Orange-horror itemised phone bill from Canada

mije1983

lulubelle41 wrote: »

Is it possible to use 572.20MB a day, let alone in a minute, if NOT watching a video, nor downloading songs, nor casually browsing the web, nor downloading 100's of photos to facebook or sending 100's of emails?

grumbler answered this in post 3.

lulubelle41 wrote: »

However, on one day at 14.21; 99,999,940 bytes of usage was detailed (= 95.3673MB) NOT just once but FIVE times. Totalling 476.84MB and costing £3814.69.

The following day, at a strangely coincidental time of 14.21; 99,999,940 bytes of usage was detailed NOT just once this time, but SIX times. Totalling 572.20MB and costing £4577.63.

As has been said earlier, Orange won't be billed in real time by the Canadian network, it may even be that they only get billed daily, which is why the charges are at 14.21 (which could be when it was applied to your account by Orange, not necessarily when you used the data).

So how much data does your phones in built counter say you have used?

Humphrey10

grumbler wrote: »

What's the point in buying a roaming data bundle, then turning the data off?

Personally I'd turn it on when I wanted to use it, then turn it off again. Then obsessively check how much data it had used before turning it on again.

lulubelle41

Hi mije1983

No info from Orange when I text them. All clear. Only the Angel App says £2.37 debit.

I appreciate the delayed roaming charges which why I cannot understand the other days which are completely random charges.

lulubelle41

Humprey10

Which is exactly what I did

Humphrey10

lulubelle41 wrote: »

Humprey10

Which is exactly what I did

Well tell them how much data your phone says you have used then - if you checked it, you must know how to find out this information?

I suspect your phone was downloading an update as others have said.

lulubelle41

Again, what I was asking is :

Is it possible to use 572.20MB a day, let alone in a minute, if NOT watching a video, nor downloading songs, nor casually browsing the web, nor downloading 100's of photos to facebook or sending 100's of emails?

On one day at 14.21; 99,999,940 bytes of usage was detailed (= 95.3673MB) NOT just once but FIVE times. Totalling 476.84MB and costing £3814.69.

Has anyone any knowledge of how to investigate this?

Nice_Weather_For_Ducks

A £30000 bill for something that would cost about £10 to provide, Orange are taking the p1$$!!

Humphrey10

lulubelle41 wrote: »

Is it possible to use 572.20MB a day, let alone in a minute, if NOT watching a video, nor downloading songs, nor casually browsing the web, nor downloading 100's of photos to facebook or sending 100's of emails?

Yes, see post #3.
But the question is, did your phone actually use that much data? Only you can answer this question.

lulubelle41

Humprey10

NO.NO.NO and NO.

Hope you get the gist.

lulubelle41

Humprey10

Having text Orange, as I said earlier, there seemed to be no problem.