Reclaim CPP article discussion

MrsWinters

You got the CPP quickly! Just got my letter the other week saying they would tell me in 3 months if I was entitled to it or not. Shame they've messed you around like that though.

HammyJ

I had a policy from 2006 to last year when I cancelled it. It was mis-sold when I rang to activate a Barclays card. I have had no letter for either Barclays or CPP to inform me of any vote or indeed to inform me of anything.
Anyone one else in this situation and what have you done? Have you contacted CPP?

HammyJ

I have just called CPP and asked why I did not receive a letter. They said it was because I was out of scope of the Scheme because I did not purchase the policy over the phone. I explained that was the one way I could have purchase it as it happened when I activated the card. I didn't sit down with someone in person nor did I write to them asking for this insurance. I spoke to a person on the phone and was told I needed the insurance. CPP told me to call Barclays. So I have just called them and explained it all again. Barclays have logged the compliant and someone is looking into it. It can take up to 40 days for them to reply, but I am assured it will not take that long. Let's see what they say.

pmjam101

I took out the policy over the phone when I took out a Sainsbury’s Credit Card. According to CPP it was Sainsburys Bank and not CPP who sold the policy, although my own memory is that I was referred to CPP by Sainsburys Bank, and that it was CPP who sold it. It is however difficult to know when you are passed around a phone system. Certainly all subsequent correspondence regarding confirmation of policy purchase and renewals came directly from CPP.

Telephone conversations with CPP, Sainsburys and Bank of Scotland have resulted in he following stances:
1. Sainsburys Bank maintain that if they sold me the policy, it was on behalf of Bank of Scotland and that Bank of Scotland are responsible for the mis-selling. They have no department to deal with CPP complaints which must go through Bank of Scotland or CPP.
2. Bank of Scotland maintain that (if they sold me the policy) CPP are responsible, they have no department to deal with CPP complaints which must go through CPP and that they will take no responsibility.
3. CPP maintain that Sainsburys Bank sold the policy and are responsible for the mis-selling. As Sainsbury’s are not part of the compensation scheme CPP are not responsible.
:mad:

Have written to all three asking them to cross-reference and sort themselves out. Suspect this will resolve nothing and will be off to the FCA.

HammyJ

I recieved a letter from Barclays this weekend saying they were sorry for the trouble. On Sunday when checking the finances, I noticed that Barclaycard had refunded all the premiums plus the interest. I guess they know they are in the wrong and are honoring their clients.
Good luck to you all having problems. It pays to complain when you know you are in the right

tangey1

My brother recently received the CPP letter. On him telling me about it I immediately thought "I've had that type of insurance for ages". I had it from a company initially called credit card sentinel (now sentinel gold). this is not part of the CPP group of companies that are sending out the letter.

I happen to have the full T&C, cover letter, and advertising booklet that they sent me out for my sept 2011 renewal, and in each of those three documents, the first benefit listed is the fraudulant use insurance of £5000 before being advised, and £100,000 after being advised.

I also have the same info for the 2012 mail out, and it is interesting to note that this benefit is now relegated to the very bottom of the list of benefits, and is described as "provides secondary cover". At the time I did not attributed any signficance to the change of wording or the change of priority in the list.

In May 2013, I received a mailout from them saying that said cover would no longer be included in the package. It went on to say that the card issuer would generally be responsible for such cover. It was accompanied by a new set of T&C.

I did not renew this Sept. As part of the phone call to cancel, the agent confirmed that I had had a policy since 1993 (!). It was only when my brother received his letter from CPP that the signficiance of things hit me. What was once the first listed benefit of the cover had been demoted and now removed. The high prominence of the cover in the 2011 was likely to have been the case when I took out the policy, and thus I viewed I have been sold insurance part of which had little or no realistic chance of ever paying out. Their own timeline of documents that I have would backup that they had sold me insurance all this time, the major selling point of which was coverage that would already be covered by the card issuer.

I wrote to sentinel Gold outlining the above, and asking for a refund for the insurance payments, in line with the template letter. They wrote back saying that as this was alledged mis-selling, they would pass the complaint onto barclaycard, and I should consider it their final response.

That was about 3 weeks ago. I phoned barclaycard yesterday, and spoke to their card protection department. They told me they had no communication from Sentinel gold (affinion) about a complaint. He opened a complaint and took the jist of my complaint down and the timeline of my letter and sentinel's response. He advised that it could be 40 working days before I get a response, but it was likely to be quicker than that.

And so I await the next move.

pmjam101

Result. :beer: See posts 48 and 55 for whole story....Sainsbury's Bank have admitted responsibility for selling it, investigated, agreed full refund plus interest around £450 and the cheque is in the post, within three days of getting the letter. Good for them.
Tangey, if no joy with Barclay's suggest you do what I did and send a letter to both companies saying that ONE of them must be responsible for selling it, and if they can't cross-reference sort it out between themselves within 8 weeks (the usual for complaints) so you can decide who to pursue a refund complaint with, you're going straight to the FCA Ombudsman.
Good luck

VfM4meplse

When are we expecting to hear?

When my CPP was up for renewal last year (I think!) I questioned whether to do it again, at that stage had had it for 12 years I think. For me, the issue was having the peace of mind of calling one number instead of remembering each and every account I have during what would be a stressful situation, or without having my records to hand.

Is this something that insurance companies have access to in the event of an emergency, or have I missed something?

tangey1

Received a letter yesterday from barclaycard confirming they are dealing with the complaint and are aiming to have it resolved by the 11th November.

funkster7

pmjam101 wrote: »

Result. :beer: See posts 48 and 55 for whole story....Sainsbury's Bank have admitted responsibility for selling it, investigated, agreed full refund plus interest around £450 and the cheque is in the post, within three days of getting the letter. Good for them.
Tangey, if no joy with Barclay's suggest you do what I did and send a letter to both companies saying that ONE of them must be responsible for selling it, and if they can't cross-reference sort it out between themselves within 8 weeks (the usual for complaints) so you can decide who to pursue a refund complaint with, you're going straight to the FCA Ombudsman.


Good luck

i am in a similar position i got card through sainsburys and was sold cpp in 2003, i had it until i cancelled it in 2011.i contacted cpp this morning, they found my details and said it was sold by sainsburys which is not on there list for payouts.i have also contacted sainsburys bank by email, but am not sure how far i will get with this, or will i get sent on a wild goose chase via rbs and cpp.not sure what to do next if i dont hear back from sainsburys email.any advice would be great