Reclaim CPP article discussion

Biggles

ForestThoughts wrote: »

Voting call to arms - i am intrigued as to how this vote is going to work. As there are a large number of lapsed CPP policies then will respondents ever be able to claim a majority? If to be effective you need 75% support then the likelihood of that being reached seems slim.

No, it doesn't require 75% of policyholders to vote in favour, just 75% of those who vote.

But I do have an issue with the ballot itself, which may make the 75% harder to reach. On a (very quick) skim, and a look at the voting form, it asks for a vote 'in favour of the scheme' or 'against the scheme'. A first thought was that 'the scheme' was the existing insurance scheme, represented by my CPP policy, thus I should vote 'Against'. Only by going back and reading the main letter properly did I see that 'the scheme' is actually the 'scheme of arrangement' for compensation.

This should be stated more clearly on the voting paper, which only says 'scheme', or others who are in a hurry may be misled into ticking the wrong box.

Tired07

I've had the letters too. The vote letter arrived today. I find it slightly odd that we're being asked to vote on something that ultimately just leads to a "scheme" being set up which allows us to complain. Presumably if we wanted to complain, we'd just fill in the same kind of forms as for PPI claims, escalating to the Financial Ombudsman if we didn't feel the bank investigated properly? Why the need for this scheme at all?

To highlight that, in the FAQ's it has this question and answer:

"What happens if the compensation scheme is not finalised and approved by voters?

If the compensation scheme is not finalised it will not go ahead.

If this is the case you would still be able to complain to CPP or the relevant bank/card issuer in the usual way".

There's also a contradiction in the covering letter. On the same page it says the following:

Policyholders will not have to make a complain to have their policy reviewed

Then:

If you do not return your (claim) form by the date set out in the claim form you will lose your right to claim compensation

So which is it? Do they automatically review your policy or do you have to make a claim?

I've been paying CPP for longer than the 2005 limitation they're citing. I've only ever banked with HSBC, and whilst I can't recall a thing about where and why I took it out, I can only assume it was HSBC who sold it to me. Thinking about it now, I suspect I never needed it. I've certainly had no recourse to use it and when I have experienced some issues with my bank card being skimmed, HSBC resolved it and refunded me rather than CPP.

CPP say they aren't considering claims until they know whether the scheme is to proceed, but I'm wondering now whether to forego them and claim direct from HSBC.

dchesters

Hi, I have sent my vote off!, I have had CPP for many years and sent off a Template letter to HSBC, suitably amended, I waited for nearly 8 weeks then got a phone call from HSBC, asking why I had not replied to two letters! Rubbish! they never sent one, she asked if I could do a few details over the phone, she also mentioned the date I took out the policy - then gave me the usual CPP benefits. Two days later I received a rejection letter from HSBC! You can go to Ombudsman etc., Should I?

Thriftkitten

I suggest doing NOTHING by telephone, you need everything in writing and sent by recorded delivery, a little more expensive, but guaranteed delivery and no way for them to dispute it!

Thriftkitten

I just called CPP again today to go over this policy that she said could of been mis sold to me, the lady was much more helpful, giving me the dates that I have had this CPP policy from (2007 til present) and also how much I have paid per year:eek: She also told me that she could see that the policy was activated when I activated the card and because of this it showed that RBS was responsible and not a direct sell from CPP and that I needed to contact RBS, which I did, only to be told that it was nothing to do with them and she put me through to the card protection complaints dept...The lady there raised a complaint, cancelled the policy from today and said I could still enjoy the benefits of the policy until july 2014 hahahaha!!! What benefits I said?? as I didnt even know I was paying for it, so obviously no paper work has come through in all these years... anyhow, she now said that the complain will be put on hold until the outcome of the scheme... is there anything else I can do in the mean time or should I just sit tight??:D

hazelc56

Thriftkitten wrote: »

I just called CPP again today to go over this policy that she said could of been mis sold to me, the lady was much more helpful, giving me the dates that I have had this CPP policy from (2007 til present) and also how much I have paid per year:eek: She also told me that she could see that the policy was activated when I activated the card and because of this it showed that RBS was responsible and not a direct sell from CPP and that I needed to contact RBS, which I did, only to be told that it was nothing to do with them and she put me through to the card protection complaints dept...The lady there raised a complaint, cancelled the policy from today and said I could still enjoy the benefits of the policy until july 2014 hahahaha!!! What benefits I said?? as I didnt even know I was paying for it, so obviously no paper work has come through in all these years... anyhow, she now said that the complain will be put on hold until the outcome of the scheme... is there anything else I can do in the mean time or should I just sit tight??:D

I also rang the CPP people today but was told that because my policy did not have an alphabetical letter after the policy number that they were not the people dealing with compensation claims and that i should contact either Sentinel, the insurers or Capital One Bank to lodge a complaint.I am also wondering whether to just sit tight and await the court outcome for the others or pursue it on my own.Only problem is that i am hopeless at stuff like this and will probably talk my way out of receiving anything from them.Cap one bank already told me 2 yrs ago that i didnt have insurance with them and fobbed me off so it would appear they are trying to get out of it.
I am tempted to sit and wait until i get a clearer pic of whats going on as im sure we will hear a lot more in the future.

hazelc56

funkster7 wrote: »

i am in a similar position i got card through sainsburys and was sold cpp in 2003, i had it until i cancelled it in 2011.i contacted cpp this morning, they found my details and said it was sold by sainsburys which is not on there list for payouts.i have also contacted sainsburys bank by email, but am not sure how far i will get with this, or will i get sent on a wild goose chase via rbs and cpp.not sure what to do next if i dont hear back from sainsburys email.any advice would be great

I got a similar response from CPP today ie saying that Capital One Bank or Sentinel Insurers werent on their list.Apparently my policy doesnt have an alphabetical letter after the policy number and they are only dealing with those that have a letter after the number...very odd indeed.In fact they couldnt find me at all on their scheme yet Capital One are one of the banks whom CPP are investigating.I feel that all of this stuff is going to take a bit of time to filter through to all the offending banks before theres a straighforward path to take.

Huwbert

Before CPP decided on this ballott, I complained directly via the Ombudsman who was brilliant! A few months later, lo and behold and full refund with interest!! Very happy man!

I would always give the Ombudsman a try!

Thriftkitten

Asking a possible dumb question, so expecting one back, but hey ho here we go..... Would mis selling be covered under the card activation heading... I wasn't aware that by activating my credit card I was activating an optional policy that I would be paying for. Dumb maybe, But being a novice with a credit card I assummed I had to activate the card to that they knew only I had received it.

Thriftkitten

Huwbert wrote: »

Before CPP decided on this ballott, I complained directly via the Ombudsman who was brilliant! A few months later, lo and behold and full refund with interest!! Very happy man!

I would always give the Ombudsman a try!

Would this be advisable for my situation? Called CPP today to be told that because it was placed upon card activation and not directly sold by them and to contact RBS... I did this only to be told it was CPP's problem...