Virgin Media Broadband Faults

Edwards999

I suppose I should add that their TV and phone service has been fine for me though

Edwards999

Well it got better worked for about a week but havent been able to get on at all for the last 12 days so when I get home I gonna be calling up to ask what the hell exactly I am paying them for :mad:

onejontwo

Would anybody know how I can get through to Virgin through e-mail, as I have an old ntl e-mail address and it won't accept this if I try to e-mail them with any problems? Apparantely if it doesn't end in virgin.net, it doesn't recognize you as a customer!

LouBlue

God, I am such an idiot! Why didn't I see this thread before ringing Virgin Broadband!!!

If you check the last thread I did in the Techie Board, you will see my problem. Hundreds of spam emails. Been going on for 11 days and NTL kept me on the phone today and then told me they couldnt' do anything and I had to change my email address. Furious at that - going to take me ages to remember who I need to contact! But did it, and I am still getting a message, Processing 1/156 from my McAfee SpamKiller. :mad::mad: I just don't know what to do and do not want to ring them again.

BexTech

onejontwo wrote: »

Would anybody know how I can get through to Virgin through e-mail, as I have an old ntl e-mail address and it won't accept this if I try to e-mail them with any problems? Apparently if it doesn't end in virgin.net, it doesn't recognize you as a customer!

Don't bother with eMail contact. Use the excellent support their offer via newsgroups.

UK staff are there 08:00 - 22:00. Remember not to post personal details / account details, just the part of your email address before the @ for xNTL customers or your alias for xBlueyonder customers.

Set your newsreader up as follows (for example Outlook Express).


If xNTL use: news.cable.ntlworld.com

If xBY use: text.news.virginmedia.com

Then subscribe to: virginmedia.support.e-mail

There are other groups for others services and groups for discussion.

Replies go underneath (Top Posting is a No No), remember to expand the thread to see replies [+].

LouBlue

LouBlue wrote: »

God, I am such an idiot! Why didn't I see this thread before ringing Virgin Broadband!!!

If you check the last thread I did in the Techie Board, you will see my problem. Hundreds of spam emails. Been going on for 11 days and NTL kept me on the phone today and then told me they couldnt' do anything and I had to change my email address. Furious at that - going to take me ages to remember who I need to contact! But did it, and I am still getting a message, Processing 1/156 from my McAfee SpamKiller. :mad::mad: I just don't know what to do and do not want to ring them again.

Who should I call that doesn't cost me 25p per minute.........:rolleyes:

Edwards999

Can someone write me a guide of how to access the newsgroups in simple terms as I know absolutely zero about what they are or how to use them?

roses

http://www.virginmedia.com/customers/newsgroups/

This gives a good guide.

I have found their newsgroups very helpyful. They normally respond within 5 minutes 24/7.

Edwards999

Anyway I didn't call them I give up on that route so i'll check the newsgroups out tomorrow

Edwards999

Just says cannot connect to server when I follow that guide on http://www.virginmedia.com/customers/newsgroups/