Virgin Media Broadband Faults

BexTech

You lose your ISP email accounts when you cancel your Internet with Virgin Media.

Too late now, but is the reason never to use ISP email for anything other than junk.

When we first went online many many years back, back in the dial-up days we bought a domain name and used that for an email address, as we moved dial-up providers all the time and then the same with broadband.

Might be something to look into now, so you do plan to move again, you wouldn't have to give out another email address.

You could also use the likes of Gmail etc, but you own domain looks better.

usignuolo

We use Virgin via a cable modem for broadband access for email and internet. It has been on the blink for over two weeks now and we get hardly any access - just the occasional window when it works. We have spoken to Virgin several times and they acknowledge there is a fault on their server = poor signal caused by noise contention= but they seem unable to fix it. The fix date went out from 11 Sept to 15 Sept yesterday.

They say it is not showing on their website as a fault as it is only causing very slow or intermittent access as far as they are concerned even though I and other VM users locally (as I have discovered on other forums) are reduced to dialling in. I was originally a Telewest then a Blueyonder customer and have not changed any of my configs lately plus I am paying full rate for my service not a cutprice starter offer but they still do not seem interested and I am thinking I shall have to pull the plug and go to ADSL. This seems daft when there is a cable in the road.

Does anyone know what is the actual cause of noise contention and why they are unable to fix it? Have they added too many users in my neighbourhood or is it all the upgrades? Up till now the service has been pretty reliable.

:mad:

Steven.Harrison

Hi Jay - my Daughter is a student in Leeds and shares a house with 7 others. Their Virgin broadband has been off for at least 4 weeks and Virgin are saying it will be fixed by 24/10/2011 - but the service status web page shows good service in their area LS6 1EB.

Ringing them from their mobiles costs a fortune and they have only been offered a free month as the service has been down but no explanation as to why or any better offer of compensation.

They are a group of students that need Internet access to do their courses, so wondered if you could get an update from your contact in Virgin Media as this lack of service is unacceptable.

Cheers Steven

spike7451

usignuolo wrote: »

We use Virgin via a cable modem for broadband access for email and internet. It has been on the blink for over two weeks now and we get hardly any access - just the occasional window when it works. We have spoken to Virgin several times and they acknowledge there is a fault on their server = poor signal caused by noise contention= but they seem unable to fix it. The fix date went out from 11 Sept to 15 Sept yesterday.

They say it is not showing on their website as a fault as it is only causing very slow or intermittent access as far as they are concerned even though I and other VM users locally (as I have discovered on other forums) are reduced to dialling in. I was originally a Telewest then a Blueyonder customer and have not changed any of my configs lately plus I am paying full rate for my service not a cutprice starter offer but they still do not seem interested and I am thinking I shall have to pull the plug and go to ADSL. This seems daft when there is a cable in the road.

Does anyone know what is the actual cause of noise contention and why they are unable to fix it? Have they added too many users in my neighbourhood or is it all the upgrades? Up till now the service has been pretty reliable.

:mad:

I know it's an old post but in answer to the question,the noise can be caused by a few things;

Poorly terminated F-Connections
Un-terminated unused female connections.
Damaged cabling
Non standard cable (A diy job with cable from B&Q for example)
Chipped cable boxes & modems.

These can be fixed but you need an engineer visit to do it.Stevemif they're on cable broadband,do they have the VM TV service & does it work?..If it does,then try the interactive on the TV.That proves the is no network issue.
If that works,then you need a service tech out.It's one of a couple things;
The modem or power supply for it is faulty.
One of the issues above I listed.
They've been disconnected in the cab.Especially as it's a student area,a service disconnection could have been raised against the old occupants if that's the case.