Reclaim CPP article discussion

sava05

ABM, I got nearly exactly the same money back but they did not reduce my credit limit. They refunded my Barclaycard by the same amount as yours but took it off and paid it back into my current account by bank transfer the same day. I had no letter from them but uphold my complaint.

babss

Hi I too have received the cpp letter and do remember having the insurance mentioned. I will be voting yes, however I do not have any of the paperwork and have no idea who I had the CPP with. Will this matter? will I just automatically get the payments back?

sava05

babss, the letter you received for CPP must have the name of Bank you taken CPP from. My other letter I got is regarding a vote of some kind and it will take 12 weeks. If I entitled to more, the better.

oldwiring

@ABM It's more likely that limits are being reviewed based on customers' spending patterns. Banks have to hold reserves against lending commitments, and rules are getting stricter, so they do not want to reduce commitments that are unlikely to be used.

-taff

what he said ^

pmjam101

I called the CPP mis-selling line who told me I bought it through Sainsburys Bank - they keep those details on your CPP account. If you don't have that number, ask them to look it up via your name and postcode.

pmjam101

My experience this morning for what I thought would take 5 min - 2 hours later...... This may save some of you some time....or then again maybe not. Stop reading here is you are short of time.

I took out this policy sometime in the dark ages and have been paying for it ever since. It comes off my current account by DD (since 2007 when I cancelled the credit card I was sold it with) and all correspondence is via CPP - so not currently linked to a CC etc. Policy still active, last paid March 2013.

I have not received any letter from CPP to date so I phone the CPP complaints line.

1. Apparently I took it out through Sainsbury's Bank (from this I realise it must have ben sold to me via a CC as that is the only dealings I have had with them, cancelled the card in 2007). Chap didn't know what to say about that, put me on hold, got cut off.

2. Phoned back. More knowledgable girl told me I took out the policy in September 2000 and would send me the missing letter. I await it.

3. I realise this should cover the 3 yearly renewals in 2007, 2010 and 2013, but not the payments before 2005, so I check Sainsburys Bank website re. complaints and it tells me it was acting on behalf on Bank of Scotland and gives me their CPP claims number.

4. I phone BoS. They request the credit card number (perhaps irrelevant as it is not the CC I am complaining about! I have the CPP policy number, they should know they sold me it?) which I say I haven't got as I haven't had the card since 2007. They have no records - I must phone Sainsburys Bank and they give me a phone number.

5. I am speaking to the insurance claim line. Helpful chap tells me he can't access CC records and puts me through to their credit card team.

6. Sainsburys have archived my CC details and can't help unless I write and send a letter requesting archived statements from the credit card I don't know the number of.

7. I rummage mucho in my attic and find a statement from 2006 from the credit card. Hurrah! No letter required. Phone Sainsbury's back. After speaking to two more people and the requisite on hold/transfers they they check the card number. Still archived, still can't help. But they have a dedicated number....

8. Which turns out to be the CPP line. Hang up.

9.Call BoS CPP claims line again. Give CC number. Complaint logged, had to explain why I thought I was mis-sold it. Letter with form to complete will come within 5 days. I await.

Thoughts.
1. Why is the CC number so important?? Do I really need it? CPP have on file that I have this policy and it was sold by Sainsbury's Bank. What if I couldn't find the CC number? Lengthy process (probaly with fees) to get the details from Sainsbury's.

2. In retrospect, I should have asked CPP if they had that card details when on the phone to them - but didn't know I need it at that point. Do ask when call them.

3. Still don't know how much I paid pre-2005 as this was charged to the then active CC. I chucked out all pre 2006 statements a while ago. Maybe CPP will know this, but can't face phoning them again today. Maybe tomorrow.

4. What to do if you can't remember/find CPP policy number or the card you were sold it with? Luckily I found both. Suggest CPP may be able to get at least the first and who sold it from your name and address/postcode.

Good luck!

giverny

Having had a card protection policy since 1991 (and still current but I will now cancel) sold to me as HSBC Cardguard at the time, what if anything can I do to reclaim the premiums paid between then and 2005 as I too feel I was mis-sold this policy back in 1991. I have had the first letter from CPP but their cut off is stated as 2005 so it seems that customers who pre-date 2005 have to make two claims - one against the original referrer - in my case HSBC and one against CPP - is that correct ?

AppleDap

I had cpp pre 2005. They took the money out of my Barclaycard or Capital One card, not sure which one. When I tried to cancel they refused and said I had to wait until it came up for renewal next time. By the time it was up for renewal I no longer had the Barclaycard or Capital One card. but they went and took the money from another credit card I had registered with them without my knowledge. I phoned and complained but still didn't get my money back. I did eventually cancel before it renewed again.
Who do I claim off ? As they took the money from two different cards.
I don't even remember agreeing to it in the first place.
Secondly. if my claim is upheld, how will they refund me ? The second payment they took from a different card I still have. So would a refund be to the second card or a cheque/transfer ?
Anybody have any ideas ?

pmjam101

I likewise have had a letter from CPP saying I am not entitled to compensation. They say this is as 'the bank or card issuer you purchased your policy from is not part of the compensation scheme'
I bought it from Sainsburys acting on behalf of Bank of Scotland in 2000 so I am not sure how this is. Is it the FSA for me then or has anyone got any better ideas?