feel that your needs have been addressed? Will you feel comfortable wheeling your trolley about? Or will you be one of these people that LOOKS for anything to be dissatisfied about and wring your hands in glee with writing a horrid letter or having a member of staff be publicly humiliated?

If you dont get a response, then do follow it up with the correct procedure.

One thing: Check out staff are NOT robots. It's not about "Sit there and scan" all day. If you were to stand there all day at the check out you might realise there's more to it and a lot of patience with people required trying to put in credit/debit cards unsucessfully, customers being impatient because it's cash drawer change time and they've no small change for your big money so have to get change elsewhere or have to get a senior staff member to over ride a scan that didn't go through because it's part of a special offer/multi pack and the customer couldn't be bothered reading the information or taking a blind bit of notice except that it's all the checkout person's fault because the customer is now late for the bus and feels embarrassed.

Had to rant. Put yourself in their shoes every once in a while. She probably had some customer ragging on at her about that offer earlier in the day, or had so many queries that she got plain fed up with it. Maybe she was feeling unwell and wasn't able to leave work early? Maybe she found out she was pregnant? Split up with her boyfriend/girlfriend/husband?

Maybe you were someone that was rude to her in YOUR job! Maybe you were the one who soaked her with your car in a puddle one wet evening? Maybe you shoved past her in your hurry and disregard for another person?

Maybe, just maybe, she found out minutes before someone she knew was killed or had their house flooded?

Does anyone ever THINK before they open their mouths and whinge, complain and vent and type away?

Did you think to ask her in politeness if perhaps she was ok?