Virgin Media Broadband Faults

hallucinated

We've been with Virgin (well, Telewest I suppose) for years, and a few months ago our internet started to go weird. It displayed the "Limited or No Connection" bubble which I am now all too familiar with, and so we called them to ask for help. However, the guy on the phone was no help at all, in fact he told me to go out and buy something and that itwasn't them. Funny how when I tried again I was told there was a problem and they were working on it. But them "working on it" lasted for 3/4 months. And for 2 months I had no internet, and all they could say to me was "it'll be on soon". I was relying on my internet to finish off some vital gcse work, luckily I'm friendly with the people at my library so I got extra time there or I'd have been screwed.

Right now, we're still having problems. Because every, what, 5/10 minutes at the worst times my internet goes off. I have to unplug my modem and wait for it to connect again. This has been going on for weeks and its very annoying. We've refrained from calling Virgin because of the new charges on the calls, seeing as none have been helpful in the past, and I'm sorry but most of the time I can't understand the person on the phone and have to keep asking them to repeat it.

Anyone here know why my connection is acting like this? I'm getting wireless this week, if this carries on there'll be no point in that as I'll probably keep having to go unplug the bloody router.

Virgin sucks.

JAYMARSH2005

hallucinated wrote: »

We've been with Virgin (well, Telewest I suppose) for years, and a few months ago our internet started to go weird. It displayed the "Limited or No Connection" bubble which I am now all too familiar with, and so we called them to ask for help. However, the guy on the phone was no help at all, in fact he told me to go out and buy something and that itwasn't them. Funny how when I tried again I was told there was a problem and they were working on it. But them "working on it" lasted for 3/4 months. And for 2 months I had no internet, and all they could say to me was "it'll be on soon". I was relying on my internet to finish off some vital gcse work, luckily I'm friendly with the people at my library so I got extra time there or I'd have been screwed.

Right now, we're still having problems. Because every, what, 5/10 minutes at the worst times my internet goes off. I have to unplug my modem and wait for it to connect again. This has been going on for weeks and its very annoying. We've refrained from calling Virgin because of the new charges on the calls, seeing as none have been helpful in the past, and I'm sorry but most of the time I can't understand the person on the phone and have to keep asking them to repeat it.

Anyone here know why my connection is acting like this? I'm getting wireless this week, if this carries on there'll be no point in that as I'll probably keep having to go unplug the bloody router.

Virgin sucks.

How are you connecting to the internet, is it through a modem or set top box, ethernet or usb ? Also what meg connection are you on ? I am almost certain that if you a re using a modem then there is a fault with the modema nd it will need replacing. Any way if you answer the questions I have asked you I will be able to help you.

hallucinated

JAYMARSH2005 wrote: »

How are you connecting to the internet, is it through a modem or set top box, ethernet or usb ? Also what meg connection are you on ? I am almost certain that if you a re using a modem then there is a fault with the modema nd it will need replacing. Any way if you answer the questions I have asked you I will be able to help you.

I use an ethernet cable from my modem to my pc. (atm I'm on the laptop though as I've just set up wireless)

I thought maybe it was a fault with the modem, but my friend had the same problem too so I thought maybe not.

Uhm, just the 1meg I think. Cheers

JAYMARSH2005

hallucinated wrote: »

I use an ethernet cable from my modem to my pc. (atm I'm on the laptop though as I've just set up wireless)

I thought maybe it was a fault with the modem, but my friend had the same problem too so I thought maybe not.

Uhm, just the 1meg I think. Cheers

O.k p.m me your surname and first part of your postcode, I will get a v.m tech to have a look at it for you, saves you having to ring the 0906 number and will run tests on the modem for you.

darwin-rover

Anyone on the 20meg service with Windows XP , check these hints to getting a faster service .http://www.virginmedia.com/help/20mb-broadband-optimisation.php

buglawton

penniesforme wrote: »

my internet connection dies on me EVERY 2 WEEKS, on average. this month alone i have spent about 17 pounds for calls to the 0906 number.

the problem is always the same. my pc will always send packets, but is unable to receive any packets. each time, i will repeat the same process over and over........

We had very similar symptoms.

1. There are stats stored in the modem that can be queried. They will highlight any recurring problems.

2. I got the (then) NTL to replace the cable modem. Things seemed to improve... then later i had to replace my router as it just died. Since then, apart from the usual area-wide outages that last, say, 3 hours (and are never mentioned on the Status web page till rather late), things have been stable.

Remind the techy on the end of the premium rate number that the stats can be seen by her/him, and maybe ask for a new modem and/or to have someone visit and test your local signal levels.

Fact is, today's broadband is still at the stage of witchcraft & alchemy, especially when you consider the various hardware & software bits (from different suppliers) that all have to work together. Keep a 56k modem handy and a dial-up internet number for the things you really need to access.

alonso

I live in Bradford (BD8 9NR) Virgin closed my acc and set me up as a new customer on the 27th july to get the £10 offer, ever since i haven't been able to reset the modem, continuosly flashing will not reset, pulled the plug and when i switch it on goes straight to full lights on rather than the one amber as before, can't access any we pages

please help as it's very frustrating

Can't dial the 0906 number as my mobile won't allow it, My BT line is outgoing calls only, can't use my work phone plus i need to be near the modem when i call

HELP!!!!!!!

buglawton

Strange, when they switched me to the £10 offer no need to change account. The new £10 amount just started coming off the existing Direct Debit. Wonder if the sudden malfunction is to do with them switching the modem max speed setting - on £10 you get max 2MB. Still not obvious if you have an ADSL (phone line) or a Cable modem. But it sounds as if you need a replacement.

JAYMARSH2005

Vigin Media have announced that they expect the slow speeds to be sorted by the 31st of August, I advise all users that have ahd slow speeds (which is virtually everybody) to call customer services and get a refund, they should give you 3 months free or ask them to reinburce you for the last 5-6 months as you will get this.

marleyboy

VM announce this every month. I gaurantee that come 31st, they will announce it should be sorted by end of Sep latest and so on and so on. VM dont realise that customers are onto them by regularly checking their speeds, they hope one half of us dont check so wouldnt notice, and the other half will give up phoning the premium rate number to be charged a fortune for some indian call centre to say "we are experiencing technical difficulties, give us a month".