Virgin Media Broadband Faults

JAYMARSH2005

Not 2 worry I'm always on here and he is working till 8pm

Edwards999

ok I tried that and it was still the same. Rang 151 and got the innovative, groundbreaking advice of unplugging the modem for a minute then plugging it back in. They then said they would send an engineer out as it didnt fix the problem(i had already done this a number of times)

the_devil_made_me_do_it

Cannot access virgin media website/webmail and I'm getting no mail via outlook express. Is there a problem with virgin?? I'm on broadband by the way.

BexTech

the_devil_made_me_do_it wrote: »

Cannot access virgin media website/webmail and I'm getting no mail via outlook express. Is there a problem with virgin?? I'm on broadband by the way.

Are you xVirgin.net (ADSL)

xBlueyonder / Telewest

or xNTL?

Roughly what area?

I'm xTelewest Virgin Media and have no problems.

There seems to be several areas with problems according to: http://status-cable.virginmedia.com/vmstatus/summary.do

Though if you don't have access to their website, you'd not see them.

You could try the service status line on: 0800 561 0061 see if they mention your area.

Edit: Just checked the status line and it states some users may not be able to access their email or webmail as there is a fault.

iceicebaby

Im xVirgin.net and mines fine

Edwards999

Quite frankly the way they are doing it I find disgusting

If you ring 151 the way they tell you that you are gonna be charged 25p/minute is as though they are doing you a favour!

Thats besides the point that the phone help is incompetent:'turn it on and off, wait a minute while we take more money off you, ok well i guess we send someone out to give you another one of our faulty modems'

zzz

Jaden_3

Some time ago, can't remember when took advice from MSE to contact NTL to reduce monthly payments and luckily managed to get a reduction from £17.99 to £9.99 a month. Recently connection has been very bad and some days cannot connect to internet at all. Decided to make a change in provider and have been checking documentation. Found to my horror the direct debits have not been going through since the change to the lower amount. What do I do now? Should I confess to NTL (now Virgin) and have to pay back money owed (although this was not my fault direct debit wasn't amended correctly). Is the poor service due to the plug being pulled on me?Is it possible to sign up with another provider without contacting Virgin - we have a modem provided by NTL. Any help towards my next step would be gratefully appreciated.

nubianhustler

freephone number from any landline
comer services and faults 0800730399:T

JAYMARSH2005

To increase your speeds you will have to change the proxy settings, see the ost I have put here to enter speeds from colchester, it doesnt matter where in the country you live if you use the colchester settings you should see a sharp increase.

The post is here http://forums.moneysavingexpert.com/showthread.html?p=5711867#post5711867

marleyboy

nubianhustler wrote: »

freephone number from any landline
comer services and faults 0800730399:T

Isnt that the old number, Im sure it no longer supports faults, does this work SINSE the premium number was introduced??