Aldi

2e0arr

REDEMPTION DAY!

Today I went to the Aldi store in Bulwell Nottingham with my £30 Voucher from Aldi, which I may or may not have mentioned before.

It was my intention to clarify the situation regarding how Aldi would process the £30 voucher.

By chance I saw the store manager stacking cabbages in the food section. He greeted me with a friendly smile and said it would not be a problem just present the £30 voucher at the till and the cashier will regard it as cash.

We selected our goods and proceeded to the tills.

The manager was right and the till operator examined it and processed our order and I enclose a below a picture for perusal.

I enclose another picture showing the back of the receipt with the four t Card symbols, two (VISA ,MASTERCARD) of which do not appear in store signs or on the Aldi website.

I observed six tills and only two of these tills had security covers in place on the chip and pin machines.

I did not observe any breaches of Health and Safety in particular runaway pallet trucks.

System

Free Vodka :j

nickbeee

Walcott wrote: »

Free Vodka :j

I do hope they carded the OP when he bought that.

Money-Saving-King

nickbeee wrote: »

Thank-you for nailing your colours to the mast. Clearly you are trying to turn this around and make me feel the guilt you have assumed the cashier may have felt.

You may call this complaining but in reality it's providing feedback, which can be either positive, negative or neutral. Surely the better retailers are keen to receive, monitor and act on customer feedback? I know the company I work for certainly is and it is treated seriously enough to be part of our ACI (all-colleague incentive = bonus scheme).

Can you tell me, what is your opinion on customers providing feedback, and if you work at a real store (as opposed to an on-line one) what processes do you have in place, to receive feedback such as comment cards, a customer service desk, online surveys via a code on a receipt?...


If the issue is out of their control, they should be following whatever procedure they have in place for escalating it. It was a brief, curteous apology and she was clearly keen to move onto the next customer, which is why...

...I was happier to pay with cash rather than slow down the flow.

Correct me if I'm wrong, but I understand Aldi pay their staff one of the best salary rates in that sector and from what I have seen, employ competent, multi-tasking shop floor staff. They should be more than capable of dealing with a trivial issue such as a faulty C&P machine without feeling they are being put under pressure by the customer.

Well you're not doing a very good job of knowing how to give feedback! Do you really think the cashier will do anything about it? Of course not. The cashier will have people moan about thousands of different things each day, do you really think they'll remember every single thing and act on it? Of course not. Infact they'd probably have to stay on an hour to list every moan they've heard. People even complain when baked beans go up by 1p. Seriously, a cashier will not feedback let alone remember everything each customer has complained about each day.

If you want to provide feedback speak to the manager or their customer service team. For someone who thinks they work for a company that takes feedback so seriously I'm surprised you don't know a better way of going about it.

2e0arr

nickbeee wrote: »

I was unhappy to use my card as there was no shield on the chip&pin terminal. When I pointed this out I got a half-hearted apology from the assistant.

This is an excellent point I visited Aldi this morning to redeem the £30 Aldi Voucher that they dont have and arrived here.

The till I used had a chip and machine without a security cover.

I had to shield the card with my body to prevent shoulder surfing by people leaning on the window watching and waiting and people outside.

By chance the Store manager had manned the till next to mine and between customers I pointed out to him the Aldi receipt with two extra cards on the back and no explanation.

He took the point i think and I think he will know that i will follow it up even if he chooses not to.

Before I left the store I paused to count the tills and see how many had security covers, 2 out of six. A member of staff (junior manager possibly) on the next till enquired what I was doing. I told him and he smiled. I think he may read this thread

nickbeee

Money-Saving-King wrote: »

Well you're not doing a very good job of knowing how to give feedback! Do you really think the cashier will do anything about it? Of course not. The cashier will have people moan about thousands of different things each day, do you really think they'll remember every single thing and act on it? Of course not. Infact they'd probably have to stay on an hour to list every moan they've heard. People even complain when baked beans go up by 1p. Seriously, a cashier will not feedback let alone remember everything each customer has complained about each day.

If your view is representative of where you work (which BTW you haven't said whether it was a real or virtual store) then I expect the standard of customer satisfaction and staff engagement is quite low, especially if the above truly reflects what you think about your customers.

Can I take -

Money-Saving-King wrote:

If you want to provide feedback speak to the manager or their customer service team.

- as the answer to my question regarding what systems you have in place for feedback?

If you'd like to re-read #1126 you'd have noticed that I said

nickbeee wrote:

If it had been a complaint, I would have been curteously discussing it with a duty manager or whoever is empowered to deal with such an issue.

Now,

Money-Saving-King wrote:

For someone who thinks they work for a company that takes feedback so seriously I'm surprised you don't know a better way of going about it.

Again, just to make it crystal clear, that was answered in #1126.

I think you've finally acknowedged that complaints are feedback, which in turn doesn't necessary have to be negative. I can think of cases where I have asked to speak to a manager and to their surprise, complemented them on the service or a product.

How many positives have you experienced in your store?

meer53

In my Aldi, the chip and pin terminals face away from the cashier and the rest of the shoppers in the checkout queue. You can always move them anyway, i don't see what the issue is.

callum9999

nickbeee wrote: »

If you read back to #1121, you'll find that money-saving-king decided that I had made a "complaint". If it had been a complaint, I would have been curteously discussing it with a duty manager or whoever is empowered to deal with such an issue.



Assuming I am blessed with two functioning hands of course.

No, it was a complaint. You criticised a feature of the store to someone who works in the store. I agree you didn't make a fuss over it or anything, but it's still a complaint.

Indeed, a logical assumption considering the vast majority of people have 2 functioning hands. If you don't however there are other ways, such as standing with your back to the other customers, balancing something over the keypad etc.

2e0arr wrote: »

Before I left the store I paused to count the tills and see how many had security covers, 2 out of six. A member of staff (junior manager possibly) on the next till enquired what I was doing. I told him and he smiled. I think he may read this thread

I doubt he reads this thread. He was probably just amused by your odd behaviour. (Not that there's anything wrong with odd - it would be a boring world if we were all the same!)

earthstorm

meer53 wrote: »

In my Aldi, the chip and pin terminals face away from the cashier and the rest of the shoppers in the checkout queue. You can always move them anyway, i don't see what the issue is.

I would say 99% of chip and pin machines just like ATM machines dont have shields.

shops can get purpose build counter holders that act as shields

2e0arr

meer53 wrote: »

In my Aldi, the chip and pin terminals face away from the cashier and the rest of the shoppers in the checkout queue. You can always move them anyway, i don't see what the issue is.

They do point away from the checkout queue but there are other people waiting an watching behind you as type in your pin number.

They could be waiting for a shopper, people reading the books full of bargains I have missed.
The till operator could get it too.
A customer 2 before me left her card in the chip and pin machine.

Now an astute till oeprator or another person could get that card and ...