Reclaim CPP article discussion

[Deleted User]

inner_grace wrote: »

It appears that CPP helpline are giving out inconsistant advice

Why are you ringing them? If you know they have definitely received your complaint, you should now forget all about it for at least eight weeks. There is nothing you can do to hurry the process and it's not surprising you are hearing "conflicting information" if you are ringing them continually.

It's not a strict deadline and you shouldn't treat it as such. If they take longer than eight weeks the only sanction you can take is to refer to the Ombudsman which takes eighteen months!

Patience is the order of the day.

medism

Moneyineptitude wrote: »

Why are you ringing them? If you know they have definitely received your complaint, you should now forget all about it for at least eight weeks. There is nothing you can do to hurry the process and it's not surprising you are hearing "conflicting information" if you are ringing them continually.

It's not a strict deadline and you shouldn't treat it as such. If they take longer than eight weeks the only sanction you can take is to refer to the Ombudsman which takes eighteen months!

Patience is the order of the day.

Patience indeed.
Considering that it took FSA/FCA a few years to investigate and then set up the redress scheme, I think 8-9 weeks wait is bearable.
When I had cancelled my policy, I complained about the mis-selling aspect and got pretty much laughed at. At least now, we might get to have the last laugh, even with a long delay.

vigman

Having won the settlement (confirmed in writing and seen by MSE staff) I have had a follow up letter from CPP prompting me to look at their products on the website as "they are always here to help!"

Vigman

bobothebear

moley166 wrote: »

Thanks to tux900 and focmcfc for their comments. I also picked up on the exact same mistruth in the HSBC letter and have written to them again to point this out.

They also talked about the 'unlimited cover thereafter' as not having particular emphasis in their literature and yet I have a sales letter which picks out 'unlimited cover thereafter' as a bullet point on the front page of the letter to give it prominence from the fifteen other points detailed on the reverse of the letter.

And it is interesting to compare the HSBC approach with that of some of the other banks and card issuers reported on this forum.

Interestingly I got a letter dated 2 days after you posted this(delivered to my parents so only got it on Sunday) from HSBC with regards to my Pre 2005 claim. They have given me a 3 page questionaire to fill in any further information that they require to investigate my claim. Does this mean they now have a proper process in place? Or is my reason better?
I provided a copy of each payment\bank statement going back to 1998 as they claimed they had no records for my PPI so knew this would be needed. I was sold mine in person at a branch whilst getting a student account if that makes any difference. Looking at the amounts its only something like £80 odd but its better than nothing if it gets paid.

tux900

Bobo, I got the very same questionnaire from HSBC but this was a few months back so I think that process has always been in place. They didn't uphold my complaint though and so it is now sitting with the FSA. I'd be interested to hear how you get on, and will do likewise and let you know what happens (although mine could now take some time). I'm confident I'll succeed though as I feel I've got a strong case and that their defence is weak.

Mine too was opened with a student account and total cost was I am sure far less than some of the figures I'm seeing elsewhere. Incidentally, I've got a copy of the 1998 'Midland CardGuard' sales leaflet if a scan of that would be any use to you (it's the front page that's key in my view as it lists all the key benefits of the policy).

dbarcl10

CPP cheque received today - £306!!!

No acknowledgement of claim was received, first I heard from CPP since submitting the standard claim form was today when the cheque popped through my letterbox!!

***xyz***

£237.95 cheque from CPP today. Loving it!

My form was posted on 14/2/14 and the reply is dated 7/4/14. My surname begins with 'A' lol

vigman

Cheque for my claim and another for £205.75 for my wife's claim as well. When/if my son's claim comes in, we will have recouped c £1,000 !!!

Vigman

SuperAllyB

My cheque came today. Appears i paid almost double in premiums i thought i had. Need to check tonight in case the ones i had spotted were something different lol.

bellabooski

my cheque came today too £131.12 more than expected and very welcome at the moment.:beer::)