E-on - You are a bunch of Liars and I'm reporting you to Ofgem

Bark01

This is a pointless argument, there are no rules governing headline statements apart from they must be accurate based on the caveats given on the press release. In this case the % quoted is an exact match for the caveat given in E.On’s press release.

The figure could be weighted by customer numbers or they could not be. Most of the time they are not as its simply not worth it. It’s just a headline figure.

As I’ve already pointed out this argument ceases to be in a couple of months, as people will be given individual personalised estimates for the increase/decrease of the change. So you can ignore what the press report and just read the mail you are sent.

One thing is for certain product closures will never be included in a press release as they are product closures not price changes.

SwanJon

Still going?
E.on press release

At current Ofgem average annual consumption of 3,300 kWh unrestricted electricity and 16,500 kWh gas, across all payment methods and regions. Includes all changes to Direct Debit, prompt payment and dual fuel discounts.

As bark says. This will probably remain the figure you see in the news, but everyone will get their own figure.

Nada666

Bark01 wrote: »

As I’ve already pointed out this argument ceases to be in a couple of months, as people will be given individual personalised estimates for the increase/decrease of the change. So you can ignore what the press report and just read the mail you are sent.
.

No it doesn't. People can ignore headlines today. It will make no difference. (Well, it will make a difference - even more people will be posting whinges.)

bluefield

scoot. although I am one of those people unintelligent enough.... etc etc ( thanks, I've got over it and am now sadder and wiser) I think I am on safer ground re fixed tariffs. No fixed tariff goes UP (or down) on dec 1st or any other day. fact. Once they have come into being , by definition the price does not change during their lifetime. When your present fixed tariff comes to an end on the stated date you can if you wish ask to be put on another one which is already in existence or about to be introduced. it could for the same length as the previous one or longer or shorter but it almost certainly will be at a higher price than the one you have just left. companies move the goalposts around. you may be just starting a 3 year fixed tariff and you will remain on it for 3 years but tomorrow the company may decide not to offer that tariff to any more new customers, perhaps because it proved too popular or too unpopular so it disappears off the comparison sites and energy companies' lists of tariffs.

scootw1

bluefield wrote: »

scoot. although I am one of those people unintelligent enough.... etc etc ( thanks, I've got over it and am now sadder and wiser) I think I am on safer ground re fixed tariffs. No fixed tariff goes UP (or down) on dec 1st or any other day. fact. Once they have come into being , by definition the price does not change during their lifetime. When your present fixed tariff comes to an end on the stated date you can if you wish ask to be put on another one which is already in existence or about to be introduced. it could for the same length as the previous one or longer or shorter but it almost certainly will be at a higher price than the one you have just left. companies move the goalposts around. you may be just starting a 3 year fixed tariff and you will remain on it for 3 years but tomorrow the company may decide not to offer that tariff to any more new customers, perhaps because it proved too popular or too unpopular so it disappears off the comparison sites and energy companies' lists of tariffs.

I never said fixed tariffs go up once you are on them. That's why they are fixed. I said once the prices go up then the cost of the fixed tariff goes up with it (for anyone taking it out then). I believe I'm still right in saying that. And that was borne out by my recent searches for my friend.

Bluebirdman_of_Alcathays

Bark01 wrote: »

Yes because fixed price don't change, so if you include them in the average then the actual change % will come down.

You are going through a product closure, this is not a price change so won’t be included in any price change announcement. Are you really going to go onto the standard tariff anyway? Yes you may see an large increase if you do nothing and default onto the standard tariff, but the actual increase you’ll see is the difference between the tariff your on now and the tariff you choose to go onto.

Another factor you need to include is that there have probably been a number of price change announcements since you signed up for your fix. E.on announced a 8.7% increase at the start of last year which didn’t affect you at the time but will affect you if you do nothing, so you need to factor that in.

2 points of note :

As I explained in a previous note there are new regulations governing this type of issue that come into play in March of this year:

All customer affected by price change or a product closure will be mailed 40 days before the change happens detailing what their current estimated annual bill is on their current prices and what their new annual bill will be on either: their new prices if they are price changing or their new product if their product is ending. These estimates are personal to each customer based on their usage history.

Customers will also be informed of the cheapest product available from their current supplier at their estimated consumption for a simple switch (i.e. same meter/payment method) and also the cheapest product if they swap meters and payment methods.

Also If you start a switch up to 4 weeks after the price change/change of product is effective your price will be automatically reverted back to your old prices (if they are cheaper) whilst the switch goes through. If you have been billed at the new rates this will be cancelled and re-billed at the old rates.

This should answer all your complaints.

Not sure why you've targeted this at me; I have no complaints with eon's announcement , or any other energy company for that matter.

If people can't understand why their price increase doesn't match a nationwide average I despair, and I'm going to give up trying to explain.

Cardew

scootw1 wrote: »

It doesn't matter how many people are on the tariff, the tariff has gone up by 11 % so the average is worked out based on that figure. You cant take all those people into account as some pay DD, some pay cheque, monthly, quarterly, different amounts of power. So each person will be different but the actual increase in tariff will still be 11% of the unit price.

You stated that when a company has 3 tariffs going up 11%, 10% and 9% respectively; the average increase (when you were taught maths) would be 10% and it didn't matter how many people were on each tariff.


In reality there are loads of tariffs, with some people paying no increase, loads of discounts etc etc.


So how do you think a company should declare an average increase?

scootw1

Cardew wrote: »

You stated that when a company has 3 tariffs going up 11%, 10% and 9% respectively; the average increase (when you were taught maths) would be 10% and it didn't matter how many people were on each tariff.


In reality there are loads of tariffs, with some people paying no increase, loads of discounts etc etc.


So how do you think a company should declare an average increase?

I give up. If you dont understand what im saying by now you never will.

Nada666

More good news from Ofgem - they are offering people savings of more than £120 per year. That's because annual usage of gas has been reduced by 3,000 kWh. So headline quotes are now for only 13,500 kWs of gas (and 3,200 of electricity.)