Virgin Media Broadband Faults

normanmark

jetsetwilly wrote: »

5 years with the useless lot

on your 357th day as a customer you should have been phoning them up seeing if they can better your deal! It's time to get proactive

jetsetwilly_2

Yeah I know that now.

Just rang to cancel the TV service. They didn't put up any arguement and cancelled it. I said that I was disgusted with the service, so they refunded £12 to my bill. WOW, great!!!!!

Now the second I move house, goodbye to telephone and broadband too. Virgin Media, worst company ever (apart from British Gas of course)

chrisc_20

Ok this may be a stupid question, and perhaps not strictly a Virgin Media problem but I'm hoping someone can help...

This morning I turned on my laptop and flat out had no connection. It popped up that a network cable was unplugged. So I went and checked all my connections and everything seemed fine. Worried there may be something wrong with the cable I tried a different one - still no change. I did the usual turning off of the modem and laptop, still nothing.

I have noticed that the lights above the ethernet socket on the back have gone off, and I can't seem to get them to come back on. My internal network card is definitely switched on and active yet I can't seem to get these lights to come back on - anyone any ideas?

I'm using a USB connection in the meantime so my connection itself seems fine, USB is just a general pain tho.

Hope someone can help!!

normanmark

sounds like the drivers for your ethernet card have hit a problem

find the cd drivers for the laptop & reinstall them

edit: or it could be the ethernet cable itself thats gone too!

Scary_

Virgin (Telewest as was) have a really good help service via Newsgroups. Search for 'Virgin' in your newsreader and subscribe to the support forums.

Of course this doesn't help if your net connection is down completely and it's closed to subscribers only!

darwin-rover

marleyboy wrote: »

VM announce this every month. I gaurantee that come 31st, they will announce it should be sorted by end of Sep latest and so on and so on. VM dont realise that customers are onto them by regularly checking their speeds, they hope one half of us dont check so wouldnt notice, and the other half will give up phoning the premium rate number to be charged a fortune for some indian call centre to say "we are experiencing technical difficulties, give us a month".

Most of the speed problems for people on the 20mb service should be fixed by folllowing the advice on this page
http://www.virginmedia.com/help/20mb-broadband-optimisation.php

If you are on the 20mb service and you use Windows XP , follow this to the letter before wasting time and money phoning up the helpline .

turnbull

If you're considering Virgin, I presume you're aware of their customer service problems? If not, it might be worth searching this forum. I've just taken them to court and won. They were as much use to us as a 3 legged donkey plus their support line is 50p a minute and they charge to call cusomter services and sit in hour long queues.

Please be careful!

BexTech

The cost is 25p / min.

As it's an 090x number, they are not allowed to queue the calls.

The phone will ring out until it's either answered or until the line times out as un-answered, you won't be charged until they answer the call.

If the fault is due to Virgin and not your own computer then they will refund you, however you sometimes have to prompt them.

(This doesn't mean I like the idea of paying a premium to call support, I just couldn't standby and allow incorrect info to be posted).

Ablaze

Ive had virgin broadband since last week, and i cant get broadband to work, it says it cant find the virgin server and it might be due to my firewall, but the firewall is turned off and i have turned off all the anti-virus software. but still no luck, can anyone help?

BexTech

Ablaze wrote: »

Ive had virgin broadband since last week, and i cant get broadband to work, it says it cant find the virgin server and it might be due to my firewall, but the firewall is turned off and i have turned off all the anti-virus software. but still no luck, can anyone help?

Is this ADSL or cable?