Aldi

earthstorm

nickbeee wrote: »

Thanks for hightlighting the hightlight of my hightlight, although I actually feel you should have hightlighted the part about being vigilant. Almost everyone that has responded to my observation so far has totally missed the point that if you are unhappy with C&P you can always pay with cash (or vouchers).

yes cash is best.

another bugbear of mine is why is every machine different, some the card goes in the top with chip facing you, so go in the top with chip away from you, so go in the front with chip upover, some go in the front with chip facing downover.

why cant they all be the same

earthstorm

2e0arr wrote: »

If the machine was issued with a sheild to assist the security of Aldis customers then it should be fitted.

the shield is molded into the machines as part of their body.

what do you do if the retailer have a Paypal c & p machine or has an izettle adapter for their iPhone/iPad these dont have build in shields

2e0arr

earthstorm wrote: »

the shield is molded into the machines as part of their body.

what do you do if the retailer have a Paypal c & p machine or has an izettle adapter for their iPhone/iPad these dont have build in shields

Are these machines you mention portable or are they fixed ?

nickbeee

earthstorm wrote: »

the shield is molded into the machines as part of their body.

This one wasn't. It should have been a clip-on shield but it was missing. It looks like one of these:
http://www.epossystems.com/images/verifone-vx810-epos.jpg
as shown this page http://www.epossystems.com/chip-and-pin.php
So as you can see, any shield would have to be a retro-fit.

earthstorm

http://www.epossystems.com/images/ve...vx810-epos.jpg is not designed for a shield ( we were offered this one for our shop)

http://www.epossystems.com/images/verifone-secura-epos.jpg the shield on that one is useless

http://www.epossystems.com/images/verifone-sc5000-epos.jpg is portable

you will find a lot of these now are designed to fit into a counter fitted bracket which is the shield

earthstorm

2e0arr wrote: »

Are these machines you mention portable or are they fixed ?

paypal ones

http://cdn0.sbnation.com/entry_photo_images/7736007/paypal_here_chip_and_pin_1020_large_verge_medium_landscape.jpg

these ones plugs into Iphone/ipad

http://657b072aab060d50f8ce-d7abb53cb376b4947d77643d4b4a48d3.r79.cf1.rackcdn.com/29021_PayPal-Here.jpeg

http://blog.thesnugg.com/wp-content/uploads/2012/11/iZettle.jpg

nickbeee

earthstorm wrote: »

you will find a lot of these now are designed to fit into a counter fitted bracket which is the shield

I'll have a look next time and see exactly what comprises the shield.

As an comparison, the ones at my local Wilko are far enough away requiring you to have to lean over to enter your pin. The good thing is they're on a curly cable and the staff have no objection if customers pick up the terminal so they can hold it and shield the pin.

Money-Saving-King

nickbeee wrote: »

You're assuming that everybody has two fully working hands.

I can imagine the cashier had 2 fully working hands, why not ask for assistance? I work in retail, disabled customers have no problem asking for assistance with things like this how come you can't do that? You come across as rather than using the obvious solution you rather try and make the cashier feel guilty for something's that out of their control.

earthstorm

this is the type i use

nickbeee

Money-Saving-King wrote: »

I work in retail

Thank-you for nailing your colours to the mast. Clearly you are trying to turn this around and make me feel the guilt you have assumed the cashier may have felt.

You may call this complaining but in reality it's providing feedback, which can be either positive, negative or neutral. Surely the better retailers are keen to receive, monitor and act on customer feedback? I know the company I work for certainly is and it is treated seriously enough to be part of our ACI (all-colleague incentive = bonus scheme).

Can you tell me, what is your opinion on customers providing feedback, and if you work at a real store (as opposed to an on-line one) what processes do you have in place, to receive feedback such as comment cards, a customer service desk, online surveys via a code on a receipt?...

Money-Saving-King wrote:

...try and make the cashier feel guilty for something's that out of their control

If the issue is out of their control, they should be following whatever procedure they have in place for escalating it. It was a brief, curteous apology and she was clearly keen to move onto the next customer, which is why...

Money-Saving-King wrote:

...asking for assistance with things like this how come you can't do that?

...I was happier to pay with cash rather than slow down the flow.

Correct me if I'm wrong, but I understand Aldi pay their staff one of the best salary rates in that sector and from what I have seen, employ competent, multi-tasking shop floor staff. They should be more than capable of dealing with a trivial issue such as a faulty C&P machine without feeling they are being put under pressure by the customer.